Messages

16

Mitel Software Applications / No Audio on DID calls

« on: December 18, 2013, 10:53:53 AM »

Hi Guys,
I have this strange issue form my UCA users when a call come to their exten internally they can answer the call and get audio. However, when they received a call to their DID when they answer the call there is no Audio.


Any Help would be appreciated.

17

Mitel Software Applications / Re: Ringing on 2 devices

« on: December 18, 2013, 10:50:07 AM »

The call get to the user on a munticall appearance

18

Mitel Software Applications / Ringing on 2 devices

« on: December 17, 2013, 10:46:35 AM »

Hi All,
I have a issue with a user UCA. When the receive a call they get the call ringing twice and they are unable to answer the call the would get ringing on 2 device.

Any help would be great.

19

Mitel SX200, SX2000, and older SX platforms / ACD and Auto Attendant

« on: November 21, 2013, 01:37:24 PM »

Hi
We have a SX200 ICP that we are using the AA and ACD.
We have a issue when a customer dial the AA and press 1 for customer services the call will ring the ACD set twice and the call will go back to the the QUE.

I have made a few test but change the 1 option rather it going to the ACD path extn with is 270 I sent it to my exten 240 and it works. When i press one at the option it will ring my phone until my VM answer.

Any help will be greatly appreciated

20

Mitel SX200, SX2000, and older SX platforms / SX2000 error

« on: October 23, 2013, 12:40:14 PM »

Hi
We have a SX2000 that we cant make changes to
When trying to edit a form I geth this message.
Requested form cannot be used. It is currently lock by "concept:
Concept is the user that I am login with.

How can I reset this user with out rebooting the system. We can't make any changes to the system as we are locked out.

21

Mitel Software Applications / Re: UCA server No audio on DID

« on: September 30, 2013, 11:27:52 AM »

The desk phones are find just the UCA clients the received calls from their DID.

22

Mitel Software Applications / Ringing on 2 device UCA

« on: September 29, 2013, 02:52:00 PM »

we have users with 2 multicall on their phone one for internal calls and 1 for external calls
If someone call their internal number 5010 they can answer the call with not problem however, if they call the DID xxx-1722
they will get 2 box pop up with Ringing on 2 devices.

Have anyone had this problem.

23

Mitel Software Applications / UCA server No audio on DID

« on: September 29, 2013, 02:28:07 PM »

Hi
We just installed out UCA on a MAS server it was working find until of a sudden we have no audio on any calls that come into a user DID.
internal calls works with no problem however is a user received a call on their DID the call can't hear them and they can't hear the caller.

24

Mitel Software Applications / Re: Mitel Border Gateway

« on: September 20, 2013, 03:09:50 PM »

well according to the document if we have the server setup in gatway mode me can put it on the DMZ or we can do port forwarding

25

Mitel Software Applications / Mitel Border Gateway

« on: September 20, 2013, 10:49:58 AM »

Hi,
I have a question. We are installing Mitel Border Gateway in a MAS server with Nupoint & UC server. We will be deploying smart phone devices. The smart phone are working internal with UCA mobile, however I can't get it to work outside of the network, We have it on the DMZ so there is no port issue there. Do we need licenses in order for the mobile phone to work outside of the network.

I notice the license for TW shows 0

26

Mitel Software Applications / Re: UCA config on 3300

« on: August 30, 2013, 08:23:42 AM »

Thanks I got it working.

27

Mitel Software Applications / Re: UCA config on 3300

« on: August 28, 2013, 09:54:20 AM »

Yes I am trying to get a softphone work. Thanks.

28

Mitel Software Applications / UCA config on 3300

« on: August 28, 2013, 07:35:55 AM »

Hi,
I think i have a configuration issue maybe someone can help me.
We are using UCA server on the MAS and a 3300.  When I configure an extension as a App server port the UCA client will register on the desktop and i can make and received calls. However, I can't programs any buttons on the phone it is grayed out.

When I program the exten as UC Endpoint the UCA will not register. Should i be using App server port or UC endpoint to configure UCA client?

29

Mitel Software Applications / UC Server 6.0

« on: August 26, 2013, 03:21:47 PM »

Hi,
We have a 3300 and we are implementing Mitel UC Server 6.0.
We will be using UCA on the desktop and mobile. I have configure and extension on the 3300 and set device to App server port and it work for the desktop but if it is set to UC Endpoint it will not work.

Another issue is Mobile will only register if the UCA desktop is register. so in other words if the user close down their desktop and leave for home the UCA mobile dont register. What we want is the UCA mobile work to work all the time.

another thing I notice is when trying to make a call via the UCA mobile when it is register with the UCA desktop  "set device to App server port" every call i try to make from the UCA mobile it send the audio to the desktop rather than the Mobile.

Any help is greatly appreciated

30

Mitel Software Applications / Re: UCA License

« on: August 23, 2013, 08:42:29 AM »

Actually They are located on the server I just figured it out. When you setup a UCA you can have it email the users the link on where to it is located.

Click the following link to download the Desktop Client software. Refer to the UC Advanced Quick Reference Guide for installation and log in instructions.
Link to download client software: https://Server_Name/ucs/dl/UnifiedCommunicatorAdvanced.msi

Download Mitel UC Advanced Mobile for Android from Android Market: http://market.android.com/apps/
Or click one of the following links to download the UC Advanced Mobile for  Android application.
Http link to download application software: http://Server_Name/ucs/dl/MitelUCAdvanced.apk
Https link to download application software: https://Server_Name/ucs/dl/MitelUCAdvanced.apk
After installation of the mobile application, enter "Server_Name" for IP address / hostname setting.

Download UC Advanced Mobile for BlackBerry from BlackBerry App World: http://appworld.blackberry.com/webstore/
Or click one of the following links to download the UC Advanced Mobile for BlackBerry application.
Http link to download application software*: http://Server_Name/ucs/cgi-bin/UCAMobile
Https link to download application software*: https://Server_Name/ucs/cgi-bin/UCAMobile