Messages

16

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Voicemail setup

« on: March 30, 2020, 09:53:03 AM »

Should I setup the VM hunt group as 7997?  When I do that, it gives me a "the new Pilot number is used elsewhere".

17

Mitel MiVoice Business/MCD/3300 / Ring Group Voicemail setup

« on: March 29, 2020, 10:05:25 PM »

I'm trying to setup a Ring Group with 2 members and have it go to voicemail, if they don't answer.  I've seen several threads on this, but nothing has worked for me so far.

I have a DID line that forwards to Ring Group 8000. 
Set the Overflow Point to 7997. 
7997 is setup as a mailbox in NuPoint Web Console.

Per one suggestion, I added 8000 to the Alternate Extension #1 for the 7997 mailbox.  This setup rings the Ring Group, but never hits the 7997 voicemail (I waited for the timers to expire).  I also saw some suggestions to use a NameTag Hunt Group as part of the setup.  I tried this but also did not work.

Goal - I want calls to the DID to ring the two members - and go to a voicemail mailbox if no answer.

Any suggestions for an easy setup?

18

Mitel MiVoice Business/MCD/3300 / Ignite Login Error

« on: February 01, 2020, 09:05:17 AM »

I have an Ignite agent that gets this error when attempting to login to the Ignite client:
"The real-time service was unable to connect in the time expected"

The other agents are logging in fine.

Any ideas?