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« on: April 12, 2018, 11:05:31 AM »
I have a different, yet related issue- When users change there presence profile from in the office to out of the office, phone acts perfectly fine Diverting the hunt group calls. They come back from lunch / break , whatever, change there presence back to In the office, phone Accept Hunt group calls displays, and you think all is well, Yet They will not receive any UCD Hunt group calls, Phone doesn't ring. There Not using ACD.
Now the clincher is if someone calls the phone ext. xxx, either by IC or directly off the Auto Attendant It will "awake / liven the phone" and now hunt group calls start ringing. Xarios advised v5.0 needed to be upgraded. Upgraded to 5.1.8, didnt' work, was told to upgrade to 5.1.9, Also, didn't work. I found Outlook licenses, don't support UCD Hunt Groups but doesn't explain why its intermittent and not on all phones. Also, customer is going not going to like the notion that they need to buy Professional licenses.
Anyone have any thoughts.
Mismaili
CTComm.