Messages

76

Mitel SX200, SX2000, and older SX platforms / Re: SX-200 Questions

« on: January 08, 2009, 09:27:48 AM »

In the Class of Service there is a delayed ring option. I think there is only a max number of rings you can delay an ext to ring on another phone.  But 12 rings is a pretty long time to wait for an asnwer.

77

Mitel SX200, SX2000, and older SX platforms / Re: SX-200 Network Question

« on: January 08, 2009, 09:17:48 AM »

Also he is saying that he can only configure the system with a 192.168.xx.xxx address and not the range we need to use 10.xxx.xxx.xxx.  Is it True

As stated above that is not true. We are running 10.10.0.0 on our network. Although we are not using the 200 as the dhcp server.

78

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Ports calling main number

« on: January 08, 2009, 09:07:23 AM »

A client of ours had this problem where the receptionist would recieve calls from the voicemail ports. They did have an ACD group which were forwarding calls to the next agent. It turns out that in the 'always forward' option we had to put the ACD path there so calls will be requeued when an agent hits their forward key.  Is it possible the same scenerio can happen?  Maybe a user does not have their forwarding set and it is defaulting back to 'o'.