Messages

646

Mitel Software Applications / Re: MAS Server Reboot Guidance

« on: January 31, 2017, 08:38:18 AM »

I will echo acejavelin's experience on the reboots. Our MCD 3300's require the occasional reboot for a variety of reasons, but I have gone over a year without rebooting Nupoint or MiCollab - and even then those reboots were due to scheduled upgrades or power issues - not necessarily due to the servers themselves. One MAS server was up above 700 days at one point.

647

Mitel MiVoice Business/MCD/3300 / Re: Auto Attendant Setup

« on: January 27, 2017, 01:41:53 PM »

Also instead of call rerouting the hunt group to voicemail, you could just make the members of the 8508 Hunt Group a few of your voicemail ports and have the Hunt Group Type as "VoiceMail"

648

Mitel MiVoice Business/MCD/3300 / Re: Anyone ever seen this

« on: January 25, 2017, 04:18:53 PM »

When the 5330's boot, at what point do they have issues? Are they getting DHCP and not picking up the options?

649

Mitel MiVoice Business/MCD/3300 / Re: mcd 7.2 Locked IP devices

« on: January 25, 2017, 04:14:19 PM »

I figured it out, I forgot to allocate the licenses...

Jim

I have locked phones out before because I had 5320 set for the type in the 3300 but the phone itself was a 5320e, or even a 5340.

650

SIP On Mitel / Re: Configure UC360 for SIP

« on: January 24, 2017, 08:51:28 AM »

Sounds to this layman like a faulty device. We know your cable works, but is the path from the jack to the switch tested too?

Usually that red box goes yellow when there's network, but the settings don't jive.

651

Mitel Software Applications / Re: UCA V6.0.220.0 and IPhone IOS 10

« on: January 23, 2017, 10:45:09 AM »

Yes, I had issues with iOS 10 and Windows 7-10 with UCA 6.0. We had to upgrade to UCA 7 for everything to work well. However, when we upgraded the server, version 6 of the app worked just fine again so we could roll out the app updates at an easier pace.

652

Mitel Software Applications / Re: PrairieFyre Time in System and Time in queue

« on: January 20, 2017, 03:39:16 PM »

You can have multiple queues on the same system so it's possible for a call to go through more than one queue before being resolved.

I don't know of a specific report offhand that shows total time a call was in system, but if you had queues set up in a queue group you could probably generate something like what you're looking for. That said, it's possible to have several queue groups too.

653

SIP On Mitel / Re: Configure UC360 for SIP

« on: January 20, 2017, 03:32:47 PM »

Generally all I do is configure the SIP settings to reflect the PBX server address and the Username/Login name as the extension.

I haven't set this up on Asterisk but that's all I do get get the basics working on a MCD 3300.

If you're on a Mitel system this guide walks you through set up on the PBX.
edocs.mitel.com/UG/EN/UC360_Admin_Final.pdf

654

SIP On Mitel / Re: Configure UC360 for SIP

« on: January 20, 2017, 09:46:49 AM »

Corey, after it powers up are you configuring the network options in the UC360 itself?

655

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 mxe-111 - Outgoing caller ID

« on: January 19, 2017, 08:57:55 AM »

mictmull, what software version are you running? There are a couple of ways to accomplish this via CPN substitution, but if Caller ID isn't sending at all that sounds more like a change on the carrier side.

656

Mitel Software Applications / Re: How to display non-extension numbers

« on: January 17, 2017, 04:21:39 PM »

In the case above, you cannot use ext 1004 because it is a DID and instead of having an extension 1004 for the DID it goes to hunt group 6650?

657

Mitel Software Applications / Re: MiCollab Client

« on: January 17, 2017, 04:16:57 PM »

At our firm we have a Mitel 3300 running an outdated version.  Hoping to get approval soon to get it upgraded.

One of our remote workers has a Mac.  All of our Windows users have the MiCollab Client 6.0
Is there a client for Mac?  If web based is an option, how does that work?
https://server/portal is what I'm used to.  Not sure if there is another URL that will accomplish this.

Thanks for the help!

Also if your 3300 is below a certain release of 6.0 SP3, version 7 of MiCollab will not be compatible. You will want to update that first.

658

Mitel MiVoice Business/MCD/3300 / Re: Converting User to ACD Agent

« on: January 11, 2017, 04:26:02 PM »

Are your other Agent ID's the same as their DN's? Someone might have to correct this, but I think you can only do that with Hotdesk users. You will have to have an Agent ID before you can add it to an Express Group or Skill Group.

659

Mitel MiVoice Business/MCD/3300 / Re: Converting User to ACD Agent

« on: January 10, 2017, 03:12:57 PM »

I would search the Telephone Directory for the number of the agent ID you're trying to add. Also, instead of LOCATE EXTENSION, try LOCATE NUMBER XXXX in Maintenance Commands. It may give you a hint of where it's configured already.

660

Mitel MiVoice Business/MCD/3300 / Re: No Calling Line ID When Call is Transferred from Nupoint to Attendant Console

« on: January 10, 2017, 01:56:08 PM »

From a Call Director?

Can you call the nupoint internally and have the calling party show on transfer?