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MiVoice Office 250/Mitel 5000 / 250 + Remote 5340e unable to connect post broadband change
« on: May 31, 2024, 07:05:12 AM »
Hi,
We have a mitel 250 system with a handful of remote 5340e handsets. The site with those handsets is remote, and the broadband was just migrated with a change of IP address associated.
Since the broadband change over, the 5340e can not connect to the host server.
I am guessing there's a setting on the 250 to change to allow the connection from the remote site?
All of our other remote sites run 6x series phones that go via either a VPN or via the MBG we have installed, but the 5340e phones did not require that and don't connect that way.
Any idea what we can check/change to allow the access.
We have a mitel 250 system with a handful of remote 5340e handsets. The site with those handsets is remote, and the broadband was just migrated with a change of IP address associated.
Since the broadband change over, the 5340e can not connect to the host server.
I am guessing there's a setting on the 250 to change to allow the connection from the remote site?
All of our other remote sites run 6x series phones that go via either a VPN or via the MBG we have installed, but the 5340e phones did not require that and don't connect that way.
Any idea what we can check/change to allow the access.