Topics

1

MiVoice Office 250/Mitel 5000 / 9911

« on: November 20, 2023, 06:56:30 PM »

Hey there,

currently my mitel requires a 9 before 911 is called. The user would not like this to occur. I did some reading and apparently this is controlled by ARS (Automated Route Selection). However i have no "ARS" menu item anywhere on the mitel250.

On call manager i would make a dial rule for this, but i am not sure how to phrase it here. Does anyone have a working config screenshot they could link me so that both 9911 and 911 work from all handsets? Gotta be a common problem right! and its hard to poke around and test as i dont want to call 911 really...

thanks!

2

MiVoice Office 250/Mitel 5000 / external inbound silence

« on: October 30, 2023, 02:56:39 PM »

Hey guys, got an interesting one today. 2 analog phones. Problem:

internal calls = both work
dialing out = both work
inbound direct dial (DID) = first phone works fine, other phone does not work. This is the problem.

Compared all the settings i can see at the phone level, cant find any differences. Both extensions are marked by the phone company as being DID. both phones are on the same mitel (different expansion boards, but i dont see if that would make a difference).

Also when I dial the call, the phone is silent, but nothing else, just sits there dead for about 10 minutes then the call disconnects. With no tones or anything.

Any ideas?

3

MiVoice Office 250/Mitel 5000 / Mitel 250 with remote PRI

« on: December 12, 2022, 07:09:19 PM »

Hey there,

So i inherited a phone system with no documentation at all. I have been figuring out stuff as it goes, but i have an issue i cant quite puzzle out today.

Basically, we have physical PRIs at two sites. Many more sites that are just VPN connected to one or the other the master mitel250 with PRI card. The question is, how or where is this trunking numbers to another sites PRI setup on the mitel 250? I am in database programming mode, but I cant find the place where it specifies the remote site to send the call traffic to. It must be specified in there somewhere, so does anyone know the location in the menus?

The root problem why i need to figure this out, is that the DID does not pass the correct display number from the remote site out to the PRIs. For a local extension on the 250 with the PRI card, if i update the "calling party number" it does switch it. Unless its invalid, like if i put in all 5s. Then it seems to pick one of the lines to send it out on and that is what shows up on a remote call display.

With the sattellite mitel 250, it does this for all the DIDs, even if the calling party number is correct and we own it.

I think it might be caused by the phone company not thinking that we own this DID, as it was ported from one PRI to another recently. I was not involved with that so not sure what was done. I just know that the lines were changed to call out of a different mitel PRI. I am just getting in contact with the phone company to ask them, but in the meantime i wanted to know a bit more about how the call routing to a different site works. All our mitels are VPN'ed together. So we dont need PRIs at each site, they are shared, but i am not sure how this is trunked over in the mitel. I know how the VPN works and that is all fine. Just the mitel configuration i cant find.