Messages

46

MiVoice Office 250/Mitel 5000 / Disable call return feature

« on: March 31, 2016, 03:30:15 AM »

Does anyone know any way of disabling the call return feature (Flashing mailbox)

I can clear the feature, i just wanted to know whether there is a flag that can stop these from occurring?

Thanks in advance.

47

SIP On Mitel / Re: 112 dect cordless phone

« on: March 24, 2016, 07:25:32 AM »

I have just registered one of these,

It wouldn't register the device when i used a DHCP, as soon as i gave it a static address...boom it worked.

Now i have issues on inbound calls, outbound works fine. If you get this problem too please share the fix!

48

SIP On Mitel / Mitel 112 DECT Phone

« on: March 24, 2016, 07:00:20 AM »

Hi Guys,

First time setting one of these up.

I have got it to register with the 5000 hx - I can make outbound calls absolutely fine, But incoming calls cannot be made (Also Internal) i just an error 'user busy'.

Any Ideas?

Thanks IN Advance

49

MiVoice Office 250/Mitel 5000 / Re: Fax to Email not working after going to Office 365 through SMTP relay

« on: March 21, 2016, 04:31:51 AM »

Pretty sure from memory you will need v6 if you are relating to voicemail to email.

50

MiVoice Office 250/Mitel 5000 / Re: Mitl 5624 Windows Driver

« on: March 18, 2016, 11:24:13 AM »

Hi Allan,

I cant remember where i found the software, have you checked Mitels site?

You also have to make sure you have the programming cradle for this handset, not just the charging cradle. That is probably why windows won't find it.

51

Mitel MiVoice Business/MCD/3300 / Re: All phones rang simultaneously, Went to pick up got "Extension is busy"

« on: March 17, 2016, 04:41:05 AM »

Thanks I have had a look can't find any call ... Strange

52

Mitel MiVoice Business/MCD/3300 / Re: All phones rang simultaneously, Went to pick up got "Extension is busy"

« on: March 16, 2016, 12:36:48 PM »

That was my initial first thought, but there was only one person in the building? Ghost?? 

53

Mitel MiVoice Business/MCD/3300 / All phones rang simultaneously, Went to pick up got "Extension is busy"

« on: March 16, 2016, 04:32:48 AM »

All phones ringing at the same time, the phone was picked up and got Extension is busy, Any ideas?

 

54

MiVoice Office 250/Mitel 5000 / Re: Mitl 5624 Windows Driver

« on: March 15, 2016, 11:13:06 AM »

We us a program called Winpdm and it just worked! Had a few problems getting the definition files to work, after a few trial and error managed to get them working.

You may find this useful...


http://edocs.mitel.com/UG/EN/5624_UG_R7.0.pdf

55

MiVoice Office 250/Mitel 5000 / Re: Locate text file which records all the call records for each extension

« on: March 11, 2016, 09:03:04 AM »

Cheers guys!

56

MiVoice Office 250/Mitel 5000 / Re: Mitel 5312 - Call history

« on: March 11, 2016, 09:02:12 AM »

I think the phone may have to be an admin phone, which can be set under the flags in the DB programming, If IT have access to this they can do it.

57

MiVoice Office 250/Mitel 5000 / Re: Mitel 5312 - Call history

« on: March 11, 2016, 06:57:22 AM »

HI,

If you enter code 333 while the phone is idle this should bring up a menu that will list type of call history.

You can also assign yourself a button (As long as it is a user programmable key which can be altered in the System and diagnostics software, mihgt need to contact your system provider for this), Enter 397 - press the key you would like it assigned to, then enter 333.

You should now have a button which will provide you with Call history features.

58

MiVoice Office 250/Mitel 5000 / Locate text file which records all the call records for each extension

« on: March 10, 2016, 09:06:01 AM »

Looking at integrating the 5000 with Rekoop (which is a time recording system)

Rekoop support have asked us to locate the .txt file which records all the call records for each extension.

Any ideas where i can find this?

Thanks in advance!

59

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Auto attendant transfer help!

« on: October 27, 2015, 11:28:41 AM »

Thanks for the reply...

Yes that option was selected.

60

Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Auto attendant transfer help!

« on: October 27, 2015, 09:16:03 AM »

Hi Guys,

Very new to the 3300 so be nice

Basically we have a set up on the auto attendant press 1 for blah blah press 2 for blah blah etc. For option 1 this is pointed at a speed dial, so its gets forwarded to a mobile (On duty Tech) when we test this, we just get dead tone after pressing that option.

There is also a facility to leave a message (option 2) This works, i have also checked the speed dial contact, to make sure the forward is on, this works.

Any ideas on what i need to be looking at?

Thanks Guys