Messages

76

MiVoice Office 250/Mitel 5000 / Re: Reception - Handling multiple incoming calls

« on: June 02, 2015, 05:45:12 PM »

I usually setup the same way:
Call Routing Table --> Hunt Group --> Members = Phone Extension List with the Reception Station
But, I add a phantom DN into the same Phone Extension List as the reception phone, put this same phantom DN on the reception phone and change the ring to 0.  This allows a 2nd call to ring onto the 2nd call key.

77

MiVoice Office 250/Mitel 5000 / Re: DEE with Human Answer Supervision

« on: June 02, 2015, 05:38:24 PM »

Are you using analog, PRI or SIP trunks?

78

MiVoice Office 250/Mitel 5000 / Re: Select number of phones to have access to another VM box

« on: May 19, 2015, 12:58:13 AM »

You can get the Mitel Phone Manager software.  It has a group messaging capability that can light the message light on multiple phones for a single mailbox (it lights the built-in message key - pressing it will show which mailbox has the message on the display)
The base Mitel Phone Manager license will provide this functionality

79

MiVoice Office 250/Mitel 5000 / Re: mitel 5000 tftp server unavable

« on: May 09, 2015, 11:38:00 PM »

Check System/IP Settings/Enable On-board TFTP Server -- it may be set to No

80

MiVoice Office 250/Mitel 5000 / Re: Voicemail press 0 announced transfer

« on: May 09, 2015, 11:30:06 PM »

Each mailbox has the option 'Auto Attendant Transfer Prompt' - default is yes

81

Mitel Software Applications / Re: * and # guring greeting

« on: May 09, 2015, 11:23:27 PM »

Extended absence greeting is enabled

82

MiVoice Office 250/Mitel 5000 / Re: Adding a CT Gateway

« on: May 07, 2015, 05:16:16 PM »

I installed a CT gateway with a two node 5000 setup.(because the documentation stated you needed it with multiple 5000s)
Nice to know that it is not required... don't have to find a windows server to install it on and one less piece of equipment to fail/upgrade.

83

MiVoice Office 250/Mitel 5000 / Re: Set Sorting Order Back to Default?

« on: May 04, 2015, 05:32:37 PM »

Right click on the top of the column - it will give you an option to "Restore Default Sort Order"

84

Mitel Software Applications / Re: Need to find unit on Streamline unit 48 port

« on: April 29, 2015, 04:37:58 PM »

Log into the streamline's web interface.  It will show activity of the ports

85

MiVoice Office 250/Mitel 5000 / Re: Blocking outbound caller ID

« on: April 23, 2015, 10:44:13 PM »

I called Mitel tech support on this and the only thing they recommended was to create a hot desk user with caller ID 000-000-0000 (if your telco will allow you to send it).
Someone who wants to 'block' their caller ID can then log into this hot desk user, make the call, then log out... yes, very clunky to use

86

Mitel MiVoice Business/MCD/3300 / Re: Embedded VM Issue

« on: March 06, 2015, 03:17:40 PM »

As far as I know that's always how it worked (if you pressed the 'flashing' message key with the handset down)

If you lift up the handset first, then press the 'flashing' message key it will go directly to the mailbox without needing to press #

87

MiVoice Office 250/Mitel 5000 / Bria SIP smartphone app

« on: March 03, 2015, 04:24:07 PM »

I have a new install.  MiVoice Office 250 latest software.
They have 3 SIP licenses and they are using the Bria app on their iphones.  Using port forwarding on their sonicwall firewall for when they are remote.
The SIP softphones work both on their internal wifi and remote
The issue is when they come into their office and their cell phones switch from LTE to wifi  the app just sits at 'registering'.  If they shut down the app and restart, it works (prefer not to tell the customer that's how it works)

Has anyone come across this issue?

88

MiVoice Office 250/Mitel 5000 / Re: One phone is recording every phone call made and sending to voicemail??

« on: February 13, 2015, 02:43:34 PM »

Is this a 3300 and not a 5000?
The 3300 has some COS options that allow for automatic recording of all calls

89

MiVoice Office 250/Mitel 5000 / Re: UC Advanced softphone with MBG

« on: February 02, 2015, 10:28:50 AM »

Added UCA softphone as a minet device on the MBG using the MAC address.
Everything worked!

90

Mitel Software Applications / Re: MiCollab desktop client. No transfer button

« on: January 29, 2015, 10:15:59 PM »

Program a 2nd multicall key (same number as the extension) on the softphone's extension