Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP console problem locking up

« on: December 28, 2012, 02:00:07 PM »

Thanks for the suggestions.  The logs are full of loss of communication errors from x700 console.  The PC that runs the console has 2 NIC cards.  One is on the voice vlan and one is on the data vlan which was how we originally configured it.  It worked that way for 3 years.  Since the upgrade from rel 4 to rel 5 (11.0.0.102) the console has been acting up. 
1984
  Info
  2012/Dec/26
  17:10:36
  Call Control - Maintenance
  SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.
   Reason: 11  Now Out of Service: Console 700.
 
  1979
  Info
  2012/Dec/26
  13:07:47
  Call Control - Maintenance
  SYSTEM SERVICE: Dept 0 now in DAY Service.
   Reason: 1   Dialed by device 700.
 
  1978
  Warning
  2012/Dec/26
  13:07:43
  Call Control - Maintenance
  IP Device  192 (Ext:700)  at location 01 3 02 067 01 
The set has been returned to service.

 
  1977
  Info
  2012/Dec/26
  13:07:43
  Call Control - Maintenance
  SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.
   Reason: 9   Now in service: Console 700.
 
  1976
  Warning
  2012/Dec/26
  13:07:43
  Call Control - Maintenance
  IP Device  192 (Ext:700)  at location 01 3 02 067 01 
The set has been returned to service.

 
  1975
  Warning
  2012/Dec/26
  13:03:19
  Call Control - Maintenance
  IP Device  192 (Ext:700)  at location 01 3 02 067 01 
The set is out of service due to loss of communication.

 
  1974
  Info
  2012/Dec/26
  13:03:19
  Call Control - Maintenance
  SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.
   Reason: 11  Now Out of Service: Console 700.
 
  1973
  Info
  2012/Dec/26
  12:57:15
  Call Control - Maintenance
  SYSTEM SERVICE: Dept 0 now in DAY Service.
   Reason: 1   Dialed by device 700.
 
  1972
  Warning
  2012/Dec/26
  12:56:53
  Call Control - Maintenance
  IP Device  192 (Ext:700)  at location 01 3 02 067 01 
The set has been returned to service.

 
  1971
  Info
  2012/Dec/26
  12:56:53
  Call Control - Maintenance
  SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.
   Reason: 9   Now in service: Console 700.
 

2

Mitel MiVoice Business/MCD/3300 / 5550 IP console problem locking up

« on: December 27, 2012, 10:04:34 AM »

We have a site that we upgraded the MCD 3300 to rel 5.  The 5550 IP console has been installed there for 3 years working fine.  The PC for the IP console has 2 NIC cards.  One NIC is on the data vlan subnet and one NIC is on the voice vlan subnet as it has been for 3 years.  The inactivity timer is set to 0 which disables it.  Since the upgrade the console has been  intermittently losing connectivity to the 3300.  You have to either power reset the console or stop and start the console software on the PC.  It can work fine for days or it can work fine for a few hours and some days it locks up every 10 minutes.  Tech support tells me that the PC with 2 NIC's is not supported.  The customer won't accept that as it worked for 3 years that way.  I have attempted packet captures but not been able to capture anything helpful yet.  Any thoughts would be appreciated.