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« on: October 17, 2011, 11:21:43 AM »
It could have flown under my radar for sure as I am now more in the IT side of the house.
As the poster asks what do others do here, there are really two different questions being asked.
1.) How do you announce an incoming call to a user?
2.) How do you call a user at his or her desk?
Here are my answers and what I recommend to all users. Yes it is an adjustment period going from a key system into a voip system. It is all training and after a painful introduction things will get easier. I have been almost tarred and feathered at an install once as they were that resistant to changing. A good installer and VAR would still be working with the end users until the issue only remains of training. If you can persuade the top 5 of a company it will trickle to the rest. Now that being said back to the questions.
1.) There are numerous options but my recommendation is simply a supervised transfer it is more polite then an interruption such as page. When a page goes off in a business everyone stops work to listen if it is for them. A direct page into the office has the same potential for interruption. If this isn't an acceptable answer then use of call park and voice announce could be used but will cause interruption just the same.
2.) I assume the people I work with are not call dodgers and if I get their voicemail it is for a reason and they will call me back. So yes call their phone. If this doesn't work then a training of press *3 or whatever the FAC is and extension. These could be programmed into buttons.
There is a transition process for sure but within a month of almost being tarred and feathered that same client now can't imagine doing it any differently. And the work being done has increased as users aren't interrupted every 5 minutes.
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