Messages

1

Mitel Software Applications / Re: Mitel Call flow phone tree - Nupoint

« on: September 18, 2024, 11:04:32 AM »

Users with access to the MiCollab End User Portal can modify their own call directors I think. That's the only idea that quickly comes to mind.

2

Mitel MiVoice Business/MCD/3300 / Re: SIP TRUNK

« on: September 18, 2024, 10:59:33 AM »

It sounds like your ARS Digits dialed is not pointing to your SIP Trunk Route for outbound calls.

3

Mitel MiVoice Business/MCD/3300 / Re: Unable to do 3 party conference on my 3300

« on: September 16, 2024, 08:35:47 AM »

Great find! Makes me wonder how it ever worked before!

4

Mitel MiVoice Business/MCD/3300 / Re: SIP trunk calls are disconnected on Mitel phone EXTs and Analog phone EXTs

« on: September 16, 2024, 08:35:05 AM »

Is the call actually disconnected or is it a no audio situation?

5

Mitel MiVoice Business/MCD/3300 / Re: Mitell 3300 call forwarding to Mobile

« on: August 28, 2024, 08:27:59 AM »

There are a few ways this can be done.

If it's a set time on a single number you can set up a business schedule on the number and during Night1 Reroute the call to a system speedcall that points to the mobile number. The drawback to this method is that mobile voicemail may pick up not your system voicemail. That may or may not be important to you.

If it is another type of number like an ACD Path there may be better ways.

6

MiVoice Office 250/Mitel 5000 / Re: Call Recording Options

« on: August 20, 2024, 08:27:32 AM »

NICE has a pretty comprehensive package but its very public safety oriented. Eventide is another one.

7

Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 19, 2024, 08:22:55 AM »

If that agent is logged in and not on make busy it will ring to them for however long you have the CFNA Timer in their COS. Then it will log the agent out and the caller will follow the path unavailable queue.

8

Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 14, 2024, 02:40:55 PM »

There's a setting in System Options ACD Make Last Agent Unavailable on No Answer - it would affect the settings on all of your queues. The only catch is if they're on Make Busy it's not going to send the agent the call to miss but still keep the queue open.

If there is a call waiting in queue and the agent is on make busy then would the interflow kick in?

I think in this scenario you would need to assign an overflow group.

9

Mitel MiVoice Business/MCD/3300 / Re: 3300 ACD Inbound Call Alert to supervisors

« on: August 14, 2024, 02:39:13 PM »

If you have contact center or Ignite it should be able to show the caller ID but not really until its ringing an agent. To do it differently I can't think of any other way than to have a group set up as a screening point for all calls.

10

Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 13, 2024, 04:22:20 PM »

There's a setting in System Options ACD Make Last Agent Unavailable on No Answer - it would affect the settings on all of your queues. The only catch is if they're on Make Busy it's not going to send the agent the call to miss but still keep the queue open.

11

Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 13, 2024, 01:21:36 PM »

If the last agent stays logged in and does not answer the call do you want them to be logged out so the calls with follow path unavailable?

12

Shoretel - MiVoice Connect / Re: How many of you still have customers on Cloud Connect

« on: July 17, 2024, 01:54:02 PM »

I thought Mitel just shut Cloud Connect down at the end of last month.

13

Mitel MiVoice Business/MCD/3300 / Re: ACD Logins without PIN

« on: July 09, 2024, 08:59:09 AM »

I just took over a sysadmin job and have no previous experience with Mitel MiVoice Business, so I've had to just learn as I go. Recently one of our departments had a new user join their team and asked that I set them up on their ACD skill group. I noticed their skill group had an Agent ID for an ex-employee so I just changed the name in the directory, and changed the name on the phone's extension in user and services configuration. As a test I programmed a 5330e with the extension and tried logging in with the ACD ID. When I did this it did not ask for a PIN, it just logged in. I went back into user and services configuration and under access and authentication I set a PIN and saved. However it still logs in without asking for a PIN. Are ACD PIN's set somewhere else?

Is the user set up as a "hotdesk" phone? If not it's still on Traditional ACD (which is sounds like it is) and it will not ask for a PIN when they sign in, even if you set a PIN. The PIN would be tied to the base extension and not the Agent ID.

14

Mitel MiVoice Business/MCD/3300 / Re: Dual Framer removal influence on config / how to deactivate port #2

« on: June 04, 2024, 02:33:01 PM »

Yes, you can type in

BUSY 7 1 2 1

In maintenance commands and it should busy out all the trunks on that PLID.

It will still have you in alarm though.

15

Mitel MiVoice Business/MCD/3300 / Re: MXe-III performance improvement

« on: June 04, 2024, 08:20:43 AM »

I have seen this happen with a failing RAID controller where it's like painfully slow - not a little slower than virtual. The failing RAID controller for some reason won't always generate an alarm for me.