Messages

31

Mitel MiVoice Business/MCD/3300 / Re: VoiceMail forward Press 'C' the 2 key

« on: May 09, 2016, 10:27:10 AM »

Ace,
 I'm a rookie, how do I go about checking the COR VM ports and what would I be looking for?

32

Mitel MiVoice Business/MCD/3300 / Re: VoiceMail forward Press 'C' the 2 key

« on: May 06, 2016, 12:33:13 PM »

Sorry, forgot to add that YES, when users input their cell phone into the system they enter 91#######

33

Mitel MiVoice Business/MCD/3300 / VoiceMail forward Press 'C' the 2 key

« on: May 06, 2016, 11:47:51 AM »

I am trying to get our users phones to work with the whole Advanced Voicemail settings of "to reach this users cell phone, press C the 2 key".
If I set the users advanced options and use an internal 4 digit extension, it will forward to the 4 digit extension. If I enter in a users cell phone it will not work.
Class of Service Options are set to "Call Forwarding (external Destination) - yes / Account Code length is set to 4 as I read it should be set to the same digit length of an extension / non verified account code is also set to yes.

What else am I missing? New to this, please be gentle.

34

Mitel MiVoice Business/MCD/3300 / Re: Call Forward No Answer to two different phones

« on: November 30, 2015, 11:51:21 AM »

Yes the Ring Group Mode is set to Ring all. It almost acts as if one of the numbers in the ring group is set some where else as a call forward but I can't find it. Is there a way to check what groups/settings a number is tied to?

35

Mitel MiVoice Business/MCD/3300 / Re: Call Forward No Answer to two different phones

« on: November 25, 2015, 11:43:53 AM »

I have the ring group setup with the two users who's phones should ring when the original number isn't answered. I have then set the original number to forward the call to the ring group number when no answer internal/external. My problem is that the call only gets forwarded to one of the two phones after 4 rings, sometimes the second phone in the ring group will ring for a half ring before returning to the automated teller.

When its all setup correctly I would like it to go back to the original numbers voicemail if no one in the ring group answers.

36

Mitel MiVoice Business/MCD/3300 / Re: Add second extension to phone (5224)

« on: November 03, 2015, 02:16:07 PM »

Issue has been resolved, thank you very much for the tips and help.

37

Mitel MiVoice Business/MCD/3300 / Re: Add second extension to phone (5224)

« on: November 03, 2015, 02:07:59 PM »

Everyone has been great. The call now works, however if they do not answer it just rings and rings and rings, the secondary number's voicemail never picks up? Thoughts?

38

Mitel MiVoice Business/MCD/3300 / Re: Add second extension to phone (5224)

« on: November 02, 2015, 04:15:58 PM »

Added it as a key system line, click apply, changes to single line. When I try to call the number it says No Distb

39

Mitel MiVoice Business/MCD/3300 / Add second extension to phone (5224)

« on: November 02, 2015, 02:40:50 PM »

Is it possible to have 2 extensions tied to the same phone? Have a user who is in charge of two departments and wants to use one phone for both extensions. Currently have it setup to do a system speed dial but she wants a dedicated line on her phone for the additional line. The secondary line is not programmed to any other phones.

40

Mitel MiVoice Business/MCD/3300 / Call Forward No Answer to two different phones

« on: October 20, 2015, 05:46:53 PM »

I need to forward an extension to two different phones when the original extension isn't answered. I have an idea of how this should happen but might need some hand holding.

Do I just set up a new Hunt group and go from there? Do I do anything with Call Forwarding?

41

Mitel MiVoice Business/MCD/3300 / Re: Lost Auto Attendant Pin

« on: October 08, 2015, 03:52:37 PM »

Topic can be closed, issue resolved

42

Mitel MiVoice Business/MCD/3300 / Re: Lost Auto Attendant Pin

« on: October 08, 2015, 09:22:20 AM »

Thank you for the information so far. I have gone into the web interface of the Mitel controller and changed the 3 pins in teh VM Options section. This has not helped though. I call the main phone number, press * and enter 9999. It than says something about welcome admin please enter pin. None of the 3 pins I entered into the VM Options section work. Any other suggestions on how I can change the Auto Attendant message?

43

Mitel MiVoice Business/MCD/3300 / Lost Auto Attendant Pin

« on: October 07, 2015, 05:56:16 PM »

I am hoping for a helping hand. I just took over our Mitel system from a previous employee and have been doing my best to get by. My only major issue as of right now is that we need to change our Auto Attendant message. I know the Admin mailbox number is 9999 but no one knows the pin to access the account. All I need to do is change the auto attendant message people hear, the structure can stay the same. I've found a link that say the pin can be retrieve from some path but no clue how to get to that path. Any tips would be great. I believe we have a Mitel 3300 system?