Messages

46

Mitel MiVoice Business/MCD/3300 / 3300 - Micollab - NuPoint - listening to VM through Audio Link cuts off.

« on: January 10, 2020, 05:12:18 PM »

Hi,

We have a 3300 with Micollab using NuPoint Unified Messaging for voicemail.

When a voicemail is left for users we have the notifications set to send the Audio Link through email.

This works fine except we noticed if the message is over 1 minute long it cuts off after about 1 minute when listening to it through the Audio Link.
However, the message is fully intact in the mailbox and also if we change the notification to attach the voicemail to email as an attachment it also plays the full message.

Thought it might be a NuPoint Feature or Limit COS but I have not found it.

Thank you!

47

Mitel MiVoice Business/MCD/3300 / Re: Adding Page Group - The group directory number is used elsewhere

« on: January 08, 2020, 06:07:13 PM »

Thank you for replying.

That makes sense but all of our extensions actually start in "1".

The only thing I notice is "1" by itself is not specified in ARS Digits Dialed but 2 thru 9 are. I can't make any page groups using 2 thru 9.

We'll likely use your suggestion of including a # in the Page Group since we have ARS Digits Dialed entries for about every number.

Thank you

48

Mitel MiVoice Business/MCD/3300 / Adding Page Group - The group directory number is used elsewhere

« on: January 03, 2020, 12:46:58 PM »

We currently only have one Page Group "1"

I tried to add a second "2" and get the message "The group directory number is used elsewhere"

When I perform a LOCATE NUMBER 2 - it returns "The number refers to ARS Leading Digits."

In ARS Leading digits there are entries 1 through 9 and look like default entries, also "1" is used there and we also have Page Group "1".

I'm not sure how this is conflicting with creating another Page Group if anyone has any idea.
I get the same error when creating the group in the Administration or the Group Administration tool.

Thank you!!

49

Mitel MiVoice Business/MCD/3300 / Re: CESID data not sent when placing 911 call

« on: December 16, 2019, 07:45:04 PM »

Thank you very much for the replies.

We did set up another dialable number to test cesid. Thanks!
Also was able to confirm in the logs that the test number was going out the emergency route.

Everything worked as expected to the test number.

I was able to go back to the service provider at that point and they had not released control to use to send cesid and still had a number hard set. They had previously said they had released control..

Thanks again for the help.

50

Mitel MiVoice Business/MCD/3300 / CESID data not sent when placing 911 call

« on: November 22, 2019, 04:37:23 PM »

Inherited a 3300 on Release 8.0 PR3

Working on ensuring e911 is functioning correctly.

- I've set up all our CESID data with our provider, made manual CESID number assignments to each of our extensions, and set a Default CESID.

- In ARS Digits Dialed we have "911" Termination type as "Route" pointing to an ARS Route with a SIP Peer Profile and a Route Type of Emergency

When we test calling 911 they receive different information than what we have set up with our provider and set as CESID data in the 3300. I assume what they get is our default billing number and address with our provider.

In "CESID Logs" there are not any entries and I would expect the 911 call to be logged there.

So it appears when we dial 911 the 3300 is not treating like an emergency call. I'm not sure if it might be taking a different route or what is happening exactly.

We do also have a Hunt Group with a Hunt Group Type of Emergency but I'm not sure how this comes into play as the ARS Route is sending it to a SIP Peer Profile.
The SIP Peer Profile routes the call to an ADTran and then out to our provider.

Thank you!

51

Mitel MiVoice Business/MCD/3300 / Re: Set Ringer Volume on 5320e and not allow user to change

« on: November 04, 2019, 11:52:52 AM »

It looks like that one is for handset volume but thanks for pointing it out as I'm sure it will come up.

As far as I have found it isn't possible.
Here they are having the same issue as us where call center staff turn down the volume.
https://community.spiceworks.com/topic/1391000-restricting-mitel-5320-ring-volume-options

It was also stated somewhere else as "3300 supports the volume key method (must be actively ringing) and via the Superkey menu, a key cannot be programmed with a preset level."

52

Mitel MiVoice Business/MCD/3300 / Re: User and Services Configuration - phone missing from multiple users

« on: October 31, 2019, 11:53:07 AM »

We did finally run GDM REPAIR and it fixed the 5 users with missing Phones.

What I found with exporting the Users and Devices to CSV was odd.

If I exported all records the data looked as expected for the 5 users experiencing the issue. However, if I exported only the Selected Record all the phone information was missing in the CSV.
The data exported was different by simply selecting all records versus just the selected record.

Thanks for everyone's help!

53

Mitel Software Applications / Re: Contact Center Client - Agent Group Presence for multiple groups

« on: October 31, 2019, 11:30:04 AM »

Thank you.
That is what I've done, made the second window but with only the Logged in not Present column just to see everyone who is not in the group.

54

Mitel MiVoice Business/MCD/3300 / Re: User and Services Configuration - phone missing from multiple users

« on: October 29, 2019, 04:20:50 PM »

On the exported spreadsheet what is the Service Type those users have? Is it different from the others?

If so, change it to be the same as the others that you see and you can save the CSV and import it back. It will only import records you've changed.

I should probably advise running a backup before doing all of this. You may also run in to licensing issues if you don't have enough licenses for the Service Type.

The entries in the CSV are identical with service settings for a user that is not experiencing the issue and any of the ones that are. I don't see a Service Type but Service Level are all set to Full.

Thanks for your help.

55

Mitel MiVoice Business/MCD/3300 / Set Ringer Volume on 5320e and not allow user to change

« on: October 29, 2019, 01:34:45 PM »

Agents in our call center have 5320e phones and we would like to disable the ability to change the ringer volume, so they don't turn it all the way down..

Is there any option to set a specific volume for the ringer and not allow the user to change it?

Thank you

56

Mitel Software Applications / Web Ignite Dashboard - restrict editing

« on: October 29, 2019, 01:24:54 PM »

We'd like to set a Dashboard in Web Ignite for our agents and restrict editing so they can't change the windows, add employees/agents to windows, etc.

I have not seen yet that there is a way to do this if anyone knows.

Thanks!

57

Mitel Software Applications / Contact Center Client - Agent Group Presence for multiple groups

« on: October 29, 2019, 12:55:23 PM »

We have agents in 2 Agent groups.

When displaying "Agent State by Position" or "Agent State by Time" in the Contact Center Client it shows them present if they are just in one of the groups or both groups. We can't determine if they are in just one group or both.

I've selected the option "Display agent availability by agent group" in "Add/Remove device IDs" and I do not see a difference.

Is there any way to display individual agent group presence for agents that can be in multiple agent groups?

As it looks now I have to make an "Agent State by Time" window for each agent group and select "Display agent availability by agent group" for each one. We'd like to avoid having 2 windows for this taking up space in the client.
Thank you

58

Mitel MiVoice Business/MCD/3300 / Re: User and Services Configuration - phone missing from multiple users

« on: October 29, 2019, 12:15:33 PM »

Thank you for the replies.

GDM CHECK USERANDSERVICE results

Checking for missing local hosted service ...
208 records processed in total.
0 Hosted User Service records require to be repaired.
0 Hosted System Service records require to be repaired.

Checking Hosted System Service for missing local directory number or unknown host ...
37 records processed in total.
0 Hosted System Service records are invalid.

Checking Hosted User Service for missing local directory number or unknown host or invalid service type ...
267 records processed in total.
0 Hosted User Service records are invalid.
5 Hosted User Service records have invalid service type.

Checking for missing user information in local Telephone Directory ...
127 records processed in total.
1 Telephone Directory records have invalid or are missing user information.

Checking local hosted user data missing associated Telephone Directory ...
190 records processed in total.
0 local hosted users missing associated Telephone Directory have been found.
0 local hosted User To Hosted User Service Map missing associated Telephone Directory have been found.

Command completed. Some data inconsistencies are detected.
Output saved at /db/gdm/GDMDataCheckResult.txt

****

There do appear to be 5 Users that are experiencing this issue when looking through Users and Devices.

We inherited the system and are new to it so were hesitant to run GDM REPAIR and have not done so yet.

***

The phones are not Multi Device User group form.

***

When running LOCATE NUMBER it simply returns: The number refers to a 5320e IP. 
If we export User and Devices to csv we do see the phones associated with the correct user but do not see this in the Web UI.

Thank you




 

59

Mitel MiVoice Business/MCD/3300 / User and Services Configuration - phone missing from multiple users

« on: October 22, 2019, 07:53:03 PM »

MiVoice Business Release level: 8.0 PR3 Active software load: 14.0.0.97

We have about 5 users in User and Services Configuration that do not show the phones associated with them.
However the phones work normally, the phone data is there for the user if we export the record to CSV, and when viewing All IP Telephones the phone shows that it is associated with the user.

We can't make any changes to the phones for these users like changing keys, etc.

It seems like it is more a view issue in User and Services Configuration as everything else appears normal.

Thank you!