Messages

16

MiVoice Office 250/Mitel 5000 / Re: Analog Phone strange issues

« on: August 05, 2015, 08:20:03 PM »

Ahh you are awesome... So The Hunt group thing was spot on, the Dynamic extension I was thinking about that however I was thinking I haven't changed anything in months.... Dynamic Extension was on and the analog phones were all ringing but one with the hunt groups so no one ever complained until last week when the one stopped working with the hunt group.  A few months back I found some of the Dynamic Extensions were not going to VM on route 2 and almost everyone had it turned on so I did a global change to Dynamic extension not realizing that destination 2 was set to Desk 2 on all of these extensions.  So after verify it was on per your recommendation I realized oh crap! 

Thanks for the quick reply you guys are great!

17

MiVoice Office 250/Mitel 5000 / Analog Phone strange issues

« on: August 05, 2015, 07:52:46 PM »

Hello,

I believe I actually have 2 separate issues going on here.  We have multiple phones that we have a second cordless analog desk phone setup with.  (Using analog cards in the back of the 5000) The way we configured them is the desk phone is say extension 101 (IP) and the cordless (analog) is extension 102 in the system under Users in the Associated Extensions we list Desk 1 - 101 and Desk 2 -102.  The cordless phone has always had basically a ring delay but has worked perfect up until last week.  The analog lines are not ringing with the corresponding desk phone anymore.  I tried doing a system reboot figuring reset the analog cards but this did not work.  If I call the extensions directly they ring and work fine they can also make calls from them without issue.  In the past I had an issue with the lines just not ringing (Reboot resolved that) so I tried calling a line and just picking up the cordless to see what would happen and I just get dial tone so it appears the calls is actually not directly properly to the extension as a secondary desk. 

The other issue I have also involves one of the analog phones.  It is part of a hunt group and if I call the hunt group the line does not ring and I am unable to pickup the call from the hunt group however if I call the line direct it works fine, I verified the hunt group has the extension in it and this hunt group also has another analog line on it that one is working fine.  I was told that this issue seemed to start at the same time as the other issues otherwise it appears to be a completely different issue.

Any suggestions would be great!

Thanks,

Greg

18

Mitel MiVoice Business/MCD/3300 / Re: 3300 ACD Pickup Line

« on: April 07, 2015, 12:57:19 PM »

Ralph,

Thanks yes I recreated a pickup group for these phones and tested it worked great.  I wasn't sure how the ACD would react but as August stated as well it works off of the traditional line.  I'm starting to dig deeper into a few Mitel systems as of late you guys have been awesome thank you!

Greg

19

Mitel MiVoice Business/MCD/3300 / 3300 ACD Pickup Line

« on: April 06, 2015, 09:19:18 AM »

Is there a way within an ACD that another ACD user can pickup a call ringing to a different ACD phone?  Basically I have a department that is using an ACD but they want the ability to pickup calls as if they were in say a hunt group.

20

MiVoice Office 250/Mitel 5000 / Re: Multiple Auto Attendant for Multiple DIDs with a single operator.

« on: April 04, 2015, 11:18:48 AM »

Thanks for the help guys, I have some options.  I think I'm going to just go with the hunt groups I actually have it working the way I want it right now however in the reporting it's hard to tell how many calls have come in so I'm going to build up the additional hunt groups as there is a reporting on how many calls go through a hunt group.

21

MiVoice Office 250/Mitel 5000 / Re: Multiple Auto Attendant for Multiple DIDs with a single operator.

« on: April 03, 2015, 11:02:07 AM »

DND ON,

Thanks for the information they told me at this time they are ok without the night stuff but I am going to play with that some more it looks like it could be cool.  I do have a question on the Hunt Groups though in testing it was not working as I hoped.  Currently all of their lines just come in and forward to the operator extension (406) and if the operator doesn't answer then the call it would then forward to a couple other phones in the office.  But during this time the operator would be able to see if another call was coming in while they were on the line it would flash on Call Key 2 on their phone.  So when they hung up one they could just press the key and pickup the other, with the Hunt group it's not doing that so they hang up and then it starts ringing again... It's not a horrible issue but it would be cool if they could still see that other call like it was before any ideas?

22

MiVoice Office 250/Mitel 5000 / Multiple Auto Attendant for Multiple DIDs with a single operator.

« on: March 21, 2015, 04:28:28 PM »

Hello,

I hope my subject isn't too far off here. What I'm trying to accomplish is I have a vendor that has 6 different car dealerships all interconnected with a 5000 system.  Currently the DIDs for each main line goto a single operator, they are looking at ways to scale back the operator when call volume is low and want to make changes to their Auto Attendant.  Currently if the operator is away they set the phone on Night mode and the calls go to the Auto Attendant.  The Auto Attendant breaks down each store and then routes to another tree for each store basically.

I have 2 issues I'm trying to figure out.  One is the 5000 only has 1 night mode and currently at night the auto attendant voice over states reached us after hours blah blah blah.  So I'm curious if this is a feasible idea, create 2 calls trees 1 for during hours and 1 for after if they don't have an active operator they put the phone on DND and it forwards to the during hours tree, if its after hours they put it on Night and it goes to the Night tree.

My second issue is that all of the main DIDs forward to the operator and if they are not available it forwards onto a single main call tree.  I want the DIDs to first still goto the operator but if they are not available goto the designated tree for that store.  My thought was create like aliases or something to that affect for the operator that all route to the different trees but if the operator was available it would go to them first.  Is there a way to do this in the 5000?

Here is an example of my setup

Store 1 555-5500 Routes to 406 (operator) and this routes to 2506 (Auto Attendant)
Store 2 555-5555 Routes to 406 (operator) and this routes to 2506 (Auto Attendant)

I want it to look like this or at least work to this extent

Store 1 555-5500 Routes to 506 (operator) and this routes to 2507 (Store 1 Attendant)
Store 2 555-5555 Routes to 606 (operator) and this routes to 2508 (Store 2 Attendant)

Thanks in advanced,

Greg

23

Mitel Software Applications / NuPoint keeps locking up

« on: December 31, 2014, 08:07:12 AM »

Hello,

For the last few weeks our NuPoint keeps locking up when trying to log into the administration.  The Nupoint system itself keeps Call Director and Voicemail work just fine.  I have noticed that Voicemail to Email will become delayed though and my VMware shows a huge spike in CPU when this happens.  However all other applications on the MAS work fine (MBG) is the other main app we use.  I've worked with our local vendor and even Mitel and everyone has been stumped stating the logs show nothing.  They just recommended running some patches which we have not performed yet but plan to soon.  The only reason we have not performed the patches yet is I need to schedule downtimes with departments and make changes to call routing for Call Director.  We manage some critical lines that they don't like us taking down and they still become upset if we bypass the call directors.  So my real questions here is there a way to run a redundant NuPoint or a way to automate switchover of lines in the event Nupoint is to go down?  This would make running my updates smoother as well.

24

Mitel MiVoice Business/MCD/3300 / Re: Calls transferred to Attendant from VM receive "transfer message" after 20 sec

« on: November 06, 2014, 12:17:46 PM »

It rings where I want it, I changed the "attendant" in Nupoint to a Ring Group ext.  It does this message and then sends it back to the same extension, after 20 seconds it repeats.  I almost am wondering if Nupoint is doing the recall and not the 3300 as I cannot find this "message" anywhere.

25

Mitel MiVoice Business/MCD/3300 / Calls transferred to Attendant from VM receive "transfer message" after 20 sec

« on: November 05, 2014, 02:37:26 PM »

Hello,

I'm trying to build a holding queue for a line.  I work for a care facility and we are working on our emergency responses.  In the event of an emergency such as a tornado they want to move the operator to a safe location and use a message to alert callers, however they still want the operator to be able to take calls.  So I setup a VM that is a greeting only that forwards to the attendant once the greeting is done.  I then setup Night 2 (since we do not use it) to forward calls to this VM box.  Calls will come in and get the alert which will end with "If you would like to speak to the operator please hold" and then forward off.  I set it to forward to a Ring group and I set MOH to yes so they get hold music.  This all works great expect after 20 seconds the an automated voice comes on and says "I'm sorry the attendant did not answer transfer failed." it then recalls the ring group and tries again.  I'd like to eliminate this message or at least extend the timeout before it goes to this message.  I've tried looking into COS and the Trunk settings however I cannot find anything set at 20 seconds that is similar to this.  Any thoughts on where I may be missing this option?  I'd also be open to other ways of doing this if someone thinks there is an easier way to achieve this.

Thanks,

Greg

26

MiVoice Office 250/Mitel 5000 / Re: Multiple 5000's with Gateway

« on: January 11, 2014, 10:30:08 AM »

Dwayneg,

Thanks for the information.

Tech Electronics,

I knew the 3300 much better than the 5000... I really don't think they purposely gave me bad information I just think it wasn't explained as well as it could of been.  Don't get me wrong for this project the price difference between the 3300 and the 5000 wasn't going to happen so the 5000 was going to be the system either way!  Sure would be nice if they at least talked without the CT Gateway though!  At least from the sounds of it soon I can get the CT Gateway installed on a newer more reliable PC.  Thanks for the information guys!

27

MiVoice Office 250/Mitel 5000 / Multiple 5000's with Gateway

« on: December 30, 2013, 09:13:41 PM »

Hello,

Please forgive me as I may be "wording" some of this incorrectly.  We have a site that has 4 buildings and we have 2 Mitel 5000 controllers.  In order to allow the attendant console to "see" all of the phones we have a PC that is running a Mitel "Gateway" software.  The software however does not run on anything newer than Windows XP.  I asked our Mitel vendor recently if they knew if the software could be moved to a Windows 7 machine and was told that they were not aware of it at this time and have not heard of anything coming forward for this.  Does anyone know if Mitel is either looking to upgrade this software to Win 7 or if there is a different way of doing this?  We only have 115 phones and if I would of realized in the beginning that the 5000 was not capable of redundancy we would of only purchased 1 controller.  However that was my error at the time for not fulling understanding what we were buying and partially on the vendor who we are no longer with.

28

Mitel MiVoice Business/MCD/3300 / Mitel 3300 and Muting a ringing phone

« on: December 30, 2013, 09:07:42 PM »

Hello,

To some this may sound strange (at least it did to our Mitel vendor) but where I use to work we had Cisco phones and one of the cool things about the Cisco phones was that if you had an incoming call and you didn't want to answer it however you didn't want the caller to know you were sending them to voicemail you could press the "mute" button on the phone and it would mute the ringer.  With the Mitel all you can do is turn down the volume and then when the call goes to VM you can't turn the ringer back up because the phone needs to be ringing to do this.

Anyone know of any way around this?

Thanks,

Greg