Messages

1

MiVoice Office 250/Mitel 5000 / DNS settings on 53xx IP Phones on a HX 5000?

« on: January 31, 2014, 01:18:37 PM »

We have a customer has at least 100 IP phones deployed in various places as far as India. The customer wants to be able to manage those remote IP phones better. The customer wants to know if there is a way to assign the IP phones with a DNS host name such as pbx123.imedx.com instead of just an IP address 170.163.14.201? I believe then the customer will be able to view all the IP phones on their network and the hostname would tell them the username and extension number of the phone. We were not able to find any way to do it and we have told the customer it can not be done but he wants me to get verification from Mitel and have ticket opened with them and waiting for information. The site has a PS-1 with a CS 5000 base unit with a PM expansion card running v6.0 PR5.

2

MiVoice Office 250/Mitel 5000 / Re: DEE & Ring Groups

« on: May 31, 2013, 07:34:18 AM »

I think if you setup DEE for this extension with his phone not in DND it will ring the 3 phone in the 1 step with destination 1 pnone #1, destination 2 pnone #2, destination 3 pnone #3 and then in step 2 have it go to your cell phone. When you put the phon in DND and change the DND flag Enable DND Override I think it skips step 1 and goes to step 2.

3

MiVoice Office 250/Mitel 5000 / HTML Toolkit to use on 5360 ip phone on HX 5000

« on: May 20, 2013, 01:38:13 PM »

I'm looking for help with a customer trying to upload a company logo to there HX 5000 system with 5360 IP phones, I been going around and round on this with tech support about the toolkit but I can not figure it out.

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 v6.0

« on: May 20, 2013, 01:13:32 PM »

Were are one of the beta site for v6.0 and we have our EFT cnf call tomorrow to go over the last build, I think by June it should be out, we had alot of problems with the license and converted databases and the UC360 phone. But I can say the new features are great with the mid call feature, dchp server.

5

MiVoice Office 250/Mitel 5000 / Mitel 5000 IP phones HTML

« on: April 02, 2013, 03:14:14 PM »

Has anybody use the HTML tool kit v2.2 on the mitel 5000 to install a company logo or screen saver, I got the tool kit and could not figure it out. I found this live application builder from InGenius that was good but mitel said to use the tool kit.

6

MiVoice Office 250/Mitel 5000 / Re: Audiotex Recordings

« on: January 23, 2013, 01:38:24 PM »

You can also go to the sandman at www.sandman.com at look for part number MSC3M handset audio feeder, I have a same problem with recording a wav file to the audiotex with an adapter that I made up that muted the transmitter on the handset so it would not hear the backround. When I played the recording and listen to it on the handset it was clear but when I played it back it was distorted. Tech support advise me to put a 10,000 ohm resistor in series with the tip that pads down the audio going into the handset jack on the phone.

7

Mitel Software Applications / Re: UC 360

« on: December 27, 2012, 10:02:14 AM »

I have set them up on our inhouse Mitel 5000 beta v6.0 system and it is only uses the voice for now, I now there is a new SP2 coming out in Jan. Do to making outbound calls that the unit would reboot but IC calls work fine

8

Mitel MiVoice Business/MCD/3300 / 3300 and remote E911

« on: December 27, 2012, 08:38:00 AM »

I have a question about E911 with remote IP phones on the 3300? We talked to Mitel about this and they said to use the Multitech model MVP210 voice/fax Over IP Gateway and have some issues setting it up as well when we call tech support they have no clue on how to set it up as well no documentation and to call Multitech. Has anybody installed one or what is the best way for remote E911 to work on the 3300.

9

Mitel MiVoice Business/MCD/3300 / 3300 ACD question

« on: December 07, 2012, 01:45:43 PM »

On a 3300 can an agent be logged into more then one hunt just like the 5000 using feature code 326 acd agent log in then the hunt goup number with your agent ID?