Messages

16

Mitel MiVoice Business/MCD/3300 / Re: Calls are ended after redirecting announce

« on: June 16, 2012, 04:51:41 AM »

Calls income to vm port, greeting plays and than press 3 to reach transfer mailbox for extensiıon 105. But call is ended after transferring announcement instead to connect extension. So, i dont understand what must i do now. Can you explain simply ? I get confused :/

Thanks.

Volkan,

17

Mitel MiVoice Business/MCD/3300 / Backup fail error

« on: June 16, 2012, 02:40:44 AM »

Hi,

When i try to take a backup, backup fail occurs. There is logs are taken after backup fail:

  Maintenance  2855  Info  2012/Jun/16  09:22:02  EntryBlock  Maintenance: Category(Category1); msgFormatId(0) EntryBlock - Disable Block State Backup in progress with Mask 0x2  Main  Maintenance;0 

  Software  2854  Error  2012/Jun/16  09:22:02  BRManager  Progress Monitor - createBackupTask() Unable to determine if there is enough room for a backup  Main  BR_Manager.cpp;1233 

  Software  2853  Error  2012/Jun/16  09:22:02  BRManager  BR_Manager->Failed to get space used for '/vmail/c/voxdrv'  Main  BR_Manager.cpp;930 

  Software  2852  Error  2012/Jun/16  09:22:02  ML_Defs  directorySpaceUsed()->Failed to open directory (/vmail/c/voxdrv).  Main  ML_Defs.cpp;4399 

  Maintenance  2851  Info  2012/Jun/16  09:22:02  EntryBlock  Maintenance: Category(Category1); msgFormatId(0) EntryBlock - Enable Block State Backup in progress with Mask 0x2  Main  Maintenance;0 

  Maintenance  2850  Info  2012/Jun/16  09:22:02  BR_BackupCustomAppServer  Maintenance: Category(Category1); msgFormatId(0) BR_BackupCustomAppServer - Backup starting (excluding Voicemail messages). (excluding call history records). Using FTP, the client will transfer the archive file to directory 'C:'.  Main  Maintenance;

I am using 3300cxi via  release 8. Can you tell me why it occurs and how can it be fixed ?

Thanks.

Volkan,

18

Mitel MiVoice Business/MCD/3300 / Re: Calls are ended after redirecting announce

« on: June 13, 2012, 02:09:53 AM »

I remember that i tried to change type of mailbox to transfer, but not work. Even so, i will try again.

What do you mean 'blind transfer' ? Please explain shortly.

Thanks.

Volkan,

19

Mitel MiVoice Business/MCD/3300 / Re: Calls are ended after redirecting announce

« on: June 09, 2012, 02:16:00 AM »

When i change the type of mailbox from 'extension' to 'park page', it is working. But, not working as i want. Before transferring to extension, i hear firstly 'please hold for X' and than 1 second elapsed MOH. After that, extension ringing and start calling.

Thanks.

Volkan,

20

Mitel MiVoice Business/MCD/3300 / Re: Adding a new voice mail prompt language

« on: June 09, 2012, 02:04:13 AM »

MCD software is 5.0.

System software is 8.0.5.12.

Thanks.

21

Mitel MiVoice Business/MCD/3300 / Adding a new voice mail prompt language

« on: June 08, 2012, 11:13:00 AM »

Hi

I want to add a new language as voice mail prompt language. I am using 3300CXi and the ICP has no Turkish voice mail promt announcements, but i saw the Turkish language as voice mail prompt language in another 3300 CX.

How is it possible?

Thanks.

Volkan,

22

Mitel MiVoice Business/MCD/3300 / Re: Calls are ended after redirecting announce

« on: June 08, 2012, 02:04:20 AM »

At the option of '3' mailbox, the extension number is assigned as 103. Do you mean, i should have to assign an extension number to VM hunt group number, or to each VM port number? I get confused a bit :/

Thanks.

Volkan,

23

Mitel MiVoice Business/MCD/3300 / Re: Calls are ended after redirecting announce

« on: June 07, 2012, 02:53:42 AM »

Call schema:

An external call incomes   -->   playing first greeting message (welcome to ABC... press 3 for X, press 4 for Y..)   -->   

press 3 (or 4 or 0 or any digit)  -->  playing announcement: "you are being transferred to..."  -->  the call is hanged up !!!


'0','3' and '4' are extension type mailboxes. I have tried to change type of mailbox from 'extension mailbox' to 'transfer mailbox', but result is the same each time.



The another question is that: Can i add the Turkish as a voice mail prompt language? I saw it in another 3300 ICP, but our ICP hasnt got The Turkish voice mail prompt language.

Thanks.

Volkan,

24

Mitel MiVoice Business/MCD/3300 / Re: Calls are ended after redirecting announce

« on: June 06, 2012, 09:21:21 AM »

So, why are calls make closed after redirecting announcement? Do you have any idea?

Volkan,

25

Mitel MiVoice Business/MCD/3300 / Calls are ended after redirecting announce

« on: June 06, 2012, 04:45:35 AM »

Hi

I am a user of 3300 CXi. During an external call, after listening first greeting message, calls are ended after hearing 'you are being transfered to..' announcement. I cant fix this problem.

In fact, i dont want to hear transefing announcement. That's enough connecting to extension after dialing single-digit mail box.

Thanks.

Volkan,

26

Mitel MiVoice Business/MCD/3300 / Re: Voice mail hunt group problem

« on: June 05, 2012, 07:37:35 AM »

After entering 'iPVM_Stop' and 'iPVM_Start' commands, it works.

How can i remove the announcement that is playing after welcome message like that: 'I am transfering you to 1 0...' ?
I only want to hear my recorded greeting, not any system greeting.

Thanks.

Volkan,

What can you say about this? How can it be fixed?

Thanks.

Volkan,

27

Mitel MiVoice Business/MCD/3300 / Re: Voice mail hunt group problem

« on: June 05, 2012, 04:23:12 AM »

In addition, why the iPVM task is stopped when the PBX power off? Do i have to execute 'iPVM_Start' command after each system power reboot?

Thanks.

Volkan,

28

Mitel MiVoice Business/MCD/3300 / Re: Voice mail hunt group problem

« on: June 04, 2012, 11:46:07 AM »

After entering 'iPVM_Stop' and 'iPVM_Start' commands, it works.

How can i remove the announcement that is playing after welcome message like that: 'I am transfering you to 1 0...' ?
I only want to hear my recorded greeting, not any system greeting.

Thanks.

Volkan,

29

Mitel MiVoice Business/MCD/3300 / Re: Voice mail hunt group problem

« on: June 04, 2012, 10:10:56 AM »

I solved this problem via 'iPVM_Start' command. Thank you very much ralph for your help.

Now i am working to configure AA. The simple scenario is like this: When an external call incomes to the AA, it plays greeting message and press 2 to reach extension 101, press 3 to reach 105. I will be working over this configuration.

Which kind of mail boxes must i use? How must i set up menu node mail box(es) ?

Thanks.

Volkan,

30

Mitel MiVoice Business/MCD/3300 / Re: Voice mail hunt group problem

« on: June 04, 2012, 09:09:44 AM »

The screen print of DumpDspBootInfo command:

Dsp(0,0): mmcSlot=5 (1-based) Load Type: TELEPHONY(1,"/sysro/DspConfig/TELE005G.
161")
           Mod Type: DEFAULT(0)
Dsp(0,1): mmcSlot=5 (1-based) Load Type: ECHOCANCELLER(3,"/sysro/DspConfig/ECHO0
05G.161")
           Mod Type: DEFAULT(0)
value = 25 = 0x19

We are using the ICP for almost 6 weeks and we are the first user of the ICP.

Thanks.

Volkan,