Messages

61

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk congestion

« on: August 05, 2014, 01:05:22 PM »

I searched farther back, and log goes back to July 25.  Since then there have been 138 calls with the E.  From the documentation, I see that this means there was an error with the call.

62

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk congestion

« on: August 05, 2014, 12:54:36 PM »

I see three today, and three on Friday.

Code: [Select]

08/05 12:22P 00:00:00 X999  *** 1207                      E                   
 08/05 10:47A 00:00:00 X999  *** 9416960                   E                   
 08/05 09:02A 00:00:03 T889  ***                           E                   
 08/01 06:41P 00:00:02 T889  ***                           E                   
 08/01 06:35P 00:00:03 T889  ***                           E                   
 08/01 06:22P 00:00:03 T889  ***                           E                   
LOGSYS info: READ completed for SMDR log with 1000 entries.                     


63

Mitel MiVoice Business/MCD/3300 / SIP trunk congestion

« on: August 05, 2014, 12:21:51 PM »

We have 2 MCD instances recently upgraded to 7.0PR1, with SIP trunks going through Mitel Border Gateway boxes.  We have a sporadic ring-no-answer on incoming calls, which began after we upgraded from an earlier release (6.something, I think).  There should be no reason for higher than average call volume, because this is our low season.  We noticed a very high number of calls coming into various DID numbers that point to Cisco SPA-112 ATAs serving fax machines.  See the SMDR log for an example of these calls.  We believe the high volume of calls is causing congestion on the SIP trunks, which results in the ring-no-answer on incoming calls.  However, it's very suspicious that the problems began after the software upgrade.  Any thoughts would be highly appreciated! 

Code: [Select]

08/01 06:15P 00:00:03 T889  *** 774201                                         
           1234567890 774201                                                   
 08/01 06:15P 00:00:02 T889  *** 774201                                         
           1234567890 774201                                                   
 08/01 06:15P 00:00:03 T889  *** 774201                                         
           234567890  774201                                                   
 08/01 06:15P 00:00:02 T889  *** 774201                                         
           234567890  774201                                                   
 08/01 06:15P 00:00:03 T889  *** 774201                                         
           234567890  774201                                                   
 08/01 06:15P 00:00:03 T889  *** 774201                                         
           234567890  774201                                                   
 08/01 06:15P 00:00:02 T889  *** 774201                                         
           1234567890 774201                                                   
 08/01 06:15P 00:00:03 T889  *** 774201                                         
           1234567890 774201                                                   
 08/01 06:15P 00:00:03 T889  *** 774201                                         
           1234567890 774201