Messages

31

Mitel MiVoice Business/MCD/3300 / Supervised transfert

« on: October 19, 2022, 12:23:31 PM »

Mivb V9
OMM V8 SP3
Siemens Gigaset Dect ( generic sip phones)


blind transfer works.
For supervised transfer, when we press the R key on the phones and dial a second destination, the second phone doesn't ring (long tone).
on generic sip phones we have many multicall keys.

any idea ?

32

SIP On Mitel / Supervised transfert

« on: October 19, 2022, 12:23:14 PM »

Mivb V9
OMM V8 SP3
Siemens Gigaset Dect ( generic sip phones)


blind transfer works.
For supervised transfer, when we press the R key on the phones and dial a second destination, the second phone doesn't ring (long tone).
on generic sip phones we have many multicall keys.

any idea ?

33

Mitel Software Applications / Re: Trying to track down 5624 definitions file for WinPDM

« on: October 10, 2022, 10:36:10 AM »

attached

https://we.tl/t-e3bJHKm5uH

34

Mitel Software Applications / Re: Trying to track down 5624 definitions file for WinPDM

« on: October 10, 2022, 10:24:48 AM »

what are you tring to do ? update information ?

35

Mitel MiVoice Business/MCD/3300 / Re: Ring group members across IP/xnet trunk

« on: October 02, 2022, 06:42:42 AM »

Then, use Ehdu

36

Mitel MiVoice Business/MCD/3300 / Re: Ring group members across IP/xnet trunk

« on: September 29, 2022, 04:44:47 PM »

Not sure but you can't add remote users to the same ring group if the systems are not clustered.

You can use EHDU, and i suggests you to keep the press digits only if one of the ring group member will be a mobile phone., because if the mobile member Is switched off or in a tunnel, the caller may fall on the voicemail of the mobile.  So the press digits validates the call

37

Mitel MiVoice Business/MCD/3300 / Re: Adding a desk phone to a softphone only user

« on: September 29, 2022, 04:23:26 PM »

If you want to keep the same extension number you need to delete the softphone first.
If not :
Softphone extension : 1111
If the current license is full you will not be able to change it to multidevices but this is not an issue for now.

On Micollab, add a new deskphone extension 2222 multidevices license type.
On Mivb side, multidevice group, create the pilot number 2222 then add the softphone 1111.
On micollab side the 1111full license will move automatically to multidevice.
Now in micollab service, choose 2222 as deskphone and 1111 as softphone.

According the micollab client state (in office) ring my group, you can make ringing both extensions. But you only by calling the pilot number 2222
 



You need to konw that it's not possible to call separately deskphone and softphone for the same user. You need to call a pilot number, usually we create deskphone 1111 ans softphone 1*111 but you can call only use 1111

If you want to call separately, you need to create a second user with a different extension but you will lost many multidevices or full licenses so this is not the best practice

38

Mitel MiVoice Business/MCD/3300 / Re: 6970 will not boot

« on: September 29, 2022, 04:05:34 PM »

Maybe LCD default from factory

39

Mitel MiVoice Business/MCD/3300 / Re: 6970 will not boot

« on: September 22, 2022, 02:04:48 PM »

Maybe POE issue

40

Mitel MiVoice Business/MCD/3300 / Re: Ax controller fresh install

« on: July 18, 2022, 11:36:27 AM »

Try:
root/root

not working 

41

Mitel MiVoice Business/MCD/3300 / Ax controller fresh install

« on: July 15, 2022, 02:44:15 PM »

I have a problem installing an AX controller.
I changed the Bootroom to U-boot (so far so good).
then I followed the procedure to install version 9.4 manually.
I have a TFTP and HTTP server....
the AX downloads all the files from the TFTP
then it asks me for a login/password.
I tried "system/password , root/password , admin/password.

nothing happens.
do you have an idea ?

42

Mitel MiVoice Business/MCD/3300 / Re: Cisco CUCM to Mitel Configuration Guide

« on: July 12, 2022, 07:08:19 AM »

Sip trunk configuration ?

43

Mitel Software Applications / Re: MiVoice Business server-manager access through Web Proxy

« on: July 01, 2022, 04:27:50 PM »

hi ,

any update ?

44

Mitel Software Applications / Re: Micollab , send my calls to "my ring group"

« on: June 30, 2022, 04:01:12 PM »

Issue resolved by upgrading to the last micollab server release

45

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6920 Headset Issue

« on: June 30, 2022, 01:21:57 PM »

In the user COS , put NO in :

Head Set Switch Mute
Itegrated DECT High Power - Enabled
Integrated DECT Wideband - Enabled