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Mitel MiVoice Business/MCD/3300 / Jabra Pro 930 Audio Issues MiVoice Business Console
« on: November 19, 2023, 10:49:15 PM »
Hello
We have a few end users here that use Jabra Pro 930 Wireless Headset in Mitel MiVoice Business Console Version - 9.3.0.14
Each time they receive a call in Mitel, they will answer it and the audio will cut out after 30 seconds then come back.
We have tried pressing the multifunction button twice on the headset when it is picked up from the dock so the headset so the audio stays paired with the computer permanently until the headset is docked again.
I had taken these headsets back and tested them over the weekend with other applications and it was fine, so far from what I've seen it's only a problem with MiVoice Business Console and with the Jabra Pro 930's. I spoke with Jabra Support and they advised to download Jabra Direct. Did a firmware updating and a ton of troubleshooting there, Windows Troubleshooting, checked power settings, driver updates etc but no improvements.
I have re-installed MiVoice Business Console, tried a different version but still no luck.
Seeing if anyone has had a similar problem too this and what I could check next in Mitel?
Thanks
We have a few end users here that use Jabra Pro 930 Wireless Headset in Mitel MiVoice Business Console Version - 9.3.0.14
Each time they receive a call in Mitel, they will answer it and the audio will cut out after 30 seconds then come back.
We have tried pressing the multifunction button twice on the headset when it is picked up from the dock so the headset so the audio stays paired with the computer permanently until the headset is docked again.
I had taken these headsets back and tested them over the weekend with other applications and it was fine, so far from what I've seen it's only a problem with MiVoice Business Console and with the Jabra Pro 930's. I spoke with Jabra Support and they advised to download Jabra Direct. Did a firmware updating and a ton of troubleshooting there, Windows Troubleshooting, checked power settings, driver updates etc but no improvements.
I have re-installed MiVoice Business Console, tried a different version but still no luck.
Seeing if anyone has had a similar problem too this and what I could check next in Mitel?
Thanks