Messages

46

Mitel Software Applications / Re: User authentication

« on: February 21, 2017, 02:38:27 PM »

Sarond, thank you for your help!

The user is set up and working, and is very pleased.

Scott

47

Mitel Software Applications / User authentication

« on: February 17, 2017, 04:52:25 PM »

Hello all, I am not an expert on the Mitel system, so please bear with me. I have a user that wants to be able to lock their phone when they are away from it, so it can't be used. How do I do this? In the MCD, I see a tab called Access and Authentication, and in that a field for User PIN. I can't find out how to use this feature, if I am in the right place at all.

The phone is a 5330 IP.

Thank you for your help with this matter.

48

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5330 phone logs off, reboots in 'Applications Loading' mode

« on: April 13, 2015, 01:27:04 PM »

Bluewhite, I removed the resiliency from the Secondary Element field, then re-selected it. I told Ed about it, he said he'd check his phone tomorrow, when he gets in.

I'm still not sure how to log onto the Resiliency Controller.

His phone started doing this several months ago, we've made no changes to the system. The other two phones seemed to start acting up after I swapped out the desktop computers for new ones, running Windows 7.

Thanks,

Scott

49

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5330 phone logs off, reboots in 'Applications Loading' mode

« on: April 13, 2015, 12:38:36 PM »

Hi Bluewhite, how do I check to see if the phones are in the Resilient Controller? Also, the system isn't set to reboot every night, as far as I know. But I admit I don't know a lot about this, yet!

Thanks,

Scott

50

Mitel MiVoice Business/MCD/3300 / Mitel 5330 phone logs off, reboots in 'Applications Loading' mode

« on: April 13, 2015, 12:29:55 PM »

Hello, I am new at Mitel phone administration, so bear with me.

We have three different phones in this building that restart themselves every night. (The other 60+ are unaffected.) The users come in in the morning to the "Applications Loading" message. They unplug the phone, wait a few seconds, plug them back in, and are good for the day.

I replaced one of the phones, didn't help. That user (Ed) got a new office, different network cable, same issue. He kept his old phone.

All of the phones pass through network data, and the computers (all running Windows 7) are unaffected. Two of the users terminate in a different switch than the last one I mentioned. I went through the settings for Ed's phone in the Mitel 3300, they match every one else's phone.

The phones are supposed to fail over to a different building, could that be the issue? Why only these three phones? Other than that, no one else has issues.

I've had the vendor remote in and look at settings, and we have rebooted the Mitel server.

Thanks,

Scott