Messages

136

Mitel MiVoice Business/MCD/3300 / Re: Modems across IP trunks (Mitel 3300)

« on: August 14, 2012, 04:56:51 PM »

Try turning compression off on the route

137

Mitel Software Applications / Re: UCA ARID

« on: August 03, 2012, 08:18:21 AM »

Also a long time for me, However from memory one of the files in the Licensing folder holds the key, on the server look under program files for possibly a new heights (New Heights were the software developers at the time) folder or Mitel folder within there somewhere there is a folder called licensing and within this there are files you can open with a text editor.
It may also have been in the Sync folder?

Sorry to be vague but havnt seen one for a while.

138

Mitel Software Applications / Re: Failed to boot module PhoneWatcherSetupService

« on: August 02, 2012, 05:53:00 PM »

look in C:\Users\<username>\AppData\Roaming\Mitel\ (windows 7) you will find a  text file called UCC, this is the log file and may provide more detail on the failure

139

Mitel Software Applications / Re: UCA Synchronisation

« on: August 02, 2012, 05:46:23 PM »

Make sure you have the COS option third party control (Think I got that slightly wrong but you will find it ) enabled

140

Mitel Software Applications / Re: Audio Only Conferencing solution AWC?

« on: August 02, 2012, 05:19:57 PM »

Maybe a service like http://www.powwownow.co.uk/ would be more benificial

141

Mitel Software Applications / Re: UCA Server Accounts / PRG

« on: July 30, 2012, 05:02:56 PM »

You cant add manually but if you tick the box sync dynamic extensions only is will not import anything other than PRG info

142

Mitel Software Applications / Re: Groping my way through UCA and iPad

« on: July 25, 2012, 12:28:29 PM »

No there is no softphone as yet, you can use office link instead, There is extra port forearding required for Chat, check the engineering guidelines.

143

Mitel Software Applications / Re: Missing digit when dialing a number with a space

« on: July 23, 2012, 03:51:48 PM »

You need to create dialling rules, see here http://www.unifiedcommunicatorexpress.com/

144

Mitel Software Applications / Re: PrairieFyre//ACD//Call Reports

« on: July 23, 2012, 03:50:26 PM »

A requeue happens when the agent is auto logged out so any report that shows logout time will tell you when the requeue happened, Alternatively use the Auditor.

145

Mitel Software Applications / Re: Contact Centre Client - Real-time charts zeroing - PrairieFyre

« on: July 23, 2012, 03:46:18 PM »

What version?, have you got the latest fix pack, think I may have read about a similar bug some while ago

146

Mitel Software Applications / Re: UCA 5.0 - Group Policy?

« on: July 23, 2012, 03:44:31 PM »

The administrator guide gives you details on creating a transform script for install. If you do a search there was another thread a couple of months ago that covered it off from pretty much all angles.

147

Mitel Software Applications / Re: DTMF problem

« on: June 15, 2012, 07:28:11 AM »

It will be the local network option as stated by Blue, Not sure where you got the phones were on the same subnet m8 as I read it as they are on the other two mentioned.
Anyway Adding All your subnets in local networks put a rule in the Firewall on the MSL to allow DTMF to work.

148

Mitel Software Applications / Re: PrairieFyre//ACD//Call Reports

« on: June 14, 2012, 09:52:11 AM »

Without going in to things in depth, You have a short abandoned time programmed against your path, As long as the user hangs up before this is reached it will not show against abandoned calls

149

Mitel Software Applications / Re: UCA 5.0 in Teleworker Mode Cert Fail

« on: June 11, 2012, 02:37:34 PM »

Sounds like you have port 80 closed on your MBG

150

Mitel Software Applications / Re: multiple corporate directories in UCA

« on: May 31, 2012, 09:13:14 AM »

Never tried it but assumed you just create an additional enterprise