Messages

1

MiVoice Office 250/Mitel 5000 / Re: Limit length of voicemail messages

« on: September 14, 2015, 05:13:50 PM »

Hi Tech,

Thanks for the quick reply. The toll free lines are all PRI. We also have some POTS lines. Now that I think about it, I believe that those were the lines they solved the problem for before. They boosted the strength of the on-hook signal (sorry I don't know terminology) and also had us increase the sensitivity to that signal on our system.

FM

2

MiVoice Office 250/Mitel 5000 / Limit length of voicemail messages

« on: September 14, 2015, 03:21:09 PM »

Mitel CS-5200 version 3.2.4.8. We occasionally receive calls where the caller goes to voice mail, hangs up, but the system does not recognize that the caller has hung up, and goes on to record a 30 minute blank voice mail. We have worked with our phone service provider and they have changed settings on their end, as well we have tweaked settings on out end. They have helped but it is still an occasional problem. We would like to limit the length of voicemail messages to two minutes, rather than the default of 30 minutes, since most of these calls come in on 800 lines and we are being charged for calls that don't exist. Where do I change this setting? Sorry I'm sure this is a stupid question but I am an IT person and managing the phone system is not my forte - it just sort of fell in my lap! Any help would be greatly appreciated!

3

MiVoice Office 250/Mitel 5000 / Re: Voice mail not answering - instead returns to auto attendant

« on: March 19, 2015, 04:31:07 PM »

Thanks for the reply. Looks like System Forwarding was off for that extension. It's all good now!

4

MiVoice Office 250/Mitel 5000 / Voice mail not answering - instead returns to auto attendant

« on: March 19, 2015, 12:36:47 PM »

First off I'm not a phone guy, I'm an IT guy. But, it's a small company so guess what? Today I'm a phone guy! Mitel CS-5200 version 3.2.4.48. Call in to the system and auto attendant answers. Enter an extension, the extension rings, and completes if answered. But if not answered, it doesn't go to voice mail, but instead returns to the auto attendant. Only one extension has this problem.

5

MiVoice Office 250/Mitel 5000 / Mitel 5312 System Forward

« on: December 20, 2012, 01:45:33 PM »

I have a user who somehow keeps setting System Forward off on her phone. When she does, her phone no longer goes to Voicemail, but back to the system greeting. I would like to know if there is some way to disable this feature so that she can't accidentally turn it off again. Thank you!