Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Topics - hsearson

Pages: [1] 2 3
1
Mitel MiVoice Business/MCD/3300 / Mitel MCD Transfer Announcements
« on: January 21, 2011, 10:14:16 AM »
We have a system running MCD 4.2 and I was asked about how to change the transfer announcements while in Auto Attendant.  The customer is asking if we can remove the....  "You are being transferred to....".

I have been searching the help files in the system but I can not locate any reference to it.  Can anyone help with this?

2
Mitel SX200, SX2000, and older SX platforms / sx200 mitel express messenger
« on: January 14, 2011, 04:36:52 PM »
how do you log into this card using the Express Manager 4.11 application? The version is an earlier version, maybe rel2 or earlier. Manager 4.11 only has options for a dial up modem connection, isnt it possible to connect directly to the card? And is there a specific cable type that I would need?

Thanks

3
Mitel SX200, SX2000, and older SX platforms / Crazy IT Guy
« on: January 05, 2011, 04:08:04 PM »
Have a 200 ICP Rel 5.0 using unified messaging. (Voicemail to email).  The 200 ICP uses the standard Port 25 to send outgoing mail to whatever IP Address provided to it.  We have a IT Administrator who will not use or open port 25 for SMTP relaying.  Even if he can use access control to limit what source addresses the smtp traffic comes from.  I can ping his server but can not telnet into the smtp server.

What do I do? He had allowed it to work using a public ip address using port forwarding.  Then he decided to remove that.  I was thinking of putting a router internally and do the port forwarding there.

My question is has anyone ever had to deal with this and isnt it possible to create serveral smtp virtual connectors and apply access control to them?

4
Mitel MiVoice Business/MCD/3300 / MCD 4.1 Telephone Directory Option Change
« on: December 29, 2010, 11:49:36 AM »
Where or how can I change the option from 9 to 7?   

5
Mitel MiVoice Business/MCD/3300 / MWI Class of Service Options
« on: December 14, 2010, 04:44:58 PM »
The question is based on the things I did below, do you think this resolved the issue of the MWI flashing without a call back msg or voicemail in the embedded mailbox?

I have a MCD 4.1 system in which the MWI flashes with no known call back message or voicemail.  The voicemail is embeded. 8 port capacity. The voicemail hunt group had ports 2-8 which the 'recorder' hunt group had port 1 (Record a call). 

I changed this by putting ports 1-7 in the voicemail hunt group and port 8 in the record a call hunt group.  I have heard the there are specific ports that send the MWI activate/deactivate msg to sets.

Then to prevent sets from accidently being the cause, I disabled "Send Message" and the "Message Waiting" options in their COS which prevents these sets from even using the FAC to do so.

At this point the situation is being monitored and the customer will report any more flashing MWI sets.

So what do you guys think?

6
Mitel MiVoice Business/MCD/3300 / Conference Call Scenerios
« on: December 02, 2010, 05:22:42 PM »
Does the Mitel have different working methods of setting a conference call with a 5340, if it is an incoming call or a outbound call?

7
Mitel Software Applications / Old Your Assistant 5.0 and multiple connection types
« on: November 19, 2010, 12:52:05 PM »
Will using a Network Adapter on your laptop, a docking station, and a wireless broadband card cause issues with using Your Assistant, Teleworker, and Certificate Management?  Each device will have a different MAC address correct?

I have a client who seems to be having an issue each time they switch mediums.  My personal laptop doesn't have this issue. I can use YA with my lan connection, wireless connection, and even my T-Mobile tethered G1 using PDAnet. I don't have to reissue a certificate.

8
Mitel SX200, SX2000, and older SX platforms / CPN SUB
« on: November 12, 2010, 12:24:18 PM »
I have a 200-ICP running 5.0 software release. I am trying to configure our mobile extension application to display a different number than our companies current caller id tag so our employees can tell when a call is coming to them via mobile extension (without using answer confirmation).

In form 54 I have programmed then Calling Party numbers to test, The Extension, The Desktop Monitor, and the Outgoing Mobile Extension numbers to cover all bases.

In form 22 I enabled CPN

In form 4 I verified option 113 is enabled.

This is an embedded Pri.

Called our service provider to verify that we can substitute outbound caller id.

Is there anything else I am missing?


9
Mitel MiVoice Business/MCD/3300 / SIP Trunking over the internet
« on: October 26, 2010, 09:01:26 AM »
We have a customer with some grandfather'd pots line as Analog Trunks in their MCD 4.1 SP2 CXI controller.  The quality on these lines are lousy because of their age and the sensitivity of the digital. I was thinking that using SIP trunking we can set up a test trunk to my home office to show the difference in quality using a PRI vs Analog trunks.  So is it possible at some scale to use the public internet to support sip trunking?

10
Mitel MiVoice Business/MCD/3300 / Change Call Forwarding Announcements
« on: October 06, 2010, 01:04:11 PM »
In the 3300 and MCD 4.1 controllers, where do you go to change the call forwarding announcements?

example, I want to remove "You are being transferred to...."

11
Mitel MiVoice Business/MCD/3300 / MLAA Multi Level Auto Attendent
« on: September 17, 2010, 10:57:25 AM »
Is it true that the only entries you can place in these are extension w/mbox or just a mailbox?

I want to create several entries that forward users off site.  I created speedcall numbers and analog extensions and used call routing tables to forward each analog extension to the speedcall numbers, but MLAA will not let me enter the Analog extensions.

12
Mitel MiVoice Business/MCD/3300 / 911< CPN Subsition, CESID, and Service Providers
« on: September 10, 2010, 10:54:09 AM »
If your service provider removes the override and the telephone number you entered into your CPN Sub form or Assoc. Directory Number form should appear on the external called party's CID.  ATT is telling us that if they remove their screening table there is no database for them to send address information to 911.

But..on my phone (called party) I had the client call my DID, it gave the original "NAME" associated with the PRI but when I hit toggle, it shows the CPN Substitution number I programmed for DID group A and a different one for DID Group B.

I believe if ATT sees that I am sending 555-555-1234 on all outbound calls for group A, then that 1234 should have an address associated with it.  If I send 555-555-4321 for group B, there should be another address associated with that number.

My questions is this, all my traces and even external calls i received from the client shows it works correctly, what is the process that most service providers and 911 databases have to do to make sure an address is associated with these numbers?

13
Mitel MiVoice Business/MCD/3300 / Your Assistant and UCA
« on: September 03, 2010, 08:14:00 AM »
Anyone have any experience with these applications being ran over a broadband network such as Verizon, Sprint, or ATT?  There seem to be some authentication issues going from a wireless/wired Cable/DSL connection which works great authenticating and performance than it does with wireless broadband cards which causes the YA application to load slow and return with a - hostname\usernme does not have an account on the YA server.

14
Mitel MiVoice Business/MCD/3300 / Potential memory issue
« on: August 25, 2010, 03:04:01 PM »
Can anyone verify that the memory in this controller is unusually resourced out for a MCD 4.1 with only 227 IP Devices running on it?


<   Page  4   of   19    >   Go to:  Log Number Date Time Source DescriptionPage #   value:  Go   
Maintenance Warning Logs
 Log Number       Date       Time       Source       Description       
  3756
  2010/Aug/25
  13:39:26
  Call Control - Security
  Local date/time reset to 2010-AUG-25 13:39:26.00    WED by ESM User.
 
  3755
  2010/Aug/25
  13:38:40
  MemAudit
  memAudit600s: The amount of free memory has exceeded the Major threshold of 5 Mbytes. Current free memory 4 Mbytes out of a total of 512 Mbytes.

 
  3753
  2010/Aug/25
  12:46:18
  Call Control - Maintenance
                                  ------------
Current System Alarm :          | NO ALARM |       viewed from Active
                                ------------



 
  3752
  2010/Aug/25
  12:46:16
  Call Control - Maintenance
  Change in network synchronizing source from  free run to  source  01
Justification :  New synchronizing source has just become available

 
  3725
  2010/Aug/25
  12:38:50
  Call Control - Maintenance
 
 
  3724
  2010/Aug/25
  12:38:50
  Call Control - Maintenance
  ---------------+--------+-------+-------+-------+---------+---------+----------
NETSYNC source |     1  |     1 | 100 % | Minor |   > 0 % |    -    |    -    |
---------------+--------+-------+-------+-------+---------+---------+----------

 
  3723
  2010/Aug/25
  12:38:50
  Call Control - Maintenance
  ---------------+--------+-------+-------+-------+---------+---------+----------
               |Total In|      Unavailable      | Alarm Threshold Percentages
   Category    | System | Total |    %  | Alarm |  MINOR  |  MAJOR  | CRITICAL

 
  3722
  2010/Aug/25
  12:38:50
  Call Control - Maintenance
                                  ------------
Current System Alarm :          |  MINOR   |       viewed from Active
                                ------------



 
  3721
  2010/Aug/25
  12:38:47
  Call Control - Maintenance
  Change in network synchronizing source from  source  01 to  free run
Justification :  system clock at    01   01   01   loses synchronizing source

 
  3717
  2010/Aug/25
  12:38:11
  Call Control - Security
  Local date/time reset to 2010-AUG-25 12:38:11.00    WED by ESM User.
 
User and Device
Hot Desking User
IP Device Only

15
Mitel MiVoice Business/MCD/3300 / CESID -
« on: August 17, 2010, 03:36:09 PM »
If the controller is programmed correctly to out pulse a default CESID instead of the CO. What would we have to have the CO do for this to work? Remove Outbound Caller ID outbound?

Pages: [1] 2 3