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Mitel MiVoice Business/MCD/3300 / Is there some kind of newbie friendly documentation and glossary?
« on: March 09, 2012, 10:19:18 AM »
Hi there,
I basically just inherited an Mitel 3300 CXi II Controller as the person responsible for it left the company and wouldn't bother telling anyone how the system works. And as I am the person most knowledgeable in IT and Tech stuff, I have been designated admin for the 3300 and our phones :-)
So we have only 10 extensions, all are 5330 IP Phones from Mitel. I already checked the User guide.
What I'm struggling with is the Mitel Communications Director Webinterface. Is there some basic documentation/introduction/tutorial. I saw the help inside the Webinterface, but unless I know what I'm looking for I doesn't really help me.
What I'm particularly missing is some kind of glossary, because I don't know what a pickup group, hunt group, ring group etc. and everything else does. Does something like that exist? Basically Mitel 3300 for Dummies? :-)
Hope anyone can help me
I basically just inherited an Mitel 3300 CXi II Controller as the person responsible for it left the company and wouldn't bother telling anyone how the system works. And as I am the person most knowledgeable in IT and Tech stuff, I have been designated admin for the 3300 and our phones :-)
So we have only 10 extensions, all are 5330 IP Phones from Mitel. I already checked the User guide.
What I'm struggling with is the Mitel Communications Director Webinterface. Is there some basic documentation/introduction/tutorial. I saw the help inside the Webinterface, but unless I know what I'm looking for I doesn't really help me.
What I'm particularly missing is some kind of glossary, because I don't know what a pickup group, hunt group, ring group etc. and everything else does. Does something like that exist? Basically Mitel 3300 for Dummies? :-)
Hope anyone can help me