Messages

76

Mitel MiVoice Business/MCD/3300 / Re: call log

« on: September 15, 2011, 11:16:10 AM »

I will also note if it is not past your buffer you can do an SMDR log dump to maybe see who called. Maintenace and Diagnostics LOGSYS READ SMDR ALL.

77

Mitel MiVoice Business/MCD/3300 / Re: call log

« on: September 15, 2011, 11:13:46 AM »

Check your ARS for 911 you should have it set to go down a seperate route tagged Emergency. You will need this for local notification anyways and this should generate the log. As far as local notification to a set you can search for it under the system help and it tells you the steps to program it.

78

Mitel MiVoice Business/MCD/3300 / Re: call log

« on: September 14, 2011, 07:35:08 PM »

It is is set to emergency in ars it should make a log in Maintance and Diagnostic logs on who called.

79

Mitel MiVoice Business/MCD/3300 / Re: Using a Mitel Handset on Lync 2010

« on: September 12, 2011, 11:04:01 AM »

That is a terrific question I would assume point it at the Lync Med Server but I will have to test it now.

80

Mitel MiVoice Business/MCD/3300 / Re: vMCD questions

« on: September 08, 2011, 10:48:11 AM »

1.) Yes it acts just like another controller so you can move your data you might have to tweek it some as there are certain forms that no longer exist such as voicemail.

2.) Yes however you must be careful in the move as the licensing goes off the MAC of the original NIC you can copy this to the new server once in production if for some reason it is messed up you can always have the app record cleared and resync the new server.

3.) Yes you can upgrade just like any other controller within certain limitations.

81

Mitel MiVoice Business/MCD/3300 / Re: Hotdesking with 5312

« on: September 02, 2011, 01:46:38 PM »

That is true I was just doing a summation but yes that is why the help docs are helpful.

82

Mitel MiVoice Business/MCD/3300 / Re: One Way Audio

« on: September 02, 2011, 01:45:08 PM »

Cool our PRIs are almost double sip trunk cost.

83

Mitel MiVoice Business/MCD/3300 / Re: One Way Audio

« on: September 02, 2011, 11:48:49 AM »

Bummer so much more money saved with SIP and 40 hours isn't anything compared to SIP hours I have put in Nice thing with a Mitel there is always another way.

84

Mitel MiVoice Business/MCD/3300 / Re: Robotic voices 3300 ICP

« on: September 02, 2011, 09:55:05 AM »

I would put it back in a network config instead of direct on the WAN you could compress both ends of the IP trunks which might help a little. This would force G729 between sites. The issue that you got to deal with on a normal lan is network congestion and not quaranteed bandwidth also no QOS. With dedicated circuits you can do some QOS depending on carrier.

85

Mitel Software Applications / Re: Prairiefyre CCM and IQ installed on same server?

« on: September 01, 2011, 09:47:13 PM »

I stand corrected I would advise against it if at all possible and depending on site size. I remember reading that now.

86

Mitel Software Applications / Re: Prairiefyre CCM and IQ installed on same server?

« on: September 01, 2011, 03:40:37 PM »

They can not be collocated. Unless that has changed with 6.0.

87

Mitel MiVoice Business/MCD/3300 / Re: Robotic voices 3300 ICP

« on: September 01, 2011, 02:24:45 PM »

Not really this is simply due to connection and network reliability. So the 3300s are public facing is that what I understood? Directly into a cable modem?

88

Mitel MiVoice Business/MCD/3300 / Re: Hotdesking with 5312

« on: September 01, 2011, 12:05:57 PM »

Sounds correct from a brief synopsis the feature failed is typically a restriction of COS.

Build Extn 248 as device only with COS of Hot Desk Enabled Options per system help.
Build User 260 as user only with COS of Hot Desk Enabled Options per system help.

Extn 248 should ask for login enter 260 and pin accordingly.

89

Mitel MiVoice Business/MCD/3300 / Re: Robotic voices 3300 ICP

« on: September 01, 2011, 10:04:14 AM »

Not sure of robotic voices but looking at a subset of maintenance logs posted you have a lot of network jitter which could easily create call quality issues.

90

Mitel MiVoice Business/MCD/3300 / Re: One Way Audio

« on: September 01, 2011, 09:41:44 AM »

I am not sure on fortinet firewalls but typically a lot have sip transformation settings that get missed I would check if there are any. You should never send your private ip as the primary contact, which tells me your firewall is not truely sip aware. In a sip aware or a sip transformation firewall a header will show the private ip via the ITSP ip that way the carrier sends it on to the firewall and then it is stripped and carried to the private side.