61
Mitel MiVoice Business/MCD/3300 / Re: Extension to external number
« on: February 05, 2010, 08:32:37 AM »
I never get to answer the easy ones! 
Carlos
Carlos
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62
Mitel MiVoice Business/MCD/3300 / Re: Mitel Licensing for Phones - Question
« on: February 05, 2010, 08:27:16 AM »
I think the bottom line and what I get fro m my rep is that Mitel is following microsoft and others lead and trying to make money from nothing. You know isnt that how we make money in America? We sell you a piece of paper that just says that you have something or that you can use something instead of makeing great things that people actually want to buy and pay for. Oh well I guess the recording inductry and the movie industry have survived so I guess it pays off. Sorry just my little rant about licensing costs. Maybe give the hardware away for free then I would gladly pay all the licensing you want, not really, but I am trying to make a point.
And that is all I have to say about that...Now back to work!
Carlos Medina
And that is all I have to say about that...Now back to work!
Carlos Medina
63
Mitel MiVoice Business/MCD/3300 / Re: is MCD the new name for the 3300 software??
« on: February 04, 2010, 12:57:59 PM »
I have heard some of the same things from our reps. So it is not supposed to be a pain right now. I have several systems on different versions. I have been thinking of doing a big upgrade to be on the same release. Maybe I might wait? Any suggestions?
Carlos
Carlos
64
Mitel MiVoice Business/MCD/3300 / Re: Licenses
« on: February 04, 2010, 12:55:14 PM »
I think you can even move them around after you have updated the AMC record, but only for a certain period of time. I have several 3300 and we have moved licenses around several times.
Carlos Medina
Carlos Medina
65
Mitel MiVoice Business/MCD/3300 / Re: Mitel controller limiting simultaneous SIP trunk calls to one
« on: February 04, 2010, 12:53:29 PM »
I ran into the same thing. I was battling with my rep as to why we have to buy a license for each trunk? I understand the pricing model, I just do not like it. I guess everyone wants to make money right!
Just my $.02
Carlos
Just my $.02
Carlos
66
Mitel MiVoice Business/MCD/3300 / Re: Mitel Licensing for Phones - Question
« on: February 04, 2010, 12:33:11 PM »
Wow, there was no responses to this topic? I want to ask the same question. Maybe it was answered somewhere else in the forum.
Dogoferis, Did you find an answer to this question. I am not really getting hounded by our CFO, but maybe my boss is. He shields me from that stuff. Although I would like to know the answer as well. I am going to dig thru the forum some more before I do another post.
Carlos Medina
Dogoferis, Did you find an answer to this question. I am not really getting hounded by our CFO, but maybe my boss is. He shields me from that stuff. Although I would like to know the answer as well. I am going to dig thru the forum some more before I do another post.
Carlos Medina
67
Mitel MiVoice Business/MCD/3300 / Re: How to connect two 3300 CXi through internet
« on: December 07, 2009, 10:43:49 AM »
We currently only use IP trunks over our MPLS network to send calls via 5 digit ext to other 3300. We actually not have them in a cluster. How would you guarantee voice quality even over VPN connection? We do have some sites that have 3300, but are not on MPLS that we would like to add to the cluster. Hmmm, now you got me thinking...?
Carlos Medina
Not sure the MBG is disigned to do that. We have 2 and I am not sure how you would initiate the connection between the other 3300 and the MBG. I guess if you set it up as a SIP peer?
HHHMMMMMMM?
Carlos Medina
Not sure the MBG is disigned to do that. We have 2 and I am not sure how you would initiate the connection between the other 3300 and the MBG. I guess if you set it up as a SIP peer?
HHHMMMMMMM?
68
Mitel MiVoice Business/MCD/3300 / Re: uploading Music on Hold problem
« on: December 07, 2009, 09:15:21 AM »
I am getting the same thing. Part of the error says "c:\fakepath"
I was able to upload the audio file. I had to do it from a system on the same vlan as that 3300/MCD. I have not tried it again from any of the original system that I did before. I guess you just have to be either on the same physical switch or the same vlan to be able to do this. Not quite sure...
That is what worked for me. Thanks for the input.
Carlos Medina
I was able to upload the audio file. I had to do it from a system on the same vlan as that 3300/MCD. I have not tried it again from any of the original system that I did before. I guess you just have to be either on the same physical switch or the same vlan to be able to do this. Not quite sure...
That is what worked for me. Thanks for the input.
Carlos Medina
69
Mitel MiVoice Business/MCD/3300 / Re: uploading Music on Hold problem
« on: December 04, 2009, 10:06:06 AM »
I know this is an old topic, but I figured I would keep it going a little.
I am getting a similar error. I am connecting to the Mitel Communications Director (3300) from several computers on the same LAN as the MCD. I go to the system audio files update form. Select Music and Alternate Source. I browse to the file. (I have tried saving it to different locations and different names) Click on update and then I get FTP Error - Access problem. verify that the local path is valid.
Same thing from different computers on the same LAN, from VPN connection.
To Mayerfeld: Is this the same thing that you were getting?
Carlos Medina
I am getting a similar error. I am connecting to the Mitel Communications Director (3300) from several computers on the same LAN as the MCD. I go to the system audio files update form. Select Music and Alternate Source. I browse to the file. (I have tried saving it to different locations and different names) Click on update and then I get FTP Error - Access problem. verify that the local path is valid.
Same thing from different computers on the same LAN, from VPN connection.
To Mayerfeld: Is this the same thing that you were getting?
Carlos Medina
70
Mitel MiVoice Business/MCD/3300 / Re: mitel password
« on: June 04, 2009, 10:01:26 AM »
This process is a very big pain in the neck...! I can understand why I guess...
Value Added Reseller? Hmmmm! That is open to debate...
Sorry for the gripe, just needed to vent a little!
Value Added Reseller? Hmmmm! That is open to debate...
Sorry for the gripe, just needed to vent a little!
71
Mitel MiVoice Business/MCD/3300 / Re: Silent Calls - Mitel 3300 MXe Release 9.0 UR2
« on: June 04, 2009, 09:54:21 AM »
We have experienced similar problem. We are still chasing... We are only experienceing one way audio on outbound calls via SIP. We have a PRi and SIP trunks and our normal routing is inbound via PRI and outbound via SIP. We are running rel9.0.2.18 on a 3300 mxe. Mitel keeps pointing us to the number of SIP licenses we have. We have confirmed that the number of SIP trunks match from our provider and what is set on the 3300. To complicated things even more, we are currently running an OCS voice pilot thru the 3300. Out OCS server uses SIP to connect to the 3300 and send voice calls out.
On all the wire shark captures I have done, there is no RTP traffic after the intial call setup. Mitel has not been able to tell me why the 3300 is not sending it. At this point we are were asked by Mitel to capture both on the inbound and outbound side to see if the traffic patterns match? I have not done this yet. Right now most of our outbound traffic is going out our PRI as well, but I have a few phones (mine and my other engineers) going out SIP for troubleshooting and such.
I am not sure this helps, but if anyone wants for specifics about this problem please let me know. I will post more info if our troubleshooting reviels anything.
On all the wire shark captures I have done, there is no RTP traffic after the intial call setup. Mitel has not been able to tell me why the 3300 is not sending it. At this point we are were asked by Mitel to capture both on the inbound and outbound side to see if the traffic patterns match? I have not done this yet. Right now most of our outbound traffic is going out our PRI as well, but I have a few phones (mine and my other engineers) going out SIP for troubleshooting and such.
I am not sure this helps, but if anyone wants for specifics about this problem please let me know. I will post more info if our troubleshooting reviels anything.
72
Mitel MiVoice Business/MCD/3300 / Re: Cisco 7960 SIP to Mitel 3300
« on: June 04, 2009, 09:35:31 AM »
I have not done this, but I have been asked to see if I could use some other cisco ip phones (not sure about the model) with a 3300. I am really hesitant becasue of the limitations I have read and I cant imagine the user experience. Especially if they have been using this cisco phone and now it does not do anything it used to do.
Just my $.02
Just my $.02