106
Mitel MiVoice Business/MCD/3300 / Re: New 3300 MXe-III
« on: March 25, 2014, 04:13:34 PM »
Add a multicall key with the same number as your extension.
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107
Mitel MiVoice Business/MCD/3300 / Re: New 3300 MXe-III
« on: March 24, 2014, 11:20:34 PM »
1. Portal is for Voice Mail + Mitel Collaboration Advanced (MCA) <--purchasable feature - cannot program phone keys
You can setup desktop admin access on the 3300 (in User and Device Configuration) if users need to manage programmable keys through web interface.
Users can also program keys if you have Unified Communicator Advanced (UCA)
2. Call re-route Single Line Extension to voice mail in 'Call Rerouting' form (*Note: Call History logs will not store on the phone when a call rings a non-prime DN though)
3. Enable 'Hot-desk Login Accept' in the class of service of the 5304s to see the extension on the display
You can setup desktop admin access on the 3300 (in User and Device Configuration) if users need to manage programmable keys through web interface.
Users can also program keys if you have Unified Communicator Advanced (UCA)
2. Call re-route Single Line Extension to voice mail in 'Call Rerouting' form (*Note: Call History logs will not store on the phone when a call rings a non-prime DN though)
3. Enable 'Hot-desk Login Accept' in the class of service of the 5304s to see the extension on the display
108
Mitel Software Applications / Re: Voice Mail Tab - UCA Console
« on: March 07, 2014, 12:15:20 PM »
Have you added the embedded vm hunt pilot dn into the 'Call Coverage Services' form on the 3300?
109
Mitel MiVoice Business/MCD/3300 / Re: Wrong Number
« on: February 28, 2014, 02:20:31 PM »
Your CCS trace is showing that the telco is sending the name "Cell Phone" and number <scratched out> then the digits 9771.
They are sending the wrong digits if the DID dialed ends with 4878
They are sending the wrong digits if the DID dialed ends with 4878
110
Mitel MiVoice Business/MCD/3300 / Re: Disable MWI but not envelope button
« on: February 28, 2014, 02:01:48 PM »
Depends what software level your 3300 is. It came out 8.0 UR1, so unless you have really old software you should be good.
COS option: Message Waiting - Disable Ringing Lamp Notification
This option will make only the envelop key light up.
COS option: Message Waiting - Disable Ringing Lamp Notification
This option will make only the envelop key light up.
111
Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 with Polycom IP6000 - No conference or 2nd call
« on: September 24, 2013, 03:31:25 PM »
Add more mulitcall keys of the IP6000's extension in the key assignment form on the 3300
112
Mitel Software Applications / Re: Can a user unmute on Mitel collaboration advanced audio calls?
« on: August 02, 2013, 03:08:16 PM »
From the end user help:
While an audio conference is in-progress, as a leader you can access special options for this conference from your phone. Press the # (pound/hash) key twice to get to the main menu, and then use these options:
•Mute the conference
1.From the main menu, press 1 to mute the conference.
2.Press 1 again to turn off mute.
3.Press * (star) to return to the conference.
While an audio conference is in-progress, as a leader you can access special options for this conference from your phone. Press the # (pound/hash) key twice to get to the main menu, and then use these options:
•Mute the conference
1.From the main menu, press 1 to mute the conference.
2.Press 1 again to turn off mute.
3.Press * (star) to return to the conference.
113
Mitel MiVoice Business/MCD/3300 / Re: 5485 Paging Unit
« on: April 26, 2013, 05:08:19 PM »
You need to manually input the MAC address of the 5485 in the 3300
114
Mitel MiVoice Business/MCD/3300 / Re: Call history for non-prime line
« on: April 26, 2013, 05:05:39 PM »
Need UCA to record call history for non-prime lines
115
Mitel MiVoice Business/MCD/3300 / Re: Calls to ring group Camping-on
« on: April 18, 2013, 05:11:12 PM »
If you have the ring group set to 'ring all' then all members in the ring group should be ringing?? Unless then are not present in the ring group...
If all members of the ring group are busy then it follows the call queued timer of the ring group before it goes to the overflow destination
If a member is hearing 'camp-on' tone it is possible they have multiple appearances of their extension on their phone. All appearances would have to be busy before the extension is deemed 'busy'.
If all members of the ring group are busy then it follows the call queued timer of the ring group before it goes to the overflow destination
If a member is hearing 'camp-on' tone it is possible they have multiple appearances of their extension on their phone. All appearances would have to be busy before the extension is deemed 'busy'.
116
Mitel MiVoice Business/MCD/3300 / Re: Speed Calls Removed
« on: March 15, 2013, 11:09:36 PM »
MCD 6.0 has only been out for 2 months.
When were they upgraded?
What software release did they upgrade from?
When were they upgraded?
What software release did they upgrade from?
117
Mitel MiVoice Business/MCD/3300 / Re: Mass notification via Page groups?
« on: March 05, 2013, 10:08:41 PM »
Benbria no longer supports the Mitel set paging feature
I have attached a product notice pdf from June 8, 2011
I have attached a product notice pdf from June 8, 2011
118
Mitel MiVoice Business/MCD/3300 / Re: 5360 visual voicemail
« on: February 14, 2013, 08:14:20 PM »
No
119
Mitel Software Applications / Re: NuPoint - playing the wrong greeting
« on: January 03, 2013, 05:22:22 PM »
Uncheck feature bit 043 in the mailbox FCOS
120
Mitel MiVoice Business/MCD/3300 / Re: 3300 ACD question
« on: December 11, 2012, 11:39:26 AM »Quote
MCD 5 works like that, group presence button with directory of the group (either ring, hunt or ACD) will light up when present and turn off when absent. I have been using this for 10 months now.
MCD 5 help file states: Group Presence keys are not supported on ACD-enabled sets.
Hopefully the help file is wrong. It would be nice to have Group Presence keys on ACD phones
