Messages

3871

MiVoice Office 250/Mitel 5000 / Re: Problem and Solution - Calls not going to VM

« on: August 29, 2012, 05:33:14 PM »

Indeed... a very common one. Nice little "quick fix" page you found there!!!

Now, put a 5000 in a school where all the local 7 digit numbers are 3XX-XXXX and see how much trouble that gets you in!

If this becomes a common issue, there is a system flag to require the special key for all feature codes.

3872

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 V4.2 Upgrade

« on: August 29, 2012, 09:29:02 AM »

The reason they asked him to remove the Mx is because the hardware isn't supported on MCD 5.0

Hmmm... I am pretty sure the MXeII and the CXi II are fully supported under MCD 5.0, you are thinking of the original MX controller, that is not what he said he has.

3873

MiVoice Office 250/Mitel 5000 / Re: Mitel 5550 - How do I/Can I setup an access code for people with International ?

« on: August 29, 2012, 09:26:17 AM »

Only for International calls, and not all long distance calls? I don't believe so...

3874

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 SYS ALARM #28 VM : VM APP SYNC FAIL

« on: August 27, 2012, 03:39:55 PM »

If your email server is an internal server (mail.company.local) you need to set one of the DNS entries in IP Settings to be your internal domain DNS server, if both DNS servers are to the public internet, the 5000 will not be able to resolve the mail servers name.

3875

Mitel MiVoice Business/MCD/3300 / Re: 5320 Boot failure

« on: August 25, 2012, 11:20:30 AM »

Haven't seen this one exactly, but sometimes when sets do weird, flaky things and there is no other obvious explanation I go into the menus and reset the phone back to factory defaults... it's about a 50/50 shot that it actually works, but maybe just a set of bad phones or possibly when they were downloading the new firmware initially there was a hiccup in the pipe and they got corrupt firmware? Just a couple thoughts.

3876

Non-Mitel Chatter / Re: Providers

« on: August 23, 2012, 08:28:37 PM »

I did a couple of Comcast PRI circuits in Minnesota a few years ago, both were wham-bam-thank you ma'am and work great with no issues... Same with Midcontinent Communications and Charter Communications, their PRI's just work every time. Basic NI-2/Bellcore and pretty much everything default on every one I installed and they just took off.

Now, recent LEC PRI's are another story... but for another thread.

3877

Mitel SX200, SX2000, and older SX platforms / Re: PMS enabled

« on: August 23, 2012, 08:11:14 PM »

Welcome to Mitel Forums! I think we can be of some assistance with this!

That function is most definitely available (or should be in a properly configured system), some functions of the console are lost when going to PMS integration but none you should need anymore, and certainly not this one!

Function - Guest Room - Dial Room Number - Set Wake Ups, you should be able to get it from there...

http://edocs.mitel.com/UG/EN/2ICP_5540IP_Console_QRG.pdf
http://edocs.mitel.com/UG/EN/2ICP_5540IP_Console_UG.pdf

I am pretty sure these are open to the public...

{Not directed toward OP at all}
Geez... don't Mitel dealers train people how to do this stuff anymore or give any user guides?

3878

MiVoice Office 250/Mitel 5000 / Re: 5600 connected to Multitech Faxfinder IP device

« on: August 23, 2012, 07:56:30 PM »

Intertel has an interop document somewhere... give me a little bit and I will see if I can get it to you.

Hmmm... it is only for the Analog ones, but the same should still apply

Basically, make a Hunt Group and tag it as a VM hunt group and put all the FaxFinder ports in it (with SIP this may or may not require the VM unt Group flag, this MAY also require the Analog VM Hunt Group license, not sure), then make a system forward path that points to that hunt group, then make some phantom extensions and apply the system forward path you created above and select all calls always and from all destinations, then point the fax DID digits to the phantom extensions. the phantom extension numbers will appear to the faxserver and you make your routing in that based on those numbers.

3879

MiVoice Office 250/Mitel 5000 / Re: Main Line call in Options

« on: August 22, 2012, 05:08:55 PM »

Got to ask a few questions here before I can answer this, because it might make a huge difference...

1) Are you using internal, embedded voice mail?
2) Do you have the programming software and know how to get into the system and navigate around the basics?
3) Is your main number coming in on an analog Loop Start line, or T-1/PRI?

I will have a few more questions after these answers, but there are so many possibilities here I need to narrow it down before just spouting out an answer...

3880

MiVoice Office 250/Mitel 5000 / Re: Finally getting trained on the 5000

« on: August 21, 2012, 06:18:33 PM »

Ok - I'm excited.
I finally was approved for 5000 schooling.
It'll be the 1st time I've had my hands on it.

Wish me luck.

Ralph

Awesome! You will love the 5000!!

(I am not going to join the argument on which is better/simpler/easier/etc, both have their place and use!)

3881

MiVoice Office 250/Mitel 5000 / Re: 5600 connected to Multitech Faxfinder IP device

« on: August 21, 2012, 06:16:04 PM »

That's what it says in the manual.  However, a Multitech partner, who also sells Mitel, claims to have gotten it to work.  He now won't tell us how he did it.

Lol... if I had a nickel for every time...

We were told the same thing, T.38 is only supported in inter-system networking, not to devices.

3882

Mitel MiVoice Business/MCD/3300 / Re: There are no more room for records

« on: August 20, 2012, 05:15:30 PM »

My first thought would be to run a "dbms check full" in maintenance, if that fails to fix the issue (which it usually does), you should be able to safely do the backup/restore, just default it and restore and don't check "Restore Dimension from backup" (text might be slightly different in your software version).

Beyond that in such a small system I can't image how you wouldn't have enough of any memory allocation in Dimension Selection for any attribute to cause problems.

3883

Mitel MiVoice Business/MCD/3300 / Re: phone won't inititalize

« on: August 16, 2012, 09:37:50 PM »

I would Restore Defaults on the phone, then go to the DHCP server in any VLANs (voice and data is applicable) and check the leases for that phones MAC address and delete them, then try again.

3884

Mitel MiVoice Business/MCD/3300 / Re: Modems across IP trunks (Mitel 3300)

« on: August 16, 2012, 09:35:44 PM »

Hmmm... now I wonder what version Voice Encryption started in. 

3885

MiVoice Office 250/Mitel 5000 / Re: Feature Key 9

« on: August 15, 2012, 04:08:34 PM »

Hmmm... wonder if it's a bug in 3.2.4.54, I can get you 3.2.4.59, it is compatible with your system release and might fix it up, just let me know and I will shoot you a PM on how to get it.

You could also try opening a DB offline and see if it will let you make the change, if it does, save it and then restore it at your earliest convenience.