Messages

16

Mitel MiVoice Business/MCD/3300 / Re: Embedded Voicemail, Tenanting and extension dialling...

« on: November 24, 2020, 12:38:21 AM »

Thanks, I'll give it a go today and let you know how I fared!

17

MiVoice Office 250/Mitel 5000 / Re: Phone system not giving a option for voicemail, just rings and drops

« on: November 23, 2020, 12:18:12 PM »

Had a similar issue recently on my Lab Kit at home. Upgrade of the flash card to 1GB and a firmware update to the latest release managed to fix the issue

18

MiVoice Office 250/Mitel 5000 / Re: Office 250 with 6900 series phones

« on: November 23, 2020, 12:17:01 PM »

Based on my limited knowledge about 69xx with the MiVoice Office 250, these essentially register as a SIP extension with the help of the MCS server.

They do allow for port mirroring on the sets so it may be worth doing some packet traces from there and also on the set itself (it port mirrors to the PC port iirc) to see at what point the RTP is dropping.

19

Mitel MiVoice Business/MCD/3300 / Re: No Teleworker Mode icon for 6940 phone

« on: November 23, 2020, 12:12:55 PM »

I've found mashing the Settings button on boot 'the button with a cog' usually works and lets me select from MiVoice Connect or MiVoice Border Gateway

20

Mitel Software Applications / Re: NuPoint Voicemail to email does not work in Call Flow

« on: November 23, 2020, 12:09:31 PM »

Is the mailbox licensed correctly within NuPoint?

I've had issues on MiVBExpress/MiCollab whereby if the mailbox isn't associated with a user (doesn't have to have a phone, just a user setup in MiCollab with the mailbox associated) it doesn't actually apply the UM license for the mailbox and you won't get the VM to email working.

21

Mitel MiVoice Business/MCD/3300 / Embedded Voicemail, Tenanting and extension dialling...

« on: November 23, 2020, 12:05:18 PM »

Hi All,

Got a bit of a weird one. Customer has a tenanted system which we have setup for them.

DDI's come into a NameTag hunt group, Call Reroute Always to Voicemail with a Mailbox setup as a menu node mailbox to allow us to give each individual branch within the group a custom AA.

I know Embedded VM can do 'If you know the extension you wish to speak to, you may dial it now...' if I stick a DDI straight to the Voicemail HG. I also know you don't get that ability on a menu node mailbox.

However... Is there a way to have the AA kick in on the menu and have 'press 1 if you know the extension you wish to dial' and then have the system Auto Attendant kick in?

Tried it a couple of ways but so far I've come up no dice. Any suggestions welcome!

TIA

22

Mitel Software Applications / Re: MiCollab SIP Softphone and Ring Group Presence

« on: March 26, 2020, 06:41:34 AM »

Thanks for the tip! 

23

Mitel Software Applications / Re: MiCollab SIP Softphone and Ring Group Presence

« on: March 20, 2020, 01:11:39 PM »

Sorted, it's the 'User can manage group presence' setting

24

Mitel Software Applications / MiCollab SIP Softphone and Ring Group Presence

« on: March 20, 2020, 10:25:52 AM »

Hi all,

Am I right in thinking that users on MiCollab can manage their ring group presence through the client?

Not the Personal Ring Group - the normal Ring Group they are a member of.

If so - how?

Thanks.

25

Mitel MiVoice Business/MCD/3300 / Re: Fat fingered a shell command...

« on: January 24, 2019, 08:09:27 AM »

Cheers John, you're an officer and a gentleman! 

26

Mitel MiVoice Business/MCD/3300 / Fat fingered a shell command...

« on: January 23, 2019, 12:48:09 PM »

Hi All,

I'm trying to do a manual software install on an MXe

Changing the boto params in VxWorks, I've fat fingered one of them and it's now showing with a load of question marks when I try to re-edit it

I know there's a way of 'clearing' the entry, but can't for the life of me remember how.

Any ideas?

Thanks.

27

SIP On Mitel / Rightfax cannot send...

« on: October 25, 2018, 06:08:19 AM »

Hi All,

I have a client with a virtual RightFax server and we've just undertaken a migration to SIP.

We can receive faxes without an issue, however sending faxes is being rejected with '403 Forbidden' by the controller.

We're using Gamma SIP trunks on the controller, with T.38 enabled. The RightFax SIP trunk is enabled for Public Access in the COS.

The actual message back from the MiVB is '29h Access Barred'

Any ideas?

28

Mitel MiVoice Business/MCD/3300 / Re: ACD Calls not being presented

« on: October 19, 2018, 04:41:38 AM »

Thanks for the help Magpye - turned out to be a corruption in the DB. DB save/restore managed to resolve the calls not being presented to agents.

29

Mitel MiVoice Business/MCD/3300 / RAD's not playing on ACD Path

« on: October 19, 2018, 04:39:22 AM »

Hi All,

I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.

The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.

Checked features and nothing is in DND

Any ideas?

30

Mitel Software Applications / Re: SIP to SIP extensions on MBG/Mitel5000

« on: October 17, 2018, 07:03:44 AM »

Hi ,

Have all of the subnets that could be in play on the network, been added to the 'Trusted Networks' section of the MBG's MSL interface?