Messages

31

Mitel MiVoice Business/MCD/3300 / Scheduling Question

« on: August 02, 2017, 04:29:48 PM »

Sorry for the noob question but current setup for the toll free is that at between 6 pm and 8 am the call route to night 2 which is a user extension. They want to change it so that it reroute between 6 pm and 7 am. Where do I go and change that? I can see on the scheduler there is everyday task that changes the system to night service level 1 at  5 pm but that confused me even more. Where is this actually set? They said they dont set it night service 2 manually. Thanks!

Toll Free Goes to XXX-XXX-5001
5001 has call rerouting day = 8, and Call Rerouting Night 1 = 8 and Call Rerouting Night 2 = 3
Call Rerouting Always Alternative 8 = 3001
Call Rerouting Always Alternative 3 = 4001
3001 is a hunt group with members of 3010, 3011, 3012, 3013, 3014 and 3015 and these extension are a multiline key assignment on their phone.
4001 is user extension

32

Mitel Software Applications / How come some of my phone extension is now showing on PrarieFyre

« on: March 07, 2017, 04:11:41 PM »

How come some of my phone extension is now showing on PrarieFyre I thought it automatically syncs from our mitel 3300.

33

Mitel MiVoice Business/MCD/3300 / Re: Setting up analog Stinger/Ringer

« on: November 14, 2016, 10:06:19 AM »

tried what you suggested to hook it up on a standard telco line and no dice, would that mean I have a dead stinger?

34

Mitel MiVoice Business/MCD/3300 / Setting up analog Stinger/Ringer

« on: November 09, 2016, 02:59:54 PM »

Hi,

I am trying to setup an analog Stinger 90 model 196. I created them on an "On Premises Line" but the stinger wont ring. I dont know if its a configuration settings that I am missing. I tried calling the extension I gave it and if I hook up an analog phone it rings but not the stinger. Thanks!

35

Mitel Software Applications / PrarieFyre - Restrict CCMWeb report creation to particular queue

« on: August 30, 2016, 12:15:19 PM »

Hi,

Is there a way to create user login to CCMWeb and restrict them to create and generate report only on specific queue or they will automatically have access to all queues? Thanks!

36

Mitel Software Applications / Re: ALM0030 - Data collection

« on: July 16, 2016, 02:40:08 AM »

I see since there are fewer calls that comes in around that time then there is no data coming in from the pbx and thus the alarm.

37

Mitel Software Applications / ALM0030 - Data collection

« on: July 15, 2016, 08:25:09 AM »

Hi,

Any idea why im getting this error - Minor   ALM0030 - Data collection   7/15/2016 2:48 AM          Mitel,SMDR timeout     Data collection". I changed the timeout to 15 min and im not getting as much notification as before but there are still 5 or 6 instance through out the night and it only happens after midnight. Our scheduled is set to 24/7 so not sure on this. Thanks in advance!

38

Mitel MiVoice Business/MCD/3300 / Re: Call history

« on: February 09, 2016, 12:47:38 PM »

Yeah I dont see it as an option when i go through the superkey on the superset 4025, I remembered theres a setting on the server that needs to be enabled, I cant recall the exact one again but it is on when I checked, we have a 3300 with sx-200 for the digital.

39

Mitel MiVoice Business/MCD/3300 / Call history

« on: February 08, 2016, 02:00:17 PM »

Hi,

I have been looking in a way to get a call history on a digital phones, is there a way to do that? I know it work on a VOIP and from what I read before you can only have that if you are logged in to ACD on a Digital Phone.

40

Mitel MiVoice Business/MCD/3300 / Remote Logout ACD Login

« on: February 08, 2016, 01:57:57 PM »

Hi,

Is it possible to remote logout an ACD login on a phone? How do you do that? Thanks!

41

Mitel MiVoice Business/MCD/3300 / Re: Configure DID Numbers

« on: December 04, 2015, 08:11:44 AM »

Yes thats what ended up happening is that 8959 got converted to 6359 and is a system speed call to 6250.

42

Mitel MiVoice Business/MCD/3300 / Re: Configure DID Numbers

« on: December 03, 2015, 11:05:26 AM »

Ok called a support and here is how it is explained

on the CCS Trace, 11:50:14 RI1 DPN 14 SSRM_C  *50*1234564140#8959 

This line shows me with my number 1234564140 dialing out to the did XXX-XXX-8959 but from that line it only show 8959 that means that is how many digit our DID provider is sending through to our PRI.

With "Dial In Trunks Incoming Digit Modification - Absorb = 2" it will discard the first two numbers and the insert would also be important.
on "Dial In Trunks Incoming Digit Modification - Insert = 63" the number now will end up as "6359"

We still need to find out how it goes to 6250, I run the command "LOCATE NUMBER 6359" and it shows that "The number refers to a System Speedcall"

43

Mitel MiVoice Business/MCD/3300 / Re: Configure DID Numbers

« on: November 26, 2015, 09:14:21 AM »

Our Mitel is on release level 7.0 PR1 on mitel 3300

I dont see the DID Digit Translation  on Call Rerouting but I was able to see it the Trunk Attributes on "Trunks -> Trunk Attributes" and there is no DID Digit Translation. One thing that also confuses me is that "Dial In Trunks Incoming Digit Modification - Absorb" is set to two and I confirmed that our did list is correct XXX-XXX-8959. Thanks! I highly appreciate all the help.

44

Mitel MiVoice Business/MCD/3300 / Re: Configure DID Numbers

« on: November 25, 2015, 12:01:24 PM »

I tried that and this is all it shows up. The DID is ending in 8959 but the extension on his phone is 6250.
   For 8959 it shows "The number is not in use."
   For 6250 it shows "The number refers to a 5212dm"



I run a CCS Trace and I called the DID number and this are the two that I can see related to the call. can anyone interpret this for me. Thanks!

11:50:14 RI1 DPN 14 SSRM_C  *50*1234564140#8959                                 
11:50:14 RO1 DPN 21 NAM     *1#*50*6250#*166*6#*100*R.Gary#

45

Mitel MiVoice Business/MCD/3300 / Re: Configure DID Numbers

« on: November 13, 2015, 02:47:47 PM »

I was looking at the system speed call before but it wasn't there that's why I got confused on where are we getting the extensions with DID. Thats when i started looking on how many digits our mitel was set to accept.