Messages

16

Mitel Software Applications / Phone Manager Hot Desk OOO Status

« on: November 21, 2019, 11:38:37 AM »

We have recently enabled hot desking on a 5000 system.  One thing we've noticed is that when a hot desk user changes their status to an out of the office, the desk phone also goes in a DND status.
Are we doing something incorrectly, or how do we keep the desk phone active while changing the hot desk user status?

17

MiVoice Office 250/Mitel 5000 / Re: Programmable Key Type

« on: May 20, 2019, 04:14:06 PM »

maybe a better question is: how do I make the button as UNASSIGNED, so that the use can edit it through the phone webpage?

18

MiVoice Office 250/Mitel 5000 / Programmable Key Type

« on: May 20, 2019, 03:46:05 PM »

Is there a way to change the key maps from a locked filed to a user programmable field?
I have yet to figure this out.

Mitel 5000, 5320 phones

19

Mitel Software Applications / Phone Manger Directories

« on: March 27, 2019, 04:19:30 PM »

I am not understanding how to create or view user contact directories.  The help states I can link Outlook (I have this feature licensed), but the only contact group shown is the company directory.

20

Mitel Software Applications / Re: Phone Manger failed to connect

« on: March 11, 2019, 09:35:28 AM »

There was no option for the remote settings.  We are rebuilding that PC now.  Phone tech that came out could not fix it and told us that pc was the issue, but provided no direction.

21

Mitel Software Applications / Re: Phone Manger failed to connect

« on: March 08, 2019, 11:29:29 AM »

The xml file in Programdata is only like 20 lines.  A working install is 78.  Could my install not be completing?

22

Mitel Software Applications / Re: Phone Manger failed to connect

« on: March 08, 2019, 11:25:28 AM »

Under settings, there is no option for remote.  I'm not seeing the left side options at all.
:Connection, User preferences, Etc..

23

Mitel Software Applications / Re: Phone Manger failed to connect

« on: March 07, 2019, 04:44:52 PM »

Actual error is:  Failed Creating Session

24

Mitel Software Applications / Phone Manger failed to connect

« on: March 07, 2019, 04:17:47 PM »

I have 30 installs working just fine.  I upgraded a Win7 box to Win10 using the full pro version of 10 install DVD and this pc won;t connect.
Am I missing a pre-req?
I can ping the server, but keeps failing on connecting.

I am at a loss.

25

MiVoice Office 250/Mitel 5000 / Re: Meet-Me Conference audio file

« on: March 05, 2019, 04:11:45 PM »

Thank you!

26

MiVoice Office 250/Mitel 5000 / Meet-Me Conference audio file

« on: March 05, 2019, 01:07:00 PM »

I am looking to replace the default recording when the first person calls in. 
Does this recording loop, or does it play once and then silence?

If it loops, I'll build in a long pause so the "please wait"  isn't obnoxious.

27

Mitel Software Applications / Phone Manager - delete chat?

« on: February 19, 2019, 05:42:34 PM »

I can hide a chat convo, but is there a way to permanently delete a conversation?

28

MiVoice Office 250/Mitel 5000 / Installing SysAdmin & Diag 6.3

« on: February 04, 2019, 04:42:38 PM »

I am running 32-bit MS office and the 32-bit Mitel states I have a 64 bit office installed.  I'm at a loss at to what is hosing this up.
I have Visual C++ (various redistributable) in 32 and 64 bit - not sure if that matters with this install.

Is there a log that states exactly what is the conflict?

29

MiVoice Office 250/Mitel 5000 / Re: VM issue xfer controller to controller

« on: November 09, 2018, 02:20:39 PM »

Just checking to see if anyone knew how to set this up properly? 

30

MiVoice Office 250/Mitel 5000 / Re: VM issue xfer controller to controller

« on: October 18, 2018, 03:52:11 PM »

1 piece eliminated:

On the OLD on-prem spam filter, there was a “Do not use MX Records”
This setting IS NOT a setting on the cloud ESS product.