616
Mitel MiVoice Business/MCD/3300 / Re: Peripheral Bays
« on: March 28, 2017, 11:48:10 AM »
So moving forward from 6.0, the supersets are basically being deprecated? You couldn't hook a superset up to an ASU II for instance, correct?
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617
Mitel MiVoice Business/MCD/3300 / Peripheral Bays
« on: March 28, 2017, 08:40:56 AM »
Are SX-200 peripheral units the only way to support 4015/4025 Supersets?
618
Mitel MiVoice Business/MCD/3300 / Re: how to get two 3300 units to reconnect after network outage
« on: March 24, 2017, 08:45:58 AM »
I'm going to file this in the "long shot" category, but I've had systems that could see each other and were convinced the others were in alarm, when in fact they weren't. Our solution ended up being in SNMP Configuration. We changed "Enable SNMP Agent" to no, let it sync, then changed it back to Yes and all was good.
619
Mitel MiVoice Business/MCD/3300 / Re: mitel 3300 web console does not load all components
« on: March 22, 2017, 02:21:51 PM »
Did you try IE in compatibility mode?
620
Mitel Software Applications / Re: MBG - NIC unresponsive
« on: March 20, 2017, 02:08:04 PM »
If the loopback ping works but a client starts to ping at boot, then stops, it sounds like the switch is deactivating the switch port.
621
Mitel MiVoice Business/MCD/3300 / Re: Different CLI depending on location
« on: March 20, 2017, 02:01:08 PM »The second single line key with CPN substitution might not be a bad idea. Base user 2003 could have a single line appearance of 20#03 and label it "Office B". They could press Office B to make an outgoing call from Office B with CPN substitution to reflect that location.
It's not automatic, but then it also gives users the flexibility of calling from "either office" no matter which office they are physically located.
Just to be clear - if the user from ControllerA is logged in at SiteB, then all their calls will use the ControllerA trunks? Or not?
Because it sounds to me like you are suggesting that a call travelling to the carrier across ControllerA's trunks could be claiming a callerID that doesn't belong to those trunks. My understanding is - where I am - the carrier is pretty much legally bound to not honour that fake CallerID.
That's a good point and would certainly depend on where you are - and what you're doing. My interpretation in the US is that you can mask caller ID as long as you aren't doing it for fraud. States may have a different requirements too (although they usually don't). It wouldn't really matter at all if your carrier can't do it!
622
Non-Mitel Chatter / How does your bracket look?
« on: March 17, 2017, 03:53:10 PM »
Is anyone winning it all this year?
623
Mitel Software Applications / Re: Help MAS & MBG (UCA)
« on: March 17, 2017, 02:49:02 PM »
What version of MAS/MiCollab are you running? I saw an issue with version 6 and Windows 10 users that resulted in a similar error.
624
Mitel MiVoice Business/MCD/3300 / Re: MXe III 8.0 database corruption, restore suggested, about how long to restore?
« on: March 17, 2017, 02:41:03 PM »
We recently did a backup/restore due to a database corruption on an MXe III version 6.0 with about 500 sets. The backup was run earlier in the day. The restore took about 5 minutes. Then we hadto reboot from Maintenance Commands and the controller reboots itself again after that.
I am not sure if 8.0 acts the same way on a restore, but the all in time from backup to fully up was about an hour for my scenario.
I am not sure if 8.0 acts the same way on a restore, but the all in time from backup to fully up was about an hour for my scenario.
625
Mitel MiVoice Business/MCD/3300 / Re: Best Practice Questions
« on: March 17, 2017, 02:35:35 PM »Thanks for the feedback.
I also schedule DBMS check every night.
Daily exporting of SMDR data might be also a good idea.
If a DMBS Check results in an issue, it will put the controller in to alarm to let you know.
When you schedule the DBMS check does that export it's findings to an FTP server or can it email you the results?
Thanks,
626
Mitel MiVoice Business/MCD/3300 / Re: Different CLI depending on location
« on: March 17, 2017, 09:46:42 AM »
The second single line key with CPN substitution might not be a bad idea. Base user 2003 could have a single line appearance of 20#03 and label it "Office B". They could press Office B to make an outgoing call from Office B with CPN substitution to reflect that location.
It's not automatic, but then it also gives users the flexibility of calling from "either office" no matter which office they are physically located.
It's not automatic, but then it also gives users the flexibility of calling from "either office" no matter which office they are physically located.
627
Mitel MiVoice Business/MCD/3300 / Re: Make busy showing on display but no acd
« on: March 17, 2017, 09:22:44 AM »
That or maybe a remote clear all features on that phone if you or someone on site has access to do so. If there is no ACD programming the phone may not have a logout button.
628
Mitel MiVoice Business/MCD/3300 / Re: Best Practice Questions
« on: March 16, 2017, 02:56:25 PM »
I think many of these answers depend on your tolerance for service outages and the amount of changes that happen. If you make dozens of changes per day, a daily backup may make more sense. If it's a few per week, maybe a weekly would be better. I wouldn't stretch it longer than that - but again if you're not making any changes you may not need it. That's only for scheduled backups. I still make manual backups before and I after I make significant changes.
If you don't have 24/7 users you could reboot overnight monthly. I haven't heard of a particular need to do it any more frequently than that. Maybe every quarter or so I have users that need to reboot due to a memory issue or database restore and that's the only time they generally do it.
If you don't have 24/7 users you could reboot overnight monthly. I haven't heard of a particular need to do it any more frequently than that. Maybe every quarter or so I have users that need to reboot due to a memory issue or database restore and that's the only time they generally do it.
629
Mitel Software Applications / Re: Make Busy/DND Report
« on: March 16, 2017, 09:01:24 AM »
In Contact Center Client in the Auditor Controls tab you can run through an entire day (current or past) in real time. It's not really a report, and can be time consuming but if you're looking for something specific it can be pretty useful.
I should note this might be different on the latest version. I'm giving Version 6 advice.
I should note this might be different on the latest version. I'm giving Version 6 advice.
630
Mitel MiVoice Business/MCD/3300 / Re: Multicall or DSS key?
« on: March 16, 2017, 08:49:27 AM »What advantage will the key system key give me over the other (2) types?
Thank you
I believe the Key System appearance will give Caller ID, but it cannot be used as a speed call so if that's a necessity you'll still need two keys.