Topics

1

Mitel MiVoice Business/MCD/3300 / Activate Alternate greeting

« on: December 22, 2012, 12:58:49 PM »

Can someone assist me in activating a alternate greeting.  We are recording a holiday greeting.  I know how to record it as a alternate greeting, but not sure how to activate it.  Any help is appreciated.  Thanks.

2

Mitel MiVoice Business/MCD/3300 / Removing 1 channel from PRI

« on: August 10, 2012, 09:38:31 PM »

We are switching to new services.  We have two PRI's and the service provider is only providing 22 channels on the second PRI.  Not sure why...  Everything is staying the same.  Do I remove this from Digital Trunk Assignments?  Clear the last channel???

3

Mitel MiVoice Business/MCD/3300 / Rerouting a DID that is routed to an analog extension

« on: July 26, 2012, 12:58:12 PM »

I am attempting to reroute a DID to a different analog extension.  I can't figure out how the DID is routed.  I have looked in the System Speed Call Assignment and don't see the number there.  I have tried creating a new entry and I get a message stating "The directory number is defined elsewhere".  I am not sure where else to look.

4

Mitel MiVoice Business/MCD/3300 / Mitel 5330 Calls auto answering

« on: June 27, 2012, 12:05:04 PM »

I have a 5340 IP Phone that when called, internally and externally, is immediately answered by speaker phone.  I programmed an auto answer button and verified that it is not enabled.  Is there somewhere else this could be programmed at?  Also calls are dropping after talkinf for about a minute.

5

Mitel MiVoice Business/MCD/3300 / Disabling Auto Answer

« on: January 16, 2012, 05:47:26 PM »

I have a Mitel 3300ICP.  I installed a new 5340 phone and I can't seem to disable the Auto Answer feature.  I programmed an Auto Answer button to verify that it was disabled.  I even disabled auto answer for the COS.  Not sure what else I am missing.