Messages

61

Mitel MiVoice Business/MCD/3300 / Re: HTML Desktop toolkit

« on: March 31, 2010, 10:38:27 AM »

Mitel100,


Have you used this for the MCD?  I am trying to get it going on ours. Right now it's not showing up in the user and device form under html applications.  I packaged a "SoftKeyBranding" and uploaded it to the controller but it is not listed in the branding applications selection box. 

I havent went to the command line and submitted the htmlappupgrade command yet as well, was curious to know if it will reboot the phones.

62

Mitel MiVoice Business/MCD/3300 / Re: HTML Desktop toolkit

« on: March 31, 2010, 09:53:47 AM »

We have the Mitel Communications Director at a customer site, after purchusing and downloading the license, I enabled one of the licenses on a 5340.  I used the sample branding application as a base, I packaged, uploaded to the controller, but right now when i go to the screen to select the branding application to be used on the phone it is still blank. I am about to get in touch with tech support one how to get that rolling.

63

Mitel MiVoice Business/MCD/3300 / 3300 MCD Group Listen

« on: March 22, 2010, 10:22:45 AM »

Read through the help files and there are no special programming requirements to use this feature but for some reason it is not working on our 5240's.  There are no override conditions or class of services enabled.

Can someone give me any advice on group listen with a 3300/MCD?

64

Mitel MiVoice Business/MCD/3300 / Re: New to Mitel

« on: March 17, 2010, 10:45:49 AM »

No you need a Controller to manage all call processing.  The MLS provides applications and services not native to the 200/3300 ICP.

65

Mitel MiVoice Business/MCD/3300 / Re: MCD 4.1

« on: March 17, 2010, 10:34:56 AM »

Can you point towards the right location of it? I do not see it in the software downloads

66

Mitel MiVoice Business/MCD/3300 / Re: New to Mitel

« on: March 17, 2010, 09:40:09 AM »

Do you have an account with Mitel Online?

you can go to edocs.mitel.com for all the documentation you need.

Also with the MSL, it acts as a router/gateway on it's on but you will have to purchase applications supported on it, the licenses, and configure them. Such as the Mitel Border Gateway (teleworker) and the like.

67

Mitel MiVoice Business/MCD/3300 / Re: MCD 4.1

« on: March 16, 2010, 08:50:16 PM »

Being able to program a phone in one section via the tab view is a great feature.  Still waiting on install wizards myself.

68

Mitel MiVoice Business/MCD/3300 / Re: MITEL MCD 4.1. AND DHCP

« on: March 16, 2010, 08:46:58 PM »

Thanks for the reply. If I had been a bit more patient I would of eventually found that in the THB ha!

69

Mitel MiVoice Business/MCD/3300 / MITEL MCD 4.1. AND DHCP

« on: March 16, 2010, 06:18:49 PM »

I got my hands on a 3300 CXI controller running MCD 4.1 and for some reason I can never get the phones to grab a ip address from it.

I can statically assign an ip address to my laptop and log into the web server but I can not get an ip address from either the 16 POE or the LAN Port. When I change the system ip configuration, disable dhcp, and connect it to our existing data network my laptop and phones grab an ip address.

Is there a system option I am missing? L2 switch setting?

70

Mitel SX200, SX2000, and older SX platforms / Re: Speakerphone for Conference Room Suggestions Wanted

« on: October 13, 2009, 04:20:22 PM »

Confernce rooms are a headache.  With their high open ceilings and partitioned walls.  And then they blame it on the phone/system for the crappy sounds.  Try polycomm as suggested  before

71

Mitel SX200, SX2000, and older SX platforms / Re: 200 icp embedded voicemail and Menu Tree setup

« on: October 13, 2009, 04:18:32 PM »

Aww sorry for taking so long to respond to this but... they are having backup error issues. So I am reluctant to upgrade them.  I did get them to 4.0 without doing a back first but it didnt fix the backup during voicemail issue (made a new thread for that).

72

Mitel SX200, SX2000, and older SX platforms / Re: Long shot but what the heck

« on: October 13, 2009, 04:16:24 PM »

If you get into ARS just be thankful you do not have an employer who makes you put a digit string for every dialing prefix in your local calling area.

73

Mitel SX200, SX2000, and older SX platforms / 200 icp mx rel 4.0 backup error during voicemail back up

« on: October 13, 2009, 04:09:13 PM »

I have been trying to back this switch up for a while but will always get a error duing the voicemail back portion. Is there an way to get around this? I already know upgrading the system will not work. Already tried when we went to 4.0.  I took a change and doing that without backing it up too.  I am thinking of doing a hyper terminal back up but it will not retain all the voicemails saved.

Has anyone ever had a backup issue and was able to salvage their database?

74

Mitel SX200, SX2000, and older SX platforms / 200 icp embedded voicemail and Menu Tree setup

« on: January 15, 2009, 12:15:58 PM »

I have a 200 icp that is still on version 3 software.  The client wants to create a menu tree for an 800 number (dnis digit is 6985).  I have created vmail box 1010 (menu tree) as the master menu box, with 6 option mail boxes 1000-1005 (also menu tree).  What is the most effective way to get an incoming call to the dnis digit to automatically access mailbox 1010?

form 19? I can assign 6985 to it's own tenant and if so what do i need to program it to automatically go to 1010?

form 31? abbreviated speed call?

form 9 sub form 3, do i create line appearances of all mailboxes?

If this was a 3300 I would be okay, I'm just having trouble figuring this out on the 200 icp.  And the documentation is not telling me anything or i have not found the answer yet.

75

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Ports calling main number

« on: January 12, 2009, 02:16:26 PM »

On the switch I work on it's digital. The console gets calls from voicemail ports and when she picks up it's the audio of voicemail prompts.  I disabled on hook dialing on the Voicemail COS but that does not work either.