Messages

16

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 23, 2015, 01:42:10 PM »

When I boot the phone, here's what I see:

STATIC IP: 192.168.200.201
DEFAULT SUBNET: 255.255.255.0
DEFAULT GATEWAY: 192.168.10.254 (this works with 0.0.0.0 as well)
REMOTE IPC IP: 192.168.10.5 (Current Processor Module IP Address; an external IP is required when OUTSIDE the office)
REMOTE UDP PORT: 5567
REMOTE TCP PORT: 5566
PASSWORD: **********
TFTP SERVER URL: 192.168.200.202
ENABLE DHCP?: YES
PHONE VLAN ID: 0
PC PORT VLAN ID: 0

17

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 23, 2015, 01:11:59 PM »

In System > Devices and Feature Codes > Phones > 949 > IP Settings > Network Configuration ...

Processor Module DHCP Enabled: YES
IP Address Assignment BootP: YES
Overwrite Self-Programming: YES

18

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 23, 2015, 12:49:02 PM »

I'm wondering if the DEFAULT GATEWAY (on the phone) might be part of the issue here. It's set to 0.0.0.0, but maybe should be something valid?

19

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 23, 2015, 12:29:00 PM »

Thanks TE. I DO have the phone's NAT Address Type set to AUTO. In both "NAT IP Address" locations (S/DAFC/IPC/P6 and also S/IPS), I have the same IP address (the one the phone cannot find internally). Maybe there's another setting somewhere that's not tweaked just right to enable it to work in either location ... I DO appreciate your thoughts/comments/efforts. Mark

20

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 23, 2015, 11:03:21 AM »

Thanks for the ideas and suggestions. (On the phone) I updated the REMOTE IPC IP address to that of our phone system (192.168.x.x) and that worked! So at least I have >>>A<<< solution. Now to see if I can improve it by coming up with a configuration that doesn't require any changes. If anyone has any ideas on that, in the words of Dr Frazier Crane, "I'm listening". I asked the folks that manage our internal network gear to see if the IP address that wasn't "reachable" internally could be made reachable. Other than that I'm not sure what else to try ...

21

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 21, 2015, 09:56:08 PM »

Thanks ... I'll try the phone settings first. I'm not in front of the systems right now, but are the settings you referenced (jj) at the PHONE level? I'm really just exploring options at this point so ultimately will want to know how to support phoneA that's IN the office and simultaneously phoneB being used from home. Our ISP is Charter, but since the phone already works from OUTSIDE the office, it really "feels" to me like it's going to be a local setting, and really nothing to do with them. Thanks for the responses.

22

MiVoice Office 250/Mitel 5000 / Re: How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 21, 2015, 09:32:51 PM »

That was my suspicion too. But is that the only way for this to work? I'd be surprised if there isn't a way to just tell "something" that the 2 pieces (phone system and the phone itself) are on the same network.

23

MiVoice Office 250/Mitel 5000 / How to make an IP phone that works REMOTELY also work from INSIDE the office

« on: June 19, 2015, 09:04:42 PM »

I've seen some posts relative to struggles getting IP phones working from a home office, etc. I actually have the OPPOSITE situation: I have an InterTel 8620 IP phone that works fine/great from OUTSIDE of the office (it's sitting right next to me at home working like a charm), but I don't know what to do to make it work when I'm at the office. Can someone help me?

Thanks in advance!

Mark