Messages

3976

SIP On Mitel / Re: 5330 Handsets and SIP configuration

« on: June 27, 2012, 08:53:00 PM »

This might help: http://edocs.mitel.com/UG/EN/5320_5330_5340_SIP%208.0_UG_EN.pdf

I am in a unique position where I work that half my time is spent with "traditional" telephone equipment (Mitel, ESI, Avaya) and half is spent working as a system administrator of a Broadsoft Broadworks SIP platform... I spent many hours trying to get the Mitel phones to work properly in SIP mode and was about 90% successful and then hit a wall and finally gave up, I was able to get voice calls, msg waiting, and most platform features to work, but BLF List functions and few other things are just not possible with Mitel's implementation of SIP. It has been a couple years since I did any work with them so I don't know how much I can help, but I did everything from the above document, Google, and some config guides I found on various websites (that I unfortunately do not have bookmarked anymore).

3977

Non-Mitel Chatter / Re: Banned by Bing?

« on: June 27, 2012, 01:32:55 PM »

Hmmm... just tried it and no matter what I put in, Bing did not link to this site. Even entering "3300 site:mitelforums.com" returns no results for me.

Bing is the absolute worst search engine though... Google is still the king here and even Yahoo and About are better and give more meaningful results in almost every case.

Have you seen this: http://onlinehelp.microsoft.com/en-us/bing/gg132924.aspx and if nothing else, tried contact tech support via the link at the bottom of the page?

3978

Mitel SX200, SX2000, and older SX platforms / Re: Weird 200ICP VM behavior

« on: June 27, 2012, 01:18:55 PM »

Turned out one of the tenants (for the rooms) had the CFB/CFNA set in Form 19 to the System Speed Call string used by the old voice mail system... pulled that out and changed it to just the embedded VM hunt group number and all was fine.

3979

Mitel MiVoice Business/MCD/3300 / Re: Calls auto answering

« on: June 27, 2012, 01:17:16 PM »

The user has inadvertently turned on the Auto Answer feature. Add a Superkey to one of the keys via either the phone's programming or ESM and then go through the menus, there is an option to Auto Answer, and turn it off... Just removing the feature from COS will not disable it if it's already active.

3980

Mitel MiVoice Business/MCD/3300 / Re: Swap analog extension with multiline DNI

« on: June 27, 2012, 10:50:04 AM »

You cannot move them strictly in software, this will require a hardware change by moving the jumper at MDF.

3981

Mitel MiVoice Business/MCD/3300 / Re: PRI Dropped Calls

« on: June 27, 2012, 10:47:57 AM »

Definitely sounds like a carrier issue... I would want to see EDT L2L3 traces of a failed call to see where the issue lies, the command is:

EDT TRACE TSP L2L3 <PLID of PRI>  (Note this is a toggle, issue it once to start the trace, again to stop the trace)

If the system has a fair amount of traffic this can be very lengthy quickly and difficult to diagnose, but it should give you the information you need to see where and possibly why the call is not completing or disconnecting.

3982

Mitel MiVoice Business/MCD/3300 / Re: Swap analog extension with multiline DNI

« on: June 27, 2012, 10:34:14 AM »

Unfortunately, if just changing the extension numbers isn't sufficient you will need to delete both phones and rebuild them.

If all you need to do is change the extension numbers, change one to a dummy extension number, then change the other one to the first extension number, then change the first (dummy) extension number back to the second one.

3983

Mitel MiVoice Business/MCD/3300 / Re: How to turn off back light on Mitel 5212 IP?

« on: June 27, 2012, 08:08:33 AM »

I think Ralph is correct here, I know of no way to turn off the backlight on a 5212/5224 set.

3984

Mitel MiVoice Business/MCD/3300 / Re: How to turn "Divert when no answer" on 5212IP

« on: June 27, 2012, 08:07:15 AM »

Find your Call Forward No Answer options in the Superkey menu and set them to the VM extension is all that is needed in most cases, the CFNA options may be buried a few options deep in Forward sub menus and there maybe more than one (Internal and External maybe separate).

If you can't find those options, contact your system admin, they will need to turn them on or apply a Call Reroute to your set, which is done via the system administration tool and not from the phone itself.

3985

Non-Mitel Chatter / Re: Captcha Sucks!!!

« on: June 26, 2012, 08:57:23 PM »

AWESOME!!! Thanks!!!

And indeed it's true... as I post this response there is no Captcha check!

3986

Non-Mitel Chatter / Captcha Sucks!!!

« on: June 26, 2012, 07:57:39 PM »

Anyone else have a terrible time with the Captcha here? I usually have to enter it at least 3 times before I get it correct and often have to request another image, rarely have that issue at other sites but it seems like almost everytime I have to give it several tries here.

3987

Mitel SX200, SX2000, and older SX platforms / Weird 200ICP VM behavior

« on: June 26, 2012, 07:51:37 PM »

I recently did an migration from a LW19 platform with an external VM to a SX200ICP with embedded VM in a hospitality environment. Everything seems OK with the VM until a guest room call arrives in the VM (the room is Checked In)... the VM answers and starts to say the expected guest room greeting then the strangeness occurs, what is heard is "The party you are calling is unav... Your message is too short and has been discarded" then the caller is sent back to the main greeting. I have verified the proper COS is applied to the VM ports and they seem to be programmed correctly, any ideas? BTW, there are no admin mailboxes and I haven't built one to test with yet, and if the room is not checked in the VM functions properly and plays a message then transfers the caller to the operator. Probably gonna call tech support in the morning, but thought I would run it by here first.

3988

Mitel Software Applications / Re: Mitel UCE - UCA Hidden Files

« on: June 26, 2012, 07:46:48 PM »

Weird... assuming the resolution is correct, then I would check the font size, in Windows 7 it is under Control Panel\Appearance and Personalization\Display, make sure it is set to Smaller - 100% (default), that can mess up not only installer but the client as well if it is set to anything else. Can also make sure they don't have anything set in "Set custom text size (DPI)", it should be set to 100%.

3989

Mitel Software Applications / Re: Outlook Contact Import

« on: June 26, 2012, 07:51:17 AM »

I do not run UCA in house so I can't test these specific issues right now but have installed several of them over the last few monthes...

With UCA (it was different in YA) you cannot import any group or global contacts into the UCA client, only personal contacts that are in the default folder for Outlook. If you want to import anything other than the personal user contacts, you must copy them from the global address book (or any other address book hosted on the Exchange server or in a address book that is not the default user one) to the user's default personal address book, then sync.

The client is not fully compatible with Outlook 2010 64-bit, if memory serves me correctly most things work except calendar integration, contact importing, and contact CID name substitution (basically anything that talks to Outlook directly).

3990

MiVoice Office 250/Mitel 5000 / Re: 2+ voicemail buttons/notifications on a single handset

« on: June 25, 2012, 12:39:13 PM »

Remember that you can set any number of mailboxes to light the message waiting light of a single set. Pressing the MSG button will tell you which mailbox they were left in, and in newer softwares (5.0+, maybe 4.x as well) even if you listen to all messages in one mailbox, the light will stay lite until all messages are cleared.