Messages

1

Mitel SX200, SX2000, and older SX platforms / Message waiting lamp on - unable to remove

« on: September 11, 2013, 09:16:25 AM »

Hi All,

A user has a Callback message light on her phone which we cannot extinguish from the handset itself, a Mitel Superset 4150, on the sx2000 I can see under active features that there is a message showing but I don't know how to get rid of it!

How do I go about getting rid of this annoying light?

thanks in advance!

2

Mitel SX200, SX2000, and older SX platforms / Re: Busy Lamps?

« on: July 08, 2013, 09:29:28 AM »

Yes Im working in mainly in Ops manager.

I can't see any kind of pre-programmed buttons on either number in OPS Manager.

3

Mitel SX200, SX2000, and older SX platforms / Busy Lamps?

« on: July 08, 2013, 05:47:25 AM »

Hi,

Trying to move a couple of Superset phones, when I try and move one number I get the following error;

Delete remote hosts from remote busy lamp group assignment first

Additional Information: Max Call History Records

I can't find anything on the MAC form relating to busy lamps or call history.

Thanks in advance!

4

Mitel SX200, SX2000, and older SX platforms / Copying contents of MAC Directory to Excel

« on: July 04, 2013, 05:46:56 AM »

Hi All,

I was wondering if it's possible to copy the contents the MAC Directory list to an Excel speadsheet? I can't see anything obvious in Ops Manager to allow me to do this, is the Directory list kept in a log file somewhere on the nosting server?

Thanks in advance

5

Mitel SX200, SX2000, and older SX platforms / SX2000 and Qsig

« on: June 11, 2013, 08:22:49 AM »

Hi,

Anyone know if the SX2000 (and MN3300) support Qsig?

6

Mitel SX200, SX2000, and older SX platforms / Moving extensions - hotdesk pin error

« on: May 28, 2013, 05:11:38 AM »

Hi,

I've come across this error a couple of times now, when I try and move an extension  it will sometimes error with the message "hot desk pin".

What does this mean?

I'm on an SX2000 and using Ops Manager 10.2.0.116

Thanks in advance

7

Mitel SX200, SX2000, and older SX platforms / Re: PBX hotline?

« on: May 23, 2013, 05:21:54 AM »

Brilliant!
I've had a look and can see how it works now, thanks for your help!

8

Mitel SX200, SX2000, and older SX platforms / Re: PBX hotline?

« on: May 22, 2013, 09:06:33 AM »

Hi,

The phone is to be located external to our building at the entrance to a delivery yard, the drivers pull up lift the receiver and should be automaitcally put through to a delivery office(it's actually 2 offices located in different parts of the site) who then let them in.

It's on an sx2000.

My knowledge of phone systems is pretty poor, Im from IT support and have taken over from the role with only 9 days handover\training

9

Mitel SX200, SX2000, and older SX platforms / PBX hotline?

« on: May 22, 2013, 04:26:30 AM »

I have been asked to help setup an external phone for delivery drivers which will automatically call 2 numbers at the same time once the handset has been picked up, I believe that it is called a PBX hotline?

Does anyone have any experience of setting one of these up?

10

Mitel SX200, SX2000, and older SX platforms / Re: Hunt group not going to voicemail

« on: May 14, 2013, 06:26:26 AM »

Ok,

It is showing 1 across the board (always alternative numbers and 1st alternative/2nd alternative number), like all the other numbers in the table, do not disturb type is set to all, again like all the other numbers.

Does that mean anything to you? I apologise for my complete lack of understanding all things telecoms, as I think I mentioned before I'm from IT Support so this is all quite foreign to me!

11

Mitel SX200, SX2000, and older SX platforms / Re: Hunt group not going to voicemail

« on: May 14, 2013, 05:29:34 AM »

Hi,

I think I've done that, I went into the cu screen and pressed  4 ( I think, to read a form) I then entered hu (hunt group), from there I entered in the hunt group number and pressed 1 (recall), I didn't see anything that jumped out at me as being tied into the voice mail.

12

Mitel SX200, SX2000, and older SX platforms / Re: Random question regarding users transferring calls

« on: May 14, 2013, 05:26:44 AM »

I didn't think earth recall was used anymore, it is now a timed based break.

You could get your facilities guys to move a working phone to an outlet where one is not working and test. This should verify cabling or phone issue(assuming programming is ok)

I wasn't sure if this was real thing or not, I'm from IT support and have no previous knowledge of Telecoms, the offices are quite old, from the early 80's so it doesn't suprise me that what we have in place is no longer the norm.

I'll speak to the guys in facilities and see if we can check the issue against other users.

Thanks for your help

13

Mitel SX200, SX2000, and older SX platforms / Hunt group not going to voicemail

« on: May 10, 2013, 11:53:54 AM »

Hi All,

I've got a small group of phones (3) in a hunt group which used to go to VM after 2 rings if it wasn't answered, I've confirmed that all 3 extensions are in the hunt group but beyond that I'm stuck as to how to proceed or what to check.

Help!

14

Mitel SX200, SX2000, and older SX platforms / Re: Random question regarding users transferring calls

« on: May 10, 2013, 11:48:14 AM »

Thanks for the replys, I've also been told by the facilities guys here that it may have something to do with the wiring in the floor ports, the earth or something?

15

Mitel SX200, SX2000, and older SX platforms / Random question regarding users transferring calls

« on: May 07, 2013, 06:25:23 AM »

Hi All,

I keep getting asked by users about their apparent inability to transfer calls themselves, most are using using a BT Converse model phone which has the ability to transfer calls when the user presses the "R" button on the handset, however this doesn't seem to be working for a lot of users now (at least the ones who are moaning about it), I'm sure this a phone feature and not something amiss on the Mitel system (sx2000) but wanted to check with those who have a greater knowledge of such things. 

Thanks in advance

Martyn
(IT Support guy lumbered with the phone system)