Topics

1

MiVoice Office 250/Mitel 5000 / Trunk Group Display

« on: March 15, 2013, 03:11:07 PM »

We have assigned via the key map on 5320 phones keys that are Trunk Group appearance.

We would like to have the display show only the USER name on the display (which is the 7 digit phone number).  However, it also shows the Trunk Group number below it. 

Any help is appreciated.

2

MiVoice Office 250/Mitel 5000 / Disable "RING IC ALWAYS" Feature?

« on: February 05, 2013, 03:50:09 PM »

Is there a way to disable or prevent the Ring IC Always feature?  I have a client that wants the phones to always ring.  And while I've set the flags accordingly for each extension, a user does still have the ability to turn it off.  Meaning when they dial an extension, it rings the phone once and then they are on the speakerphone.  They want to disable this so that nobody can override it.

3

MiVoice Office 250/Mitel 5000 / CRA - Blind Transfers?

« on: February 01, 2013, 01:12:18 PM »

I am using a CRA for auto-attendant use.  I have a seperate one for each mode - day/night.  If a caller dials an extension, and they do not answer, it is recalling back rather than going to that extension's voicemail.

I will say that I have it so when they dial 0 it rings a hunt group for the front area phones to all ring at once.  If they do not answer, I have it set to go to a different CRA that gives them the option to press a key to leave a message in their "general" mailbox.

What am I doing wrong here?

Appreciate any insight.

4

MiVoice Office 250/Mitel 5000 / Main Lines ringing multiple phones then to Auto Attendant

« on: January 10, 2013, 12:58:02 PM »

Okay, while I'd like to say I've tried everything, I obviously have not as this is still not working.

I have three loop start lines at a hotel/resort.  I need them all to ring 4 extensions at the same time.  If not answered, then it goes to the auto-attendant (2900).  If in night mode, they go straight to the auto attendant.

Any guidance on this?

Thanks.

5

MiVoice Office 250/Mitel 5000 / Email issues

« on: November 01, 2012, 12:36:38 PM »

I'm conistently getting errors when the 5000 is trying to forward a voicemail to email, or to notify the administrator via email.  I believe that the system is still trying to use SMTP port 25 even though I've changed it to port 465.  Any help?

From the mail.mainlog file

Nov  1 09:23:29 Mitel5000-Colusa exim[2062]: 1TTxYF-0000XG-00 <= ftrsurvellience@frontier.com U=root P=local S=365273 T="[0:17] Message for MB 7214 from a caller at (530) 908-0121"
Nov  1 09:24:29 Mitel5000-Colusa exim[2064]: 1TTxYF-0000XG-00 relay-ftrcom.glb.frontiernet.net [199.224.64.207]: Connection reset by peer
Nov  1 09:24:29 Mitel5000-Colusa exim[2064]: 1TTxYF-0000XG-00 == stephen.weiss@ftr.com T=remote_smtp defer (104): Connection reset by peer: relay-ftrcom.glb.frontiernet.net [199.224.64.207]
Nov  1 09:25:32 Mitel5000-Colusa exim[2284]: 1TTxYF-0000XG-00 smtp.mail.us.am0.yahoodns.net [98.136.185.95]: Connection reset by peer
Nov  1 09:25:52 Mitel5000-Colusa exim[2284]: 1TTxYF-0000XG-00 smtp.mail.us.am0.yahoodns.net [98.139.212.139]: Connection reset by peer
Nov  1 09:26:13 Mitel5000-Colusa exim[2284]: 1TTxYF-0000XG-00 smtp.mail.us.am0.yahoodns.net [98.138.84.55]: Connection reset by peer
Nov  1 09:26:13 Mitel5000-Colusa exim[2284]: 1TTxYF-0000XG-00 == stephen.weiss@ftr.com T=remote_smtp defer (104): Connection reset by peer: smtp.mail.us.am0.yahoodns.net [98.138.84.55]