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Mitel MiVoice Business/MCD/3300 / Call Routing question
« on: February 15, 2024, 04:59:50 PM »
Howdy,
I am still learning my companies old Mitel system. We are currently in the process of migrating to Cisco, so I won't need to mess around with Mitel too long. But I do have a question.
We have MiVoice Business 8.0 SP3. I know it is old, but it is what we have.
I am trying to set up a way to have a supervisor pick up any of 5 lines that someone else puts on hold.
I currently have the supervisor phone set up with Key System line types for the other lines. Which works GREAT... until one of the 5 lines puts someone on hold and the supervisor picks up the phone. After the supervisor picks up the call on hold, the line is still in use and not able to take any additional calls. How can the supervisor still get the functionality of the Key System line for the 5 other phones, but once they pick up a call on hold it releases the line back to the original number?
Thank you for any help!
I am still learning my companies old Mitel system. We are currently in the process of migrating to Cisco, so I won't need to mess around with Mitel too long. But I do have a question.
We have MiVoice Business 8.0 SP3. I know it is old, but it is what we have.
I am trying to set up a way to have a supervisor pick up any of 5 lines that someone else puts on hold.
I currently have the supervisor phone set up with Key System line types for the other lines. Which works GREAT... until one of the 5 lines puts someone on hold and the supervisor picks up the phone. After the supervisor picks up the call on hold, the line is still in use and not able to take any additional calls. How can the supervisor still get the functionality of the Key System line for the 5 other phones, but once they pick up a call on hold it releases the line back to the original number?
Thank you for any help!