Messages

46

Mitel MiVoice Business/MCD/3300 / 5320 IP Phone Dead (Not displaying nothing when it boots up).

« on: November 25, 2016, 07:45:39 AM »

Dear all,

I have one of my 5320 IP Phone set is not booting completly.

When I power it up I can see there is power on it but nothing else, it not displaying nothing, not the boot up process, nor the version or  DHCP discovery status. Nothing at all.

Is there anything I can do to restore it

47

Mitel MiVoice Business/MCD/3300 / Re: Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 25, 2016, 07:40:17 AM »

hi saliou-ab,
   why are you putting N into the dial plan? The admin guide does not seem to say anything about N character.

For wake up call do you normally dial *19 and then after the call is connected dial more digits or you have to dial the full number at once?

Hi Petr,

I was trying that dial plan (NNNNNNNN) after the fail of the one with XXXXXXXX. I forgot it in the file In sent you.

For the wake up call I normally dial the full number at once. Not in two times, when i dial *19 and wait the line do not connects it drops, but if I dial *19xxxxxxxx (on the set) at once it connects.

Thanks a lot for assisting.

48

Mitel MiVoice Business/MCD/3300 / Re: Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 24, 2016, 05:22:55 AM »

Sure, in the config file it is in the <TELE CONFIG MODULE> section (at the end - see below), in the web interface navigate to Advanced --> Digital Map.

--Digital List--   :
Item1 rule         :1*[1-9]
Item2 rule         :**0[1-9]
Item3 rule         :[1-9]xx
Item4 rule         :0[2-9]xxxxxxxx

Dear Petr,

I tried this suggestion but unfortunately it doesn't work.

I defined the rules as attached, but still if I use my speed dial key it is displaying to me an error message "set failed".

I don't know if my Dial map is correct.

49

Mitel MiVoice Business/MCD/3300 / Re: Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 22, 2016, 08:48:21 AM »

Thanks Petr. I'm going to try this and come back when it is done with the result.

50

Mitel MiVoice Business/MCD/3300 / Re: Sending 00 or + for long distance calls with MiVoice Business 3300 ICP

« on: November 22, 2016, 05:44:22 AM »

Thanks to all of Mitel Forum visitors and contributors. Special thanks to the site manager and the moderator.

The TMS guy had seen that the problem was on his side and corrected it after he received my captures. So this ticket can be closed. It is working fine now, all outgoing calls are correctly charged.

Once more thanks to everybody.

51

Mitel MiVoice Business/MCD/3300 / Re: Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 22, 2016, 05:37:42 AM »

I believe it has something to do with the diaplan that seems to be missing in the configuration file. Try to add a rule that matches the codes programmed under the speed dial keys.

We are using folloging config:

<PHONE CONFIG MODULE>

And the dialplan rules are follwing:

--Digital List--   :
Item1 rule         :1*[1-9]       <---- this one is important!!!!
Item2 rule         :**0[1-9]
Item3 rule         :[1-9]xx
Item4 rule         :0[2-9]xxxxxxxx



Thanks Petr for your assistance, but I did not get you clear (I did not understand the dial plan you are talking about.), Can you please be more specific and walk me through the set up you've done on your side to avoid this problem?

Thanks in advance.

52

Mitel MiVoice Business/MCD/3300 / Re: Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 22, 2016, 05:10:31 AM »

I don't see any **1 configured, although *19 is properly configured... Dialing *19 from the set works properly yet pressing the speed dial key does not, what happens when you press the speed call key and attempt to continue, do you get an error tone or something?

Yes you are right acejavelin,

In this Configuration file there is no **1 because I use one code at a time, *19 or **1, this time it is *19 but both of them give the same result.

When dialed on the set for example *1912308110 or **112308110 it works properly and rings at 12:30 AM both of them.

But when used as speed dial it is failing to set. For example: Let's say speed dial=sd if I press on the speed dial button and set the time like this: sd12308110 it is dropping the Configuration I can't here the usual ring as when I've set it on the phone dial pad and it is not ringing when the intended time 12:30 AM.

And if I listen to the controller's port 1754 see below what it displays:

2016-NOV-21     12:30:15 HOTEL      A/Active                  -Info-    PRIMARY    #0030
WAKE-UP:1          8110  11:23   #Set Failed at Extension       8110

53

Mitel MiVoice Business/MCD/3300 / Re: Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 21, 2016, 10:42:46 AM »

Sure Petr.

You can find it attached to this post.

54

Mitel MiVoice Business/MCD/3300 / Teledex NDC2105S-N wake-up speed dial with 3300ICP MXeIII server.

« on: November 19, 2016, 01:18:29 PM »

Dear all,

I am experiencing a strange behavior with my hotel room phones, despite the configuration that seems to be correct, the wake up call speed dial button is not working.

The chosen button for that speed dial is the memory key number 6 for Teledex NDC-2105S-N model. Can you help to sort out this trouble..

The Hotel/Motel Room Wake up Call From Guest Extension line is configured with *19. If I dial it straight on the dial pad of the phone it works properly; but with the speed dial button it doesn't work.

The Hotel/Motel Room Personal Wake up Call – Set line is configured with **1, if I use this too straight on the phone dial pad it works properly but when use as speed dial doesn't work (setting the wake up time fails).

can someone help?

55

Mitel MiVoice Business/MCD/3300 / Re: Sending 00 or + for long distance calls with MiVoice Business 3300 ICP

« on: November 19, 2016, 09:35:25 AM »

Thanks very much Ralph. I am reassured.

56

Mitel MiVoice Business/MCD/3300 / Re: Sending 00 or + for long distance calls with MiVoice Business 3300 ICP

« on: November 18, 2016, 02:13:35 PM »

I have done the capture on the smdr interface as below:

 11/18 16:41:42  0000:00:30 2521    0007 2513                      I 2513                                 001                                                 
 11/18 16:41:02  0000:00:52 5901   *0003 2000                      ISGSC     2000                          001                                                 
 11/18 16:41:03  0000:00:43 3001   3001 002348068893092  A T114   001   13001     A001208  1A                                                                             
 11/09 13:31:52  0000:00:46 GSC    *0002 2610                      I 2610                                  001                                                 
 11/09 13:31:46  0000:00:04 GSC    *0001 1026                      IF4205                                  001     

For admin network.

and

 11/18 17:16:17   8110   8110   002348068893092    T124        001   18110     A001217
6A                                                                             
 11/18 17:15:22  0000:00:51 2607   *0003                           I 2300                               001                                                 
 11/18 17:15:52  0000:00:17 2513    0003 2517                      IF2512                           001                                                 

For the Guest network.

The 00 appares here. So I don't know why the iCharge can't see it. 

57

Mitel MiVoice Business/MCD/3300 / Re: Sending 00 or + for long distance calls with MiVoice Business 3300 ICP

« on: November 18, 2016, 07:02:50 AM »

Yes of course. Thanks for the reply. Going to site this afternoon, will do it and come back to you.

58

Mitel MiVoice Business/MCD/3300 / Sending 00 or + for long distance calls with MiVoice Business 3300 ICP

« on: November 17, 2016, 05:40:39 AM »

Hi all,

I am using an MXe III controller, I am using TMS iCharge billing system. My billing system is working for local calls. But it is charging the long distance calls as local calls. The TMS guy explained me that the TMS is not receiving the "00" so even though the number of digit are diffrent the long distance numbers are considered as local ones.

Can someone help? how to sort out this trouble?

Thanks in advance.