Messages

91

Mitel MiVoice Business/MCD/3300 / Re: Presence management?

« on: April 22, 2015, 06:54:58 PM »

Upgraded from 6 to 7.0 SP1 PR1 last week. I made that change after the upgrade, so I don't believe it is related.
Thanks,
-dg

92

Mitel MiVoice Business/MCD/3300 / Can't delete unknown record in users and services configuration

« on: April 21, 2015, 05:37:36 PM »

Hi all -
We did an upgrade from 6 to 7.0 SP1 PR1 last week. We had some major issues at first relating to zones, tenanting, and such, but we've found workarounds for most.

There are still some issues I've been trying to wrap my head around, so just looking all over -
I found we have an extension (or user, I suppose) 199 that, to my knowledge, was never created, or at least not intentionally created. It says there are no users associated with this phone. I get that's possible - an extension isn't necessarily a phone. However, when I try to delete it the entry, it first asks if I want to delete the phone, then I click yes, and I get a dialog that says "Unable to delete: The record is not found."

If it isn't found, why is it in the extension list in the first place? I gather there could just be some database corruption, and that is concerning. Not only would that explain some of the other weird stuff I'm seeing, but also could be the beginnings of a full meltdown.

So, any idea how to delete the mystery phone? (even better if there's a way to actually determine any database corruption...)

Thanks in advance!
-dg

93

Mitel MiVoice Business/MCD/3300 / Re: Presence management?

« on: April 20, 2015, 11:14:01 PM »

Hi - yes, I did, though there are about 5 others watching him as well, which I did not reprogram.
-dg

94

Mitel MiVoice Business/MCD/3300 / Re: Presence management?

« on: April 20, 2015, 12:08:48 PM »

Hi thanks for the reply.
This extension isn't an HD user. I added an actual phone to his user (288 - by copying the MAC from the phone he was logged into) and removed the phone he was logged into (200) from the system. Of course, disabled any hot desk settings in user and device management. By all accounts, he can't be a hot desk user and can't be not-present, and clearly 288 exists and works. I don't think we need to change the COS for that since there's really no reason to report it. I'm the only HD user, and I'm never not-present either.

Perhaps I'm not describing the issue correctly. Somehow the system thinks 288 isn't present, based on the flashing light on the PKM. Honestly I just want to figure out what's going on and how to make the light stop flashing. I'd hate for there to be some issue down the road because of the present/not-present question.

Thanks again,
-dg

95

Mitel MiVoice Business/MCD/3300 / Re: Presence management?

« on: April 20, 2015, 10:27:46 AM »

There's no green LED, and there are no presence functions programmed on any of our phones. This phone/user is not in any groups and seemingly shouldn't ever be "not present."

Everything appears to be working fine on the phone itself, but the PKM boards for the attendants are blinking that he's not present. From what I can tell, we can still forward to the extension by using that button on the PKM anyway and it does ring just fine.

Mostly I'm just wanting to figure out where presence is set in the controller. I've seen it in ring groups for other phones, but he's not in any groups. I'm really hesitant to rebuild the user entirely since we also have MAS/NuPoint to deal with, as well as a ton of custom buttons (and he's the owner or the business, of course...)

Thanks,
-dg

96

Mitel MiVoice Business/MCD/3300 / Presence management?

« on: April 17, 2015, 12:55:36 PM »

Hi folks,
Where does one select whether a given 'extension' or 'person' is present/not present?

I have a weird case where I had a HotDesk 'user' always logged into a specific extension all the time (x288 logged into x200).
Decided to just make the phoneset -be- 288, and deleted extension 200. 288 is no longer a hot desk user.

Works fine, mostly, except now 288 appears to be 'not-present' on the dss/blf.

The 'person' and the 'extension' are one in the same, so, how is 288 'not present?'

Thanks in advance,
-dg

97

Mitel MiVoice Business/MCD/3300 / Re: Help identifying version numbering

« on: April 07, 2015, 11:45:11 AM »

As it states, and what you are thinking, the system is running on mcd 6 sp3, and the version on the inactive partition is mcd 6 sp1

Thanks.
What is the current version? If there's an 8, what's the highest level of 7? Also, are the other items (software load, etc) somehow related to the MCD version number?
Have a good day,
-dg

98

Mitel MiVoice Business/MCD/3300 / Help identifying version numbering

« on: April 07, 2015, 06:56:44 AM »

Hi folks,
I'm a bit confused about version numbering, with all the various numbers that are listed in the about box... Can someone chime in and help me identify what all these numbers/lines mean, and what the current numbers are?

Here's what we're running -

MCD
Release level 6.0 SP3
Active Software Load: 12.0.3.16
Inactive Software Load: 12.0.1.24
System relink: No relink has been applied.
Call control relink: 42.0.3.9_SP1
Platform CX-II, 512MB Ram (obviously this is self-explanatory)

Can someone give a little more detail about what all these things are? I'm told we're supposed to be running 7.something, but from what I gather, we're not.

We're also running Mitel Applications Suite 5.0.64.0, NuPoint Build: 16.0.0.49.0, and a separate MBG Build: 16.0.0.49.0
I'd like to know where we're at on these as well.


Thanks in advance,
-dg

99

Mitel MiVoice Business/MCD/3300 / couple odd things today

« on: March 17, 2015, 04:52:06 PM »

Hi gang.
I guess this thread is actually about two different things I was asked about today. Usually our systems run fairly reliably without much issue. Today I had one gal who's "message key" was actually calling other extensions rather than NuPoint. Two different ones. VM is NuPoint, the hunt group number for VM is 800. I can't tell if perhaps the key was calling a ring group or not, but it certainly looked like it was calling these two different extensions directly. I rebooted the 5330e and it appeared to fix it. Anybody seen this? What causes it?

The other was, when upon reception transferring a caller using a dss/blf key on a PKM, it would go to a different extension than the one the button is programmed for. We thought perhaps the called extension was being forwarded to the other number, but it was apparently not. I guess it could be doing a forward on busy or something, but I haven't checked yet. Again, this is just an oddball routing issue, so I'm hoping our systems aren't tweaking out randomly. I'll have to get more reports to be sure. What would cause this kind of issue?

TIA, dg

100

Mitel MiVoice Business/MCD/3300 / Re: pickup group member not ringing

« on: March 05, 2015, 11:06:15 PM »

Wouldn't this be a classic use case for a ring group?  We have teams that are a ring group as well as a pickup group. I have some folks set up with dss buttons set to ring as well, so you can choose which way you'd like to do it.

101

Mitel MiVoice Business/MCD/3300 / Re: One extension seems to ring first in a ring group

« on: February 25, 2015, 06:11:31 PM »

Hi gang,
Just wanted to follow up on this. I set the one odd phone to use a default zone instead of manual, like the other two, and apparently that has corrected the issue. Now the one doesn't exhibit the "advantage" it once had over the other two. Go figure. Perhaps there's just enough of a delay while the system figures out which zone the 'default' is that it always rang the manually set one first.
Thanks,
-Dg

102

Mitel MiVoice Business/MCD/3300 / Risks of using "911*" speedcall to mitigate accidental 911?

« on: February 17, 2015, 09:43:08 AM »

Howdy folks.
It appears that using 9 for an outside line is a really bad idea. No matter how much we train our folks here, someone invariably 'accidentally' calls 911 almost every week. To make things worse, almost everybody hangs up on them, apparently not even realizing the misdial. This is a huge problem for us as the local cops are kinda getting, um, frustrated with us. (Curiously, our old Nortel also used a 9, but 911 misdials were almost nonexistent with that system. Go figure.)

I've been looking at the document in the faq about using 911* as a system speed call to mitigate the problem somewhat. What are the risks? I know right now the described behavior is how the 3300 deals with dial conflicts, but is there a possibility that behavior would change with a software update in the future? Also, we actually have 911 and 9911 built in ARS routes (actually *100911 and *1009911, *200911, *2009911, etc, because of the way our zones and cluster is set up) so, would I need to add a speedcall for 9911* as well?

It seems this solution -should- work, but I need to make double- and triple-sure it actually works when we need it to work.

Comments and suggestions are appreciated.
Thanks!
-dg

103

Mitel MiVoice Business/MCD/3300 / Re: One extension seems to ring first in a ring group

« on: February 04, 2015, 01:22:40 PM »

Hi Ralph.
Well, there are 6 controllers in the cluster, but all the phones in all locations are registered to one controller (over metro-e).

The phones in question are all 5330e's, and they're in the same physical building as the primary controller that everybody's registered to. All three are connected directly to the controller via a StreamLine PoE, then right to the same switch as the controller itself, and the PRI is also in this building, so there's no WAN or metro-e traversal to speak of. In fact, they're within about ten feet of each other and all programmed effectively the same. (Same tenant, same zone, etc.) I did, however, just notice that the one ringing first has a manual zone assignment whereas the others are default, but they're still in the same zone regardless, since the default is zone 1. Curious if that might actually have something to do with it...

The release level is 6.0 SP3, active software load is 12.0.3.16.

The calls in question are either coming into the DID for that ring group, or being transferred to it from the receptionist (who is also in the same building.)

Thanks,
-dg

I've seen two occasions where I've seen what I would call a "cascading" ring.
Once was caused by a secondary dialtone being enable for the leading ARS digit for interpbx routing.  Cluster Element ID Digits.
The second time was caused by a network issue where packets were being delayed across the WAN.  It was only the control packets and not RTP.

How many systems are in your cluster?
What software rev are you at?
What type of phones are you using?
Are they run across a WAN?


Ralph

104

Mitel MiVoice Business/MCD/3300 / One extension seems to ring first in a ring group

« on: February 03, 2015, 05:50:34 PM »

Howdy, folks,

We're running a 3300 setup with NuPoint and 5330e and 5340e phones. We work in a retail environment, so being the first one to answer a phone is fairly important to the sales folks. We have three extensions in a particular ring group, and apparently they did some testing over the weekend and discovered one of the three seems to always ring first (thus giving a slight advantage to that sales guy.) Everybody has the same ring cadence and pitch, so there's no timing variation there. I can't imagine the difference is more than a second. I assume the ring-response timing is just unique to each particular phone and can't be changed, right?

Can anybody think of a good explanation of why this would be happening, or even better, how to solve it? It's more of a curiosity than anything.

TIA,
-dg

105

Mitel Software Applications / Re: call doesn't drop to voicemail?

« on: July 19, 2014, 11:06:56 AM »

Oh geezus, now I feel like an idiot. Thank you so much - that was it. Apparently that extension never had voicemail ever, so I completely overlooked that setting.
Thanks again,
-dg