Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Hotdesk Users/Extensions/Voicemail

« on: December 26, 2022, 10:08:18 AM »

Hot desk users are tied to a specific extension, but not a physical telephone. Kinda hard to wrap your head around that at first.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Preceding Message

« on: December 21, 2022, 07:22:59 PM »

I handled this with what I called a pre-AA greeting, a greeting that is always present but normally blank. The CRA recording list was <pre-AA> <1 second pause> <normal AA> <3 second pause>.

For normal operations, there is a 1 second pause before the auto attendant greeting is played. Not noticeable by anyone.

For special occasions, record pre-AA greeting. You hear the pre-AA greeting, 1 second pause, then the  normal AA greeting. When the special occasion is over, record a blank greeting (hit # twice quickly).

The beauty is simplicity. Call into the admin mailbox from anywhere to record the greeting.

Alternatively, pre-record several greetings then call into the admin mailbox to swap them into the CRA. We did that for schools, with pre-recorded greetings for delayed opening of various durations.

3

MiVoice Office 250/Mitel 5000 / Re: In need of 3 remotely switchable AAs

« on: December 13, 2022, 05:18:54 PM »

I never, ever allow end users to access the admin mailbox. Did I say never?

The easiest way would be to create the phantom and multiple CRAs as previously mentioned, but forget about using DISA. The end users will screw it up every time. Use a Configuration Assistant that can be dialed from the auto attendant, then listen to the voice prompts on forwarding calls remotely.

4

Non-Mitel Chatter / Re: The Vanishing Handset

« on: August 08, 2022, 01:48:59 PM »

We transitioned about 100 employees to hybrid office/teleworkers and gave them softphones for their laptops. No one really cared, as none were heavy phone users.

Our real teleworkers are heavy phone users, mostly ACD agents, do they get a phone.

5

MiVoice Office 250/Mitel 5000 / Re: Difference between Ip/Digital Telephone and Phone/Voice Processor

« on: July 07, 2022, 04:14:23 PM »

There really is no difference, other than the types of devices that are allowed to be a member of the list. The Hunt Group extension lists are different, as they allow off-node devices to be included as members.

I like a clean database, and kept things consistent so I would know where to find them. I never used the Phone/Voice Processor list unless there was actually a voice mail device as member of the group. All hunt groups were in the Hunt Group extension list area. Everything else, such as page zones, were in the IP/Digital Phone area.

What the installer did is not actually wrong, just sloppy in my view.

6

MiVoice Office 250/Mitel 5000 / End Of An Era

« on: July 05, 2022, 07:49:31 AM »

Last week we pulled the plug on the last of our 250 controllers, once part of a 68-node network. It took three years and 2.6 million dollars, but all of our sites are fully integrated on the 3300 platform. We have all of the bells and whistles and neat call center tools, but when something breaks the finger pointing between network, telcom and service providers kicks into high gear.

I really miss the simpler days of my CS and HX controllers!

7

MiVoice Office 250/Mitel 5000 / Re: Add audio prompts to all calls.

« on: May 16, 2022, 07:55:05 PM »

This is not end-user level programming.

8

MiVoice Office 250/Mitel 5000 / Re: Intercom Directory location

« on: May 16, 2022, 07:53:03 PM »

Voice mail devices are also in the directory.

9

MiVoice Office 250/Mitel 5000 / Re: Mitel Dial by Name

« on: May 03, 2022, 11:22:07 AM »

See Reply #4.

10

MiVoice Office 250/Mitel 5000 / Re: Mitel Dial by Name

« on: April 25, 2022, 05:10:32 PM »

Is it on the same node as the auto attendant?

11

MiVoice Office 250/Mitel 5000 / Re: Extension ring 3 phones

« on: April 20, 2022, 09:48:55 PM »

You can ring 3 endpoints with DEE.

12

MiVoice Office 250/Mitel 5000 / Re: MiVoice 250 Files for greeetings

« on: March 28, 2022, 04:13:46 PM »

Open Audiotex Recordings and press F1. The help screen tells all.

13

MiVoice Office 250/Mitel 5000 / Re: overhead ringer help

« on: March 18, 2022, 09:48:11 AM »

No difference.

14

MiVoice Office 250/Mitel 5000 / Re: 5320/5340 navigation pages

« on: March 17, 2022, 06:44:13 PM »

The 5320 is limited to a single page and the top three buttons don't light up.

To add more buttons, use an Alternate Keymap. Change the feature name to Next Page and put a feature key on one of the unlighted keys. The user then presses the Next Page key to access more buttons.

15

MiVoice Office 250/Mitel 5000 / Re: overhead ringer help

« on: March 17, 2022, 06:39:41 PM »

Simply create a new extension list that allows analog devices, such as Phone or Hunt Group Members.