Messages

16

MiVoice Office 250/Mitel 5000 / Re: Transfer calls to speakerphone

« on: January 16, 2015, 05:19:56 AM »

Thanks for the reply. That is set to yes already. If we pick up the handset, it transfers seemlessly. It is only when on handsfree the user has to press the speakerbutton again to be connected to the call.

17

MiVoice Office 250/Mitel 5000 / Transfer calls to speakerphone

« on: January 16, 2015, 04:13:30 AM »

Apologies if this has been answered before, I can not find it anywhere.

Our receptionist always announces the transfers. My users are complaining that when they answer her call on speakerphone (5340&5360s), they then have to press it again to take the call.

I thought this was "Handsfree Announce On System Forward Transfer" but it is set to No. I have tried setting it to yes, but it makes no difference.

Can anyone point me in the right direction please.

18

MiVoice Office 250/Mitel 5000 / In call timers

« on: December 08, 2014, 06:06:22 AM »

Hi, we have some 5360 phones. They used to display a timer to show how long the call had been in progress for on the handset. For some reason they aren't showing it anymore.

Can anyone tell me how we get it back? Thanks

19

MiVoice Office 250/Mitel 5000 / Re: Unsupervised ad-hoc conferencing

« on: November 28, 2014, 04:30:25 AM »

We spend AGES on this yesterday and discovered that it is possible! Essentially, someone has to "own" the conference. So in my example of the ad-hoc, rather than just hanging up, we have to put the conf on hold and then hang up. It uses one the call keys and conference on the phone, but the external parties can continue to chat. Once they hang up, the call key automatically clears. This is quite good because we could get back into the conference if we wanted to.

The other way we did it was to indeed use a meet me conf. We setup a conf access code and then called the conf assistant. From there, we were able to add callers to the conference (we have 5360 handsets so use the touch screen, not sure what the feature code is!) and dial them in. Once they were all added, we could hang up and leave them to it without utilizing a call key. The callers come straight into the conf, so don't need to worry about the access code etc.

We're nervous about setting up access codes and dishing them out to everyone as I've no doubt the cheeky customers we have would discover they could use our PBX as their free call conferencing gateway. I hope mitel one day set up a "Leaders PIN" facility so that the conference can't start until the leader has entered the room!

Thanks for your input on this...

20

MiVoice Office 250/Mitel 5000 / Re: Unsupervised ad-hoc conferencing

« on: November 26, 2014, 05:05:28 PM »

thanks .. that should work. Of course, there is going to be the time they need to do it for 3 or 4 callers! So is it not going to be possible?

21

MiVoice Office 250/Mitel 5000 / Unsupervised ad-hoc conferencing

« on: November 26, 2014, 04:13:54 PM »

Hi, great forum, this has been my absolute go to for some time! I have come across an issue today which I can not find a solution to!

We migrated from an old panasonic system to the mitel 5000 recently. One of the features that was used quite a bit was to bridge external parties together. A secretary would call external party1 and then conference in external party2. Once all connected, they would then hang up and leave the two to have their conversation without having to pay for the call and disclose the phone number of each party.

I have tried to do this today on the 5000 and discovered that when I hang up, the two external parties are still connected but can not hear each other. Is there a way round this?

Annoyingly I know the meet-me conf will let unsupervised callers chat to each other, but I know my external people don't want to incurr the call costs!