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Mitel MiVoice Business/MCD/3300 / 3300 - NO Audio Issues
« on: February 13, 2012, 05:42:19 PM »
We are having a very strange issue that just reared its ugly head about 3 weeks ago. About once a day when we make internal (4 digit dial) calls we get what I have been calling the "silent call" I have experienced this first hand. I call someone they see me calling they pick up the phone and then silence. We can't hear each other and the phone still shows the user until we hang up. It seems like the call is initially setup, but dies when you pick it up. This is happening intermittently which makes it difficult to troubleshoot. I have checked the phone stats on the 3300 and don't see any packet loss or anything else out of the ordinary, except very little packets being exchanged for that call.
We have 6 total sites and an MPLS network with two 3300's and all IP phones. Our main site has the 3300 and this is centralized. We have another 3300 in another store that is our secondary element and only comes into play when the primary goes down. I am able to ping across the network and trace route as well. We have had this phone network in place now for about 3 months and did not experience this issue until a few week ago. Any help or suggestions would be much appreciated.
Thanks in advance,
-C
We have 6 total sites and an MPLS network with two 3300's and all IP phones. Our main site has the 3300 and this is centralized. We have another 3300 in another store that is our secondary element and only comes into play when the primary goes down. I am able to ping across the network and trace route as well. We have had this phone network in place now for about 3 months and did not experience this issue until a few week ago. Any help or suggestions would be much appreciated.
Thanks in advance,
-C