Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Convert main/reception user to hotdesk user

« on: January 28, 2013, 04:22:54 PM »

All worked well.  Thanks for the advice.

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Mitel MiVoice Business/MCD/3300 / Re: Convert main/reception user to hotdesk user

« on: January 21, 2013, 08:54:50 PM »

Well, I guess that's the question to address.  If extension 100 is not logged in, the incoming calls just ring in the system endlessly I suppose.  Does the Mitel system require incoming calls to ring somewhere, or can I just take that risk that 100 may not be logged in.  If there is a power outage, we won't be able to accept calls until 100 logs in.  That's the tradeoff I'm looking to take, as long as Mitel system won't freeze up or something.

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Mitel MiVoice Business/MCD/3300 / Convert main/reception user to hotdesk user

« on: January 21, 2013, 01:14:44 PM »

Our current reception desk is a regular extension 100.  I would like to convert it to a hotdesk user so that when our receptionist is out, the full functionality could be moved to another employee with the same model phone.

Is there any reason why I couldn't/shouldn't convert?  Anything I should be aware of first?  Do the incoming lines follow the extension 100?

I just got excellent advice earlier on converting hotdesk users back to regular users, and I appreciate the advice offered by users on this forum.

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Mitel MiVoice Business/MCD/3300 / Re: Convert Hotdesk user back to a Regular user

« on: January 21, 2013, 11:54:01 AM »

Clearing out the set it not a problem.  I just made sure no Remote Busy Lamps were attached, deleted any physical phone extensions (with the actual phone unplugged), reconfigured the extension and all is well.  Thank you for the assistance.

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Mitel MiVoice Business/MCD/3300 / Re: Convert Hotdesk user back to a Regular user

« on: January 21, 2013, 11:18:26 AM »

LoopyLou, that makes a lot of sense.  I tested it by converting a regular user that was not monitored by any DSS lamp to a hotdesk user then back again.  Adding a DSS lamp works fine.  Thank you for setting me on the right path.  Now I have to figure out how to properly remove and extension to clean out the possibly corrupted settings.

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Mitel MiVoice Business/MCD/3300 / Re: Convert Hotdesk user back to a Regular user

« on: January 19, 2013, 10:57:59 AM »

Yes, and I just did it again to make sure.  Still blinking.

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Mitel MiVoice Business/MCD/3300 / Convert Hotdesk user back to a Regular user

« on: January 18, 2013, 06:28:16 PM »

We have both Regular and Hotdesk users in our system.  I converted a particular Regular user (let's call him Ext 203) to a Hotdesk user on a different physical phone successfully, but then decided to make that one a Regular user again on the original phone by changing the Service Type back to "User and Device" and putting back in the original MAC address.  The phone works just as it did before, but other users that had Ext 203 on a DSS/Busy Lamp now have a blinking light there.  All settings for Ext 203 are back to what they were.  The original phone was not reprogrammed.  It was just unplugged for awhile.  We can still call Ext 203 just fine, and everything works except the blinking DSS/Busy Lamp.

Is there any reason that a Hotdesk user cannot be converted back to a regular user?  How can I get the DSS/Busy Lamp to stop blinking?