Show Posts
1
Mitel MiVoice Business/MCD/3300 / Broken analog port?
« on: November 06, 2012, 09:21:33 AM »
Hi,
I am an IT administrator and my client owns a Mitel 3300 icp. Since last weekend they are unable to use their fax which is connected to an analog port.
It seems there where two lightning strikes during the weekend, maybe something got fried.
When i check the state of the analog devices i get the following
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
2 1 1 1 | ONS on Embedded ASU | Unassigned | | |
2 1 1 2 | ONS on Embedded ASU | Unassigned | | |
2 1 1 3 | ONS on Embedded ASU | Idle | | |
2 1 1 4 | ONS on Embedded ASU | Locked Out | | |
2 1 1 5 | LS on Embedded ASU | Unassigned | | |
2 1 1 6 | LS on Embedded ASU | Unassigned | | |
2 1 1 7 | LS on Embedded ASU | Unassigned | | |
2 1 1 8 | LS on Embedded ASU | Unassigned | | |
2 1 1 9 | LS on Embedded ASU | Unassigned | | |
2 1 1 10 | LS on Embedded ASU | Unassigned | | |
----------------------------------------------------------------------------
Number 2 1 1 4 is the device connected to the fax.
Number 2 1 1 3 is used for the alarm system (seems to work fine)
When i check the software log i get a lot of these warnings (every few seconds)
Log Type: Software
Log Number: 1886
Severity: Warning
Date: 2012/Nov/06
Time: 15:23:35
Source: IP Networking - MIPS
Description: port 11 power OFF: mode[0x0] fault[0x0] BoxPower[24.8] current[1.5] voltage[47.62] sys_status[1af]
Module: IP Networking - MIPS
File Name and Line Number: MIPSServiceProvider.cpp;803
Not sure if the above log message is related, but it started this weekend.
What i have done so far is disconnect the fax and let them call the internal fax number (990). They get a fast beeping tone and the message 'not in use' (translated from dutch).
Can anyone help me diagnose the fax line please?
I am an IT administrator and my client owns a Mitel 3300 icp. Since last weekend they are unable to use their fax which is connected to an analog port.
It seems there where two lightning strikes during the weekend, maybe something got fried.
When i check the state of the analog devices i get the following
----------------------------------------------------------------------------
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
2 1 1 1 | ONS on Embedded ASU | Unassigned | | |
2 1 1 2 | ONS on Embedded ASU | Unassigned | | |
2 1 1 3 | ONS on Embedded ASU | Idle | | |
2 1 1 4 | ONS on Embedded ASU | Locked Out | | |
2 1 1 5 | LS on Embedded ASU | Unassigned | | |
2 1 1 6 | LS on Embedded ASU | Unassigned | | |
2 1 1 7 | LS on Embedded ASU | Unassigned | | |
2 1 1 8 | LS on Embedded ASU | Unassigned | | |
2 1 1 9 | LS on Embedded ASU | Unassigned | | |
2 1 1 10 | LS on Embedded ASU | Unassigned | | |
----------------------------------------------------------------------------
Number 2 1 1 4 is the device connected to the fax.
Number 2 1 1 3 is used for the alarm system (seems to work fine)
When i check the software log i get a lot of these warnings (every few seconds)
Log Type: Software
Log Number: 1886
Severity: Warning
Date: 2012/Nov/06
Time: 15:23:35
Source: IP Networking - MIPS
Description: port 11 power OFF: mode[0x0] fault[0x0] BoxPower[24.8] current[1.5] voltage[47.62] sys_status[1af]
Module: IP Networking - MIPS
File Name and Line Number: MIPSServiceProvider.cpp;803
Not sure if the above log message is related, but it started this weekend.
What i have done so far is disconnect the fax and let them call the internal fax number (990). They get a fast beeping tone and the message 'not in use' (translated from dutch).
Can anyone help me diagnose the fax line please?