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« on: February 17, 2011, 05:11:15 PM »
As far as softphones go I would assume your key mapping would be limited as well however you would have a directory at your fingertips. Yes that is a pain in hotdesking is that button mapping gets screwed up if they hotdesk to a smaller phone. To me you are not solving the problem as far as buttons go. My question might be is there a pc there could you also do a UC deployment or are the buttons that big of a deal? Part of this is end user training. The only other real possiblity I see to make everything seemless is to get all the same phones or at least the same number of buttons.