Messages

1

Mitel Software Applications / Re: UCA & Smartphone Question

« on: January 10, 2013, 05:24:13 PM »

I have attached the results.

The pic on the left is the internal connection - on same subnet as 3300. The one on the right is external using mobile tethering.

Being that this is a teleworker app - which ports are needed for UCA and MGP?

2

Mitel Software Applications / Re: UCA & Smartphone Question

« on: January 10, 2013, 04:53:34 PM »

Where can I get the TNA tool?

3

Mitel Software Applications / UCA & Smartphone Question

« on: January 10, 2013, 04:17:41 PM »

We are having issues with our softphones and UCA app - PLEASE HELP!!!

1. Our voice subnet is 10.x, our LAN subnet is 102.x - We have full traffic both ways. When we are on our data LAN, 102.x, we can make a softphone call to an internal extension with no issue but with only one-way audio. The person can hear me but I cannot hear them at all.

Again, we have opened ALL ports on our firewall to pass traffic to and from.

If I connect to the voice LAN, 10.x, I can make the softphone call with full audio - no issues.

2.Our UCA mobile will connect externally/remotely with no problem from our phones but our laptops cannot connect externally/remotely.

Laptops resolve correct external IP address and I can login through web service to the external site but cannot get the UCA desktop app to login. Continues to tell me its offline.

For reference we are using a 3300ICP/MCD

4

Mitel MiVoice Business/MCD/3300 / Issue with New 3300 MCD Install

« on: January 10, 2013, 04:06:34 PM »

Hello All-

We have a new install of a Mitel 3300 and a question:

5 users have "Hot Desk/Twinning" installed on there phone, I don't log in or out like I have read from some previous posts.....How exactly can I enable and disable this feature?

Any answers would be greatly appreciated!