Messages

1

Mitel Software Applications / Re: Does anyone use AWC for screen sharing / tech support?

« on: July 31, 2012, 11:42:37 AM »

  We do a HUGE amount of remote support - Mitel and otherwise.  I haven't seen anything that beats Bomgar.  A few key points for us:

 - Remote session will survive a reboot of client machine
 - Screen recording (he said you did this, but you can clearly see he did that)
 - File transfer
 - Remote MACs/iPhone/Windows/Android (kinda) and maybe others by now

The list is huge.  It's not cheap, but if your company does a lot of this you should take a look.

-Chak

PS:  sounds like a sales job - but really we aren't even a Bomgar reseller.  Just love the damn thing.

2

Non-Mitel Chatter / Re: No Overtime for IT Wokers

« on: January 04, 2012, 08:29:10 PM »

OT - what's that?

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 and Firefox

« on: January 02, 2012, 06:14:28 PM »

  That's almost funny - I have several 8.6 installs including the office - but just never tried Chrome even tough it is my primary browser.  I'll give it a shot this week...

-Chak

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 and Firefox

« on: December 29, 2011, 11:10:07 PM »

  Too bad.  Cisco is in the same boat - browser support does work on Mac's, but not chrome.  EVERYONE needs to embrace HTML5 and get rid of all this browser/OS dependence...

-Chak

5

Mitel MiVoice Business/MCD/3300 / Re: DTMF not working from 5340 handsets

« on: December 21, 2011, 06:23:11 PM »

  I'm curious - on PRI isn't the DTMF really sent down the D channel as commands rather than audio?  If so would a q.931 trace reveal anything? 

  I had a similar problem on a Cisco phone system, but the difference was the set having the issue was analog so the problem was in the analog ports DTMF detection.

-Chak

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 and Firefox

« on: December 21, 2011, 05:53:17 PM »

  Doesn't Firefox run on a Mac?

7

Mitel MiVoice Business/MCD/3300 / 3300 LX 700 User - who has one

« on: December 21, 2011, 05:50:50 PM »

  I have a customer running one of these and they don't have the resources to upgrade.  I'm wondering if any of you have one laying around you want to dispose of for a fair price?  50004191

I don't know if the software can be restored to a 50004192 but if so we'd consider that too.

For you guru's out there, I'm making the assumption that if I move the system chip form his existing one, I could restore the DB and get him back up and running in a pinch?

-Chak

8

Non-Mitel Chatter / Re: Mitel ranked as "Visionary" by Gartner.

« on: September 30, 2011, 09:41:50 PM »

  I didn't read the report, but I'd say that what you quoted is true.  But it's getting better over time.  Much better. 

  I found the Mitel one interesting - I did read that.   I like Mitel and am rooting for them.  For us it won't displace Cisco in our enterprise space but still has areas where it can be the best solution for the customer.

-Chak

9

Mitel Software Applications / Re: How to set day/night mailbox for one extension on nupoint?

« on: August 11, 2011, 11:13:07 PM »

  Perhaps converting the mailbox to a Call Director would work. Actually, I know it would if you have that available.

-Chak

10

Non-Mitel Chatter / Re: The end of the PSTN 2018 report to the FCC

« on: August 11, 2011, 11:11:24 PM »

  To me, the interesting part of the equation is the rural areas where broadband is not available or not good.  The government funded a lot of small ISP's a few years ago to get broadband to these areas with some success - however the service hasn't improved as the rest of the world did.  My sister is happy to have a 256k DSL.  Really.

  To me the only solution for these folks is some form of wireless - but who is going to invest in a tower/fiber/etc that is only going to cover 10 homes.  Better solutions over long range, already existing copper, is going to be the fix.  The tech probably is already out there, but nobody is upgrading the POP's to support it.

  So here we sit....

-Chak


 

11

Non-Mitel Chatter / Re: Installing Fiber Condiut With New Highway Construction

« on: August 11, 2011, 10:52:29 PM »

  If the same government making the demand is the one paying for the highway then I agree.  But big government forcing small (perhaps broke) governments to spend more money may or may not work out that well.

  This doesn't sound like that - plus governments could make money on this investment leasing out the lines.  I am curious though - how many "new" highways does the fed build these days.  I'd have to think not many.  Thats not to say they couldn't do this on "re-work" projects - IE: rebuilds and whatnot where they are already diggin' in.

  Then again, most of the big "dig in" projects are likely not rural in nature.  Rural roads then to get a new layer of blacktop - not a large re-work of the road.

-Chak

12

Mitel MiVoice Business/MCD/3300 / Re: Be sure your cell VM requires a password

« on: August 11, 2011, 10:34:43 PM »

  Wow - I'm pretty surprised with this new "feature" they didn't confirm that the call was coming from their own network.  Oh well...

-Chak

13

Mitel MiVoice Business/MCD/3300 / Re: Mitel 'Emergency' Conference call system

« on: August 03, 2011, 12:27:45 PM »

  It sounds like this is an OUTBOUND conference call where the system call's X people when it is activated.  As to how to do it...um...dunno if it is possible...

-Chak

14

Mitel MiVoice Business/MCD/3300 / Re: Transfer via NuPoint Voicemail port

« on: August 03, 2011, 11:41:35 AM »

  Surfer, you rule.  Don't know why I didn't think of that but it seems to be working!

-Chak

15

Mitel MiVoice Business/MCD/3300 / Re: Transfer via NuPoint Voicemail port

« on: August 02, 2011, 01:19:51 PM »

  I wish.  I've been trying to get this customer to upgrade for years now. They are running 7.x which I don't think has external hotdesk.  I'm starting to think my best option will be to rebuild the menus with "press 1 for joe, press 2 for sam" and at the end "press 9 for more names".  Not what they want, but using alternate transfer it should work.

  I did try it with a real extension, that had a mailbox, and reroute that extension to the speed dial.  No love as you predicted.

  NuPoint seems to be too smart for its own good!